I just gotta shout out the customer service at the AIH Old Seward Location. I went in looking for a…read morepart for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that William can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service.

Getting help here is impossible. I was looking at gas jugs…read more Employee there was too busy on his phone with personal call. Poor front desk girl is working her ass off trying to Check us out while all the guys laugh and walk around avoiding where us customers loiter. Heads need to roll. Don't make me the manager.... I'd keep her Fire all the guys. and I'd Instigate profit sharing so employees cared....

Prices and service are back to normal, Hallelujah!…read more They used to ALWAYS be out of 5lb CO2 cyclinders. There would always be a different excuse and they would never know when they were getting more in. Now they always have them! The pricing used to be like a box of chocolates, you never know what yer gonna gee-it, but no longer! The young guy working the counter was also very fast, friendly, and knowledgable!

Love Andy's Ace Hardware! Super friendly staff and a giant selection of lawn equipment and…read morehardware. Recently, I took my Ariens snowblower to Andy's Ace Hardware for service. They had it tuned up and repaired less than three days after I dropped it off and the price was really reasonable. Snowblower fired right up once I got it home and I couldn't be happier.

This place a little bit of everything. Fresh sweets greet you. There is even a post office in the…read moreback.

This place feels like I went into the tool section at Lowe's or Home Depot…read more It's not that they don't have other merchandise, it's just that they really seem to have a great selection of power tools. It's not a huge store so it's easy to maneuver around and it wasn't very busy so it was a quick in and out. The inventory seems to be pretty decent. They were out of food safe 5-gallon buckets on the shelf, but they had extras in storage and they got me one of those. The staff was helpful, but not friendly. They had no interest in small talk (or really any talk at all). I was asked if I had a rewards program or something else. I said I didn't. And that was the end of that conversation. They didn't ask if I wanted to sign up or get more information. There are a couple other stores in town. I'll probably try them out before hitting up this place again. Just to see what they're like.

AIH in Eagle River moves back up to three stars for us, as of yesterday, although at the point, I…read moredon't see them ever going any higher. From our previous poor visit, the guy who helped us never made sure our information was updated in the computer, so we had to jump through hoops again. This time, we were told it was updated while we were there (mind you, the last guy said he couldn't). I have to say, they show zero interest in their customers and what they're doing, looking for, projects or otherwise. Just crotchety guys with crap for customer service skills. I'd think guys that like tools would enjoy working in a hardware store but it seems as though that's not the case. My husband is an incredibly cordial guy, likes to give accolades and chit-chat but for the most part, they just won't have it there. I find myself saying 'let's go, they don't care.' Kind of a bummer, especially for a local company... but then again, it boils down to where else are you going to go? Our options are limited in this great state and they just don't seem like they need to try. Guess that's why Amazon is thriving...

I initially contacted CT Soldotna on June 27. Many emails went back and forth. My mower was…read moredelivered to CT on August 18th. It was returned 29 days later with the same, unfixed problem - my mower was returned to CT. My yard grass is overgrown, I am out $500, and I am going to have to hire someone to cut my grass because there's no telling how much longer I am going to have to wait to have my "top of the line" mower fixed. W.E. Deming, "Father of Quality Management" said that 94% of all company problems are caused by management. It appears that CT management needs some additional training. Consumer Beware.

Jamie E. was super awesome to work with. I have never purchased a tractor before, and she answered…read moreall of my questions and kept in extraordinarily good contact with me throughout the process. I own a couple businesses, and I know good service when I experience it. The mechanics and sales staff were top notch. I shopped around for the tractor, box scraper, backhoe, and snow blower that I ended up buying, and I could not be happier with my purchases and the price I paid. Money well spent. 10/10 would recommend Craig Taylor all day every day.

My favorite store in town! I regularly pick up items that I use on my various remodeling projects…read more If u hv time hit them up b4 u go to the big box stores!

I stand by my previous assessment. Every since HfH moved to this location, this place is a bunch…read moreof disorganized, overpriced garbage. Whoever does their pricing really doesn't know how to price, or take quality or condition into account. Don't waste your time coming here.

We were really impressed with Cozy Interiors! We just moved into our forever home and wanted high…read morequality items to complete our space. We worked with both of the owners and they were extremely kind and helpful. We are so happy we went here and felt like we were really valued as customers! There were so many cool and timeless pieces in this store, it was hard to decide. We will definetly be back to shop for more! If you're living in the Anchorage area, check them out!

Lots of great options at Cozy interiors, for all your home build/remodel or updating needs. When…read morewe built our home last year, we weren't sure what we wanted for a backsplash; so we waited. We are now checking out all the options from big box stores to privately owned local shops. We were greeted politely when we walked in and mentioned what we were looking for. The nice gal took us to the appropriate area and let us browse on our own. We went to get her when we found a couple of tiles that piqued our interest and she showed us additional options that we wouldn't have thought of on our own. The check samples out to you as well and we came home with three boards of tile to look at against our kitchen counters. As we were walking to the front, she mentioned the furniture and decor showroom downstairs and holy moly were we shocked by it!! Shocked and pleasantly surprised!!! Tons of excellent furniture and decor, Christmas decorations and more! We will definitely be back and spread the word about them!

We were in the market this year for a wood burning stove to heat up the old homefront, as the…read moreelectric and gas prices were KILLING us. Northeat was recommended by the Chimney Doctor as the place to go for the type of fireplace insert we would need. You know something this guy was RIGHT! We went in and found the insert we needed, which was and is an "OSBURN1100". I had checked the prices on-line, and figured that I was really going to get creamed, as getting items like this shipped up to Alaska is always costly. Shock #1...Insert was in stock!! Shock #2...the price...25.00 more than the advertised price for the lower 48. Need I tell you WE BOUGHT it. Shock #3...they would store it for us until installation day, which at that time was going to be about 60 days away...but we got lucky there..let me tell you about this insert though. BEFORE we got it installed, we averaged a house temperature in the winter months (when the weather really got BAD) of about 63 degrees, and then we would have to blast the heat on, and get the temp up, which would drive the gas up,and the electricity was a vicious cycle. And there were some mornings when we found the house temp to be 54 degrees!!! After installation, and using this insert, our average temp is 68 degrees. WITHOUT GAS ASSISTANCE!!! When we really stoke it up, (like Christmas Night,and we had alot of guests) using ONLY WOOD, we had the house temp up to 73 degrees. Go see these guys if you are in the market for an insert....well worth your time! And the OSBURN products....EXCELLENT!!!!!!!