Prompt service and great to work with, we will call them again if needed!!! The price was…read morereasonable, and the technician was friendly and professional.

G and R is a great company, I was needing a new a.c. unit so I called different companies to get…read moreprices and G and R was priced right they wasn't trying to make any extra money these guys were honest and fair, if I had questions I could call office and they always answered any questions or concerns. Thanks g n r for honesty and good service, and good work! Highly recommended. Tina jones

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

Great work. Knowledgeable and professional. Owns Guys Septic and we use for that also. Does good…read morework for a fair price.

I called this company out of blue for a water leak. Steve came out and looked at the problem and…read morestated he would send a Technician to fix the leak and check for any other problems. Dillon was very nice and immediately went to work fixing the problem. He finished, provided a bill which was very reasonable. We paid, he left. I was very pleased and will not hesitate to call them in the future. I felt my problem was small but important to this company.

Would recommended this business. Had an after hours emergency and called in late Sunday evening…read more Received a call back within 30 minutes. After hours attendant was knowledgeable and helpful. Was able to get a technician out the following morning on Labor Day. Technician showed up on time and was very helpful/efficient. All around good experience.

We have used this business for the purchase & maintenance of our tankless hot water heater for…read moreyears. When our old hot water heater permanently died we initially called other local companies who spend a lot of $ on advertising. Their bids were astronomically high. Automatic's bid for a replacement tankless hot water heater was fair and "do-able". Dustin & associate from Automatic came out to perform annual maintenance on the unit today. He could not have been any nicer or made any of it easier. it was a joy to have him here.

customer for life! I am so impressed with this plumbing company. Garrett was extremely…read moreknowledgeable and explained everything and did the job quickly. I will request him anytime we need any plumbing needs from now on. The work that had to be done on our pipes was also priced right. Keep up the great work!

I've used Johnson Plumbing on multiple occasions now. They were just at my home yesterday. They…read morealways do a great job! (And I'm not easy to please.) They were recommended to me, and I understand why. These are very competent, caring, and dependable professionals. And sometimes they almost apologize for having to charge you! It's obvious they care about their customers. I highly recommend them, especially having used them many times now. They've made many repairs in my home and have always done a great job!

Great company, great people. They help you do what's best for you and the given situation. They…read morewill get my business here on out. Mark D

KC Margaritas is not only knowledgeable, but takes the time to explain not only the issue but also…read morethe reason for the breakdown and the steps involved in every repair. He answers questions in an expedient manner and is nothing short of a dream to work with. HIGHLY RECOMMEND!!

I recently had the chance to avail the services of Faucet Doctors in Memphis, and I must say that…read moremy experience was, unfortunately, quite mediocre. While they did the job, my experience was just OK. Scheduling an appointment was a breeze. However, when scheduling I asked what their hourly rate was and the office did not know. The technician threw out a number to install a water filter (filter provided by myself). Based upon needing to get this filter installed in a timely fashion I really had no choice. When the technician got to the house he indicated that it appeared to be much more involved since he needed to go get parts and the price of the install doubled. I again asked about an hourly rate and the question was avoided. After pushing back on the price, he eventually informed me he had the part needed on the truck and the price would only be like $100 more than what was quoted. I found their pricing to be on the higher side compared to other local plumbing services. I am an experienced property manager in another area and while I expected quality service for the price, the overall execution of the job did not entirely justify the cost. It appears this company just throws out high-ball numbers and sees what sticks. If you look at what I paid and the number of hours (probably an hour) the hourly rate is astronomical. I was in a bind so had to pay. On a positive note, the water filter did get installed. However, the overall experience with Faucet Doctors Memphis left me feeling indifferent, with no real desire to recommend them enthusiastically to others. In conclusion, while Faucet Doctors Memphis did manage to install my water filter, however, I would not use them again.

Pleased with the service. Very thorough. Returned after the city grudgingly flushed the cleanout…read more Will continue to call on Faucet Doctor for my plumbing needs.