Mike and Mario are very friendly and caring and did a great job helping me through this difficult situation.

Mastercraft Motors always does a fantastic job. They are kind and so professional. They have worked on three of our cars (most recently my Tesla) and it is always seamless. Danny is great, make sure you ask for him but they are all super helpful. Their prices are very competitive as well. read more

My jeep decided to die on me and once we towed it to Mastercraft the team was able to get it up and running within the day. Everyone there was super nice, very transparent with the issues and repairs needed, and just seemed ready to help. Would recommend! read more

Great job, good communication, was looking for a mechanic since my dealership closed, I'm glad I found them. I'll be back

RE: 2018 Honda CR-V with damaged front wheel well trim piece. Our customer service person was Danny who was nothing less than Excellent++. He was understanding, professional and personable to us - and he was very knowledgeable of the needed repair on our car. Danny suggested several methods of approaching the repair - and left us to choose which was better (and/or more economical). The repair was done on time. Hard to find better auto service anywhere than at Mastercraft Motors. read more

Great customer service. These guys really helped me out, and fast. Special shout out to Daniel for getting me back on the road quickly and at a great price. read more

I've been coming here for years and they always do great work and try to save me money. I know they spent many more hours than they billed on my last issue. A great shop that does quality work at a fair price. The front office is friendly and helpful. 10% AAA discount is a sweet bonus. read more

Always excellent service done by true professionals. They are upfront with estimates and turnaround times. read more

Big shout out to this amazing place. Thanks to Mike ( the owner) and Arron. They replaced two panels in the right front of my car and it looks amazingly wonderful. They communicate with me very well about how many days they need and how much it would costs at the first place, so there is no ' hiding extra changes' Money is reasonable. Friendly staff and if you lucky enough, you will see the beautiful friendly cute cat there. By the way, did I mention thale even washed and vacuumed my car, what a special touch. They are awesome. Highly recommended this place! read more

got bumped into this morning, with a lot of scrapes, decided to swing by Mastercraft to see if they could do anything. They buffed out and cleaned off my car on the spot! looks brand new! highly suggest! read more

I have always had a great experience with Mastercraft-- when I moved here in 2020, my dad told me to take my car here. Noah took care of me at the time, and always made sure work was quality, turnaround was quick, and customer service was excellent. I recently bought a new truck on my own and wanted to vet my own mechanic (don't ask, I just wanted to own the process). I called 2 other spots and was told I needed a bunch of random stuff done, totaling in the thousands, without the mechanic seeing the vehicle. I called Mastercraft after that and was not only immediately accommodated but Mario walked me through what needed to be done to my truck with no pressure, no jargon, just understanding. He was also super transparent about pricing and even removed some stickers from the body that I had been struggling with! I will continue to bring my truck back here and recommend Mastercraft to anyone looking for work on their vehicles. Thanks a million, Mario! Car stuff can be super frustrating but you made this experience painless. :) read more

Mike has created an amazing culture at Mastercraft. It starts at the top with him and carries through to the team. As the Mechanical Service Manager, Mario is fantastic as is Danny in the front office. It is rare to find a shop that goes out of its way to provide great service at a fair price. read more

At Mastercraft Motors I bought a 2006 Chevy Equinox from Noah a few weeks ago. He said the car was completely checked out, was in perfect shape, and they had made sure it was safe. A few days later I had a brake problem with the car and I noticed a bad smell inside. I took it to another shop, put it on a lift, and saw that the heater core was leaking. This indicates it had probably blown a head gasket. We found traces of radiator stop-leak splattered all around. It was used to conceal their attempt to stop the leak problem. The cost of repairing this problem exceeds the value of the car. Noah stopped answering his phone and won't reply to texts. Don't trust Noah or buy a car from him. This is a poor judgment of the owner of Mastercraft Motors to allow Noah to sell cars through his business and cheat people. read more

Mastercraft Motors - Beware! - Auto Repair Near Me - Santa Barbara, California

Had a super weird electrical problem with my 328i BMW after replacing the battery. The car started having the same issue after it was fixed the first time and Mastercraft was able to find the real solution the second time, free of charge!! Mario from Mastercraft was able to help me out and car is now working great! read more

Mike Parsons runs a tight ship at Mastercraft Motors! His thoroughness and attention to detail was greatly appreciated. One of the few shops in town that does mechanical AND body work at the same location. AAA+ read more

I recently took my car in and I received some of the best customer service ! Mario explained the process answered all my questions . He has excellent communication skills he's so trustworthy some of the best customers service I've experience ! Highly recommend mastercraft motors but more specifically Mario he's a great service manager read more

I was referred to MasterCraft by AAA for auto body repair. I was stunned to find out they are the ONLY auto repair shop in Santa Barbara that also provides mechanical repairs. I happened to of needed both and couldn't have been more pleased. Ask for Mike (owner) and tell him hello from me. He runs a great shop and turn around. Parker F. read more

I highly recommend them, nothing but high praise for their honesty and quality workmanship. It's AAA Auto Club preferred, which speaks volume. read more

Massive waste of time.... Had my van towed here, then days later, was informed by phone that they hadn't looked at it, didn't want to and that maybe I should tow it somewhere else. I don't like the situation either, but I want to pay someone to get up and running again. This is NOT the place to go if time is a factor. read more

This used to be a good place to go when Will was there. I just called and was told it was $150.00 to look at the car which didn't go towards fixing it. I was then told to take my business elsewhere, which is of course what I will do. BEWARE!!!!! read more

My car was hit while parked and the persons insurance has this company recommended. After showing up I was told they'd handle everything and help with the insurance in case they wouldn't cover any of the repair. They assured me the process would be easy since it was all internal with an insurance company they work with often. What a lie. After them losing my original appointment I had to wait 2 more weeks I dropped my car off only to get a phone call 2 days later that there would be an additional $1800 in work required or my car would "look like shit" . Doesn't make any sense they wouldn't include the additional work in the estimate they sent to insurance then expect the victim myself of the accident to pay the additional cost. Clearly bait and switch tactics. I would have never signed off on having my car worked on by these con artists if this was disclosed to me prior. Nothing simple or professional about this place. Save yourself the stress stay away from this shop read more

Brought my car in for some auto body work after my neighbor ran into it. Mastercraft Motors went above & beyond -very impressed with final work & excellent customer service. Highly recommend. read more

I take both my car and my boyfriend's car here for regular maintenance. The guys at MCM were so helpful! Both of our cars are hybrids, so we always worry about bringing them to mechanics, but Mike, Noah, and the team are so knowledgeable and professional that we don't worry at all. Fair estimates & we like coming here to get a second opinion on whatever the dealership quotes us. Can't recommend their service enough! read more

Once again Mastercraft has done an excellent job with my vehicle. Wil has been super helpful he also provided me with a loaner car so I didn't have to rent a car while they were working on mine. Wil did everything he could to make sure things went well and again I'm super happy with the work they have done. If you need a trustworthy mechanic Mastercraft is the place to go!!! Ask for Wil and he will make sure the job gets done... read more

I came by Mastercraft Motors one afternoon because my car headlights went out. I had already ordered the correct headlights at Auto Zone, but I was starting to get unconfident that I could change them myself. I drove past Mastercraft and decided to stop and ask how much they would charge to change my headlights. The owner was extremely friendly and came out to take a look at my car and see if he had a better price for bulbs than what I had originally bought. He mentioned that one of the bulbs was super easy to change and he would do it for free, but the other one was a bit trickier and he would need one of his guys to change it, so it would be about $40 to change. I really appreciated that he took the time to look into cheaper bulbs for me. I ended up gaining confidence and changing the bulbs myself this time BUT I will absolutely be back to this establishment next time I need car maintenance (my blinker is actually going double speed so they should be seeing me in soon). I appreciated the honestly and willingness to take a look at my car without an appointment or gaurentee that I would be buying services from this spot. I also really appreciated that the owner took his time to look up good bulb prices for my vehicle, it made me feel confident that this establishment would never cheat or oversell their customers. read more

After a significant door ding, AAA recommended I bring my car here. Based on reviews, I also asked the shop about some other repairs on my car (the clear coat is bad on my roof, and I was really looking forward to having that done). Dropped the car off Monday, got a call on Thursday that it was finished, "Wow! That was fast!" I was thinking.. Turns out I did not communicate well enough that I wanted the roof done at the same time as the door.. No biggie, they said they'd call me back that day, and we could figure it out. Nothing. Friday, I get a call in the afternoon, "Your car is ready for you" and I have to inquire about the roof again, "We have a quote for you, but we'll have to do that another time." This is upsetting, there was no offer of "Sorry for the misunderstanding. Would you like to leave the car and we'll take care of it?" Coordinating dropping the car off with work, and not having a car for an entire week is already not ideal. To have to go through it all again for a job that could have been done is frustrating. The repair was under insurance, so I had to pay $500 which I would consider reasonable for a perfect job, but it is not perfect. There are still creases in the door.. My car has many other cosmetic imperfections, but I intend to fix them all and expect a shop to treat it like it is brand new. This may sound petty, but my iPhone charge cable also disappeared. When I asked about it, it was shrugged off. I'll most likely be looking into other shop options in the future. read more

My car was in a bad accident, & should have been declared totaled instead of waiting 7 weeks for this shop to fix it. The quote was $2K less than what the end bill was for, & my brakes have already started squeaking after only having the car back for about 6 weeks. I had to call the shop multiple times to ask when my car was going to be done - & was told it would be ready "by the end of the week" for about 3 weeks straight. They also did not put my front license plate back on (which is law in CA), so I got a ticket for not having a front plate and had to put one on myself & take care of the ticket. It is possible that my experience is because the payment would be going through subrogation to the at-fault person's insurance company instead of me being a cash paying customer... so my car could've been considered a low priority job. read more

Lucky for me that AAA towed my vehicle here when it "died" in downtown Santa Barbara. Very impressed with their customer service and prompt attention to repairing my Jetta. Car running great with a new crank shaft sensor. I think I have found a new "go to" mechanic. Well done guys! read more

Best out of the best. Very polite Gentleman. My car looks brand new. They were able to communicate with me very well and find the right solution to fit the needs of my car. On top of that my car was washed very good and handled inside of my car with care with being very sanitized especially due to covid 19. . Id definitely recommend family, friends and others to come here Thank you again. I have my baby back read more

Best car service I have ever received. Complimentary drop off and pick up, refreshments, sweet little cat "Crazy Eyes", and thorough car inspection at an affordable price. I don't know much about cars, but I do know when I'm being taken advantage of for simply being a young woman. Here I was treated with respect and given the best service possible - I'm sure of it. I'll no longer go anywhere else for my car needs. Noah was especially kind and helpful. He replaced my car key battery without a second thought. PS There are great coffee shops right down the street. So, drop off your car and head to Low Pigeon for an affordable, but perfect cup of coffee or to Caje if you're craving something unique. read more

Very good costumer service helpful and stress free! I'll def be back and would def recommend! read more

I am writing on behalf of my daughter, who visited you for service on her car 1st week of Sept. I want to personally thank Mr. Noah for taking exceptional care of her car's service needs and looking out for her safety. She explained to me, that she felt an immediate comfort level upon noticing a "business pet", Kitty cat, "Crazy Eyes"! Thank you gentlemen for treating young ladies with such respect, and lovin' furry friends! read more

Awesome! Mike was fantastic - honest, quick and thorough. I came in for a regular service visit... Oil, etc, but asked them to check the entire car. They gave me the straight details and gave me a list of priorities of items to fix... No condescending or demeaning talk, and they didn't talk to me as though I had no idea how cars worked - yup that really happens. What I did get was really great work, fast and for a great price. They gave me a loaner for the time my car was in. Plus, they washed my car and vacuumed it, really well! Mechanics... This is how you get repeat business. Cheers guys! Great job. read more

After being a loyal customer for almost 10 years to one mechanic in LA, I was hoping that Mastercraft would be my new SB go to. About a week ago, I had what ended up being a horrible experience here and definitely won't be returning. If the new owner(as of a year ago, or so I was told) has any interest in improving his business and clientele retention, he will contact me via response to this review or by private message in order to find out how his employees have treated a customer in a way as to deter them from ever returning. Just to clarify, I am not interested in any kind of refund for the services rendered. read more

I have been coming to Mastercraft Motors for over 5 years. I have had terrible luck with my car getting hit and have gone to Mastercraft each time. All the gentlemen there are professional, timely, & keep you in the loop with what's going on with your car. Not to mention each service I've had done there is exceptional and affordable. I will continue to go to Mastercraft Motors with any future incidences I may have and recommend this place to any of my friends! read more

Always a thorough estimate and a well-done repair. The folks at Mastercraft are thoughtful about the work they do, and I have fixed my car here on several occasions. They always tell me straight-up what's going to happen and how much it's going to cost, and will tell me if they think it may be more due to some thing or other. I would highly recommend this repair shop. I've had body work done, as well as mechanical. If you schedule it enough in advance Mike even has a loaner car he can give you so you don't have to go through enterprise or some other car rental place, which is amazing if you're paying out-of-pocket. read more

You know when you first see that scratch on your car, you say to yourself dam this is never going to come out. Well, I brought my car to Mastercraft and they gave me a quote right away. Next day I came in with the quote and they started to work on it right away, I had my car two days later looking like it had come right off the lot. And the reason why I gave them five stars is because the gentleman was so nice and they were so prompt. read more

I would give them 6 stars if I could. I have owned an exotic car for nearly 50 years. I'm the most meticulous caretaker you could find, so I'm extremely particular about who works on the car. I never hesitate to trust any of my cars to Mike Parsons and his team. I originally learned about MCM because they are owned by Holzer Towing, the only company I let tow my cars. Mike has a great personality, is a consummate pro and honest as they come. He sees nearly every problem a car can encounter so the mechanics have extensive experience. His estimates are always detailed and accurate. Your car will be ready when he tells you. I'm sure the insurance adjusters love him. He knows them all. He is a "can do" guy. I recommend Mike and his entire staff very highly. Before you try anyone else, drop by his shop and have him take a look and give you his advice. They even provide a ride if they are not too slammed to get away. That's been a very convenient perk for me. Check 'em out! read more

I did not have a regular mechanic in Santa Barbara, as I would go to my hometown to get work done, and now this is my regular spot. The mechanic who I specifically work with is Noah. Noah goes above and beyond compared to other mechanics I have experience with. I highly recommend going to see him at Mastercraft Motors. read more

I've been with AAA for a long time but never knew of this no battery charging service located at Master Craft. I missed an important important when my car wouldn't start that morning and I knew people were going to unhappy wIth me....... it was a hot day and I really wanted to stay in my car for a couple of different reasons so Willie set me up in to charge the battery in the shade and gave me an ice cold coke... thanks for taking such good care of a senior who had been having a bad day until I got to meet you. read more