We had Sparkletts water service for over 9 years and never once needed to call customer service…read more Since the change to Primo Water, everything has gone downhill. I have been charged double and billed early for services I hadn't even received. On top of that, every time I try to resolve the issue I spend 30+ minutes on hold before reaching anyone. What used to be a smooth, reliable service has now become a monthly headache. In just a few months under Primo, I've had to call more times than I did in nearly a decade with Sparkletts. All I want to do now is cancel my service, because the time and frustration are simply not worth it. Primo needs to seriously improve its billing practices and customer support. Loyal customers like me should not be treated this way.

Sparkletts/Primo/Whatever water delivery in Bakersfield is a complete mess. You can't even be sure…read morewhich Yelp profile is them, or when and if they will show up. Delivery dates in your account appear to be suggestions at best, and often dates come and go with no delivery. Apparently every water delivery company in Bakersfield merged, and the back office is run by 3rd graders. Drivers are great, when they are given a schedule.

Shoutout to Cornelius at Primo Brands for saving my back AND my sanity…read more Living on the third floor with no elevator + being pregnant + hauling heavy water jugs upstairs should honestly count as an Olympic sport. And somehow it got even harder after giving birth. I was tired, sore, and still dragging bottles like a workout I never signed up for. Now? They deliver straight to my door. No sweating, no struggling, no "please don't let me drop this" moments. Just clean water for my family and peace of mind for me. Huge, heartfelt thank you to the Montgomery family for looking out and extending their friends & family discount to me. That kind of support really means everything. My back and my wallet are both forever grateful!

Sparkletts has been an absolute NIGHTMARE to deal with .. they transfer you all over the place…read morewith no solution to resolving your issue .. I've been trying to get reinstated for 2 1/2 months and they've been ping-ponging me from dept to dept ever since .. Do NOT give them your business .. I have their dispenser, I want address to return it .. they refuse to give me address .. they say my account has to be reinstated before they give me address .. I no longer want to deal with them .. Has anyone else gone thru this NIGHTMARE with Sparkletts/Primo ..??

Small business with AWESOME CUSTOMER SERVICE! I moved back to town after being away for three…read moreyears. Being a customer before I left, I called the office and reinstated my delivery service. Two hours later Otto delivered my water to my front door !! Comparable price to the major water delivery companies, with RESPONSIVE, UNBELIEVABLE CUSTOMER SERVICE THAT CANNOT BE BEAT ! You will LOVE everything about this company!!!!!!

I stopped by and Purerite is no longer there. The web site takes you to a different company. I'm so…read moresad about this. They had the best water and amazing owners.

Culligan reached out and sent their tech, Matt, out to address the issue. He was on time and…read moreknowledgeable. He figured out the issue within minutes and fixed it quick. He was here for probably about 15 minutes. Matt's work is 5-star and I hope it completely resolves the issue. I just need to give it more time to see if the system is working properly. I bring up my rating from 1-star to 3-star...it would have been 5-star if I had Matt from the very beginning.

I reached out to Culligan for a service and delivery. The visit was scheduled, and they sent me a…read morereminder notice of upcoming service. They did not come, and never called. I called a week later and was told the guy "did not have the product" that day. The women told me they would reach out to reschedule. It has been another week and still no call back to reschedule. I have had Culligan over 40 years in several different locations, but this has been the worst service.

This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

Exactly as advertised and promised. Mike came to the house, gave me a brief water education and…read moreexplained how their system worked. Picked a date and they came out and installed it. Immediate impact and improvement from our softened and filtered water. Price was very fair and less than I expected. I would recommend for sure.

Donnie delivered today. Great service and very nice young man ..Phillip.Palcious just enjoyed his…read morecoming every time...Brenda Palacios.

Great service, got water delivered the next day after calling for service. The driver was super…read morefriendly and there was no issue with the delivery. Customer service is super friendly. I have 0 complaints. Im very happy i chose masters.

We have been a Kinetico customer for more than 30 years. We have never been happier with the…read moreoutcome of the customer service and especially the Kinetico product. Edward is responsive. He provided me with all the details of the water system that our city requested to pass inspection upon installation. His installation team is professional. They have the eye for the little installation details. I said this because of where my system had to be installed, and the team worked hard to make it happen. This morning, my inspection passed in flying colors. Edward was confident it would pass. We purchased the Premier Twin-Tank Non-Electric Softener, Premier Twin-Tank Non-Electric Chlorine/Chloramine Filter. There are only two of us in the household, and the product is sufficient enough for us. We couldn't be happier. It's a great system from a great company. As for value, I have said it all.

I was running my hand through my hair this morning and thinking "whoa my hair feels so soft"…read more Thanks Kinetico! I've had three systems installed by them and the process is always great. They recently helped me take my reverse osmosis system with me from my old house to my new one when I moved. I love the peace of mind I feel when I'm refilling my kids water bottles before soccer practice. The whole house water softener system is something I've been planning and saving for. My new old house (built in 1958) needed two systems instead of one, which would have been out of my price range. But they worked with me to finally make it happen. Roman is a great technician and his installs are super tidy.

We get our alkaline water here and each time we go, service has been great. They are very helpful…read moreand they work fast to get all our bottles filled. Prices are great too. We have glass 5 gallon water jugs and they've been very careful when filling it up for us. They used to sell more glass jugs, but lately I haven't seen them. When you go, make sure to get a punch card! I love it whenever we fill them up and get free water!

The sign says they close at 7:30 pm. Got there at 7:00 pm. The girl said they were closed. When I…read morelet her know the sign says they close at 7:30pm. She said they ran out of water!!! She could have said the machine was broken instead of lying.

You can save yourself some time--I did the research for you!…read more ADVANCED WATER SOLUTIONS has no peer in the water filtration business in our area, and you can keep your business local. Water quality is one of the most important things we can monitor for our long term health. When I moved to Oxnard and had the water tested, the results came back with significant and unhealthy levels of lead, arsenic, and other unhealthy contaminants at levels exceeding what a normal person would consider healthy. I called and spoke with each of the companies offering water filtration systems in our community. Mike, the owner, Peggy (who seems to handle everything office related), and Paul, the technician, are all top drawer. Each of them have always been knowledgeable, efficient, helpful, prompt, respectful. ADVANCED WATER SOLUTIONS shinein all of the ways in which a business can support customers. The system they installed has worked flawlessly. Originally, they installed a water softener, I was so pleased, I had them install the whole house filtration system, and then additionally a reverse osmosis system under the kitchen sink for the most delicious drinking water. Thank you Advanced Water Solutions~ I join what I would imagine to be all of your other customers who are pleased to benefit from your expertise and your consistent professional responses.

Quality service with a smile. We had soft water (rented…read moreservice) for a number of years, left that to go with filtered water. I won't be doing that again. The first thing I noticed was the amount of lotion I had to use, second came the difference in the feel of my towels right out of the dryer feeling stiff and not soft. Next was that after a few months the amount of work I had to do to keep my showers, sinks etc. clean. I had to make the decision to go back to soft water, however I was done with renting and the continued cost increases associated with it. After reading reviews on several companies, I inquired with Advanced Water Solutions. Mike followed up on my inquiry and after answering several of my questions offered to have Jay, the owner come out to provide information so that I could weight my options. We found Jay to be professional, friendly and straight forward. He listened to what we had to say and made a couple of recommendations, not pushy and no heavy sell tactics. Once we decided to move forward with our purchase the install date was set for a few days later. Our Installer Paul was great, he like Jay communicated everything he was going to do and upon completion provided additional helpful information ensuring all of our questions were answered. Paul like Mike and Jay was very open, friendly and professional. We are about ten days in now and very happy with the decision to do business with Advanced Water Solutions.

We used Cool Plant Water for 5 years in our business. From account setup to install to de-install…read morethese folks are top notch. Super professional and customer service oriented. Highly recommended!

Contacted Cool Planet to set up a simple water cooler/filter for our small office in Costa Mesa…read more They got back to me right away with their simple menu of options what they offer. Prices were competitive and Amanda was the first of the other companies I contacted to get back to me. We decided on an choice for carbon filtered. Then they came out and installed it within a few days. After a few days, we decided the water here needed more work than just the carbon filter, so they came out and added the RO filter to the setup super quickly and just with the monthly charge to the bill. Everyone was courteous and efficient. They're great to work with and recommend.