Over 2 months to get tile. ?
Yup!…read more
" you made a bet based on our information". Quote
" won't take review seriously"
Business owner.
If you are a contractor or another person who needs to manage the flow of a job, employees, your time, other projects, you will pull your hair out and become infuriated from a patronizing attitude.
Imagine putting off plumbing in baseboards...trim, kitchen appliances...etc..
Due to poor information from Florcraft. Imagine paying your construction crew or personally being on hold for two weeks....frustrating.
And then receive a patronizing attitude for making the mistake of making a decision based on their information...infuriating!
You'd never put in an order here again.
Me and my other two builds won't!
I placed a tile order July 24th
I received it in 3 weeks , damaged on Aug 16.
I'm thinking another 3 weeks...
Sept 3 , I queried for an update.
" your order " ...in seattle ...arriving next week ""
Perfect, I thought that's inline with the three weeks of the previous.
I added a week to that to allow for a delay in my build planning...( see?, I'm not unreasonable)
Here it is sept 18 th...no tile....
It's been two months ....
And Floorcraft has no idea where my tile is.
Did the sales person follow up to ensure the tile was shipped? No!
After it didn't show up in 13 days did they wonder where it was ? No!
I expressed my extreme dissatisfaction at them not knowing where the tile was and that I made commitments and juggled time to enable this job.
I received a patronizing text.
In effect...
This is Alaska and freight arrives when freight arrives.
Your frustration is self created by making the mistake of juggling time for,the job based on OUR communication.
" you made a bet based on our information"
You read that right...
That's an exact quote!
Are you Frikking kidding me?
I've lived up,here for 60 years and am more than aware of Alaska shipping
As a matter of fact, I make an effort to patronize local until I get a reason not to.
Here we have a case NOT TO!
I've found ordering your own construction supplies direct, paying shipping, getting a shipping tracking number, enables a better price, better planning ahead, and less frustration.
The only reason to patronize local is for customer service.....which I expected!
I did not get that.
The sales person is patting themselves on the back claiming their advise was crucial for my project.
What they don't know is i received the exact same input from:
Hurst hardwoods on the east coast.
L&L flooring , online hardwood company....
And Dana at the northway mall home depot who with her husband install hardwood floors in the valley.
The best and better! advice for tiling I received from matanuska tile..
Here the salesman have actually been on their hands and knees installing tile for years!
The ego and self importance at Floorcraft is unjustified.
Update,
Go figgure,
The day after I raise hell, my tile left seattle after sitting there for two weeks. Hmmmmm...what a coincidence.
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