I went to EZ Automotive for an oil change and was THRILLED with the service I received from John. He was friendly and conscientious. I told all my friends and co-workers to go to him. I even bought my used car from him!
When it came time for my husband to replace his engine in his Toyota truck, going to John was a no-brainer. We actually said, "Thank goodness we have a great mechanic", and John was eager to take on the job. He pulled the old engine out, and asked if we could give him $2,000 up front to buy a new rebuilt engine. We totally trusted him, so we did.
Though the original estimate was 2-3 weeks to complete the job, it took FOUR MONTHS for him to return the car.
His story always changed. We were promised a finished car time and again. John literally said, "the engine will be here tomorrow"". Nope. Two weeks later, he told us he was "driving to LA to pick up an engine". Nope. One month, two months, three months...so many lies. We couldn't take the truck back--John had pulled out the engine and we would have to tow it in pieces. Plus, no mechanic was willing to take the job of cleaning up another mechanic's mess. Believe me, we tried.
We went so far as to serve him with a letter of intent to sue, which was met with more promises and more lies--he said it would DEFINITELY be ready Friday morning--and when my husband arrived, he found the truck as it always was, engine pulled out, and empty engine compartment uncovered and exposed to the elements. When he became irate, John's wife called the cops--who arrived only to be astounded by the situation and urged John to finish the job.
Finally, the truck was "finished". John billed us for labor and didn't want to return the truck until we paid! He didn't do all of the work he promised, and charged us for things we didn't want him to do. The paint and interior were trashed and the engine has been nothing but trouble since, leaking oil like a sieve and now rife with electrical problems that didn't exist before. The mechanics we have paid to fix John's work have marveled at the shoddy work: loose bolts, old hoses, and worn belts--and all are certain that John simply did a poor rebuild of our original engine.
Bottom line, I am SO BUMMED that John isn't the honest man I thought he was. We believed in him, gave him our money and kept giving him the benefit of the doubt. Boy, do we feel dumb.
Could be that he's a nice enough guy and good with small jobs and was in over his head with the engine replacement, so he lied over and over again to cover himself and keep our money. He must have spent our $2,000 to cover some of his other bills, because he obviously didn't use it to buy our engine the next day like he said he was going to do.
Did I mention he took our money and had our truck for FOUR MONTHS?
Whatever the reason, he caused our family an inexcusable amount of stress and hardship. abused our trust and taught us a valuable lesson: DON'T PAY FOR SERVICE BEFORE RENDERED. read more