I recently had my carpets cleaned by EcoClean, and they did a fantastic job! Scheduling an…read moreappointment with Krystal was quick and easy. James was my technician, and he arrived on time and was professional, knowledgeable, and thorough throughout the entire process. I was so impressed with how efficient the service was and, most importantly, how great the carpets looked afterward. They looked brand new! I highly recommend EcoClean and will definitely use them again in the future for my carpet cleaning needs.

If I could give EcoClean zero stars, I would. We hired them for basement mitigation and…read morereconstruction, and the experience was a nightmare. They heavily overbilled the drying phase, using most of our insurance budget and leaving very little for reconstruction. We also later learned they subcontract the construction work to outside companies with little verifiable history. After the drying was completed, we had a concerning issue in the basement and reached out repeatedly with no response. Communication and progress essentially stopped, leaving our basement unfinished for months. I will not be using EcoClean for the rebuild and would not recommend them.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Exceptional customer service and the only person who returned my call and gave me actionable…read moreadvice. I had a fantastic experience speaking with the owner of Rapid Response Restoration and I did not even end up being a customer. I had some mold popping up on items of clothing and the owner himself took my call. He gave me great tips and set my mind at ease. Just from this interaction I'll recommend them to anyone.

Re 5-6-2024 Water Damage in Condo from Unit above; Dishwasher Sprung Major Leak…read moreState Farm sent PUROCLEAN of BARTLETT to our condo the following day at 7:30am and they were prompt, professional, extremely courteous, and explained everything they needed to do. They checked daily on the status and updated us of what follows. Julian V. & Dustin were the team members who did the water mitigation work for a whole week and both were a delight. The Reconstruction Manager came by to assess what needed to be painted and repaired. We were the Liability Claimants on above unit owner's Policy and that hang-up with State Farm took until July 11, 2024 before we got our check. All people who own condos should READ their Dec & Bylaws, most importantly, the IL Condo Property Act, if you want to get a claim COVERED where the insurance company can't wiggle out. It works. Awaiting Puroclean to advise of painters' availability now. NOTE: same unit owner water damaged our unit a 2nd time on 6-27-2024 in Laundry Room & Furnace Room, apart from Dishwasher flood and ignored our letter for $787 reimbursement as quoted to fix by Puroclean. Frankly, I'd never advise anyone to buy a condo. A townhouse is better, but a single-family is best if your roommate or "other half" is "handy". Looks like we will be stuck paying for this out of pocket.

John M. came by today to assess our water damage from ice damming back in March. He tested…read moreeverything with his meters (2diffetent styles) and found no moisture. That last company that came by, Servpro, indeed served it to me. $3500. Granted there was moisture when they came but not $3500 worth. John from PuroClean basically said he can do it but didn't advise in ripping my ceiling and walls apart and showed me his meter readings. John saved me thousands. You do not find many companies that are honest and upfront. If you need work done do not hesitate to contact PuroClean. Thank you John

This company was quick to respond after devastating floods in our community. For that, 2 stars…read more They asked me my insurance coverage #s which quickly taught me they will maximize cleanup and blower rentals. How do I know? Because when I asked why the bill was so high, instead if explaining to me I got "everyone says that when they get the bill". Why did I have 6 blowers? two facing eachother? " you had 5, insurance only allows us to charge up to that amount", Why did we run blowers for 5 days when it wasn't still wet and I had to keep paying for days not needed? "Insurance only pays 5 days"...get the picture? Further instead if politely breaking down the cost and being empathetic about my concerns, I was told immediately that "you have selective hearing". Now, I paid $1800 to have 3/4 of my carpet ripped out and 5 blowers to run for 5 days. My basement is still a disaster. Why wouldn't you take the other 1/4 out? I will never rematch what's left and the circle cutout makes a seam to seam impossible. Further, I expected them to suck out the water in carpet, pitch the padding and a carpet company could do the rest. Once they began cutting it up, I realized my recover costs were going up and up because replacement carpet quotes have been $4k. Lastly, I called them for a week straight with no return call. They said they were busy...4 weeks later still busy? I never got a call until there was an unpaid invoice and NOW they want to talk but only belittled me in the call. I wrote and mailed the check (which I always intended but just wanted an explanation) that same day but with a note that said courtesy matters and so do referrals.

After a few rainstorms in our new house, my wife and I noticed a damp, wet drywall smell in several…read moreareas of the house resulting from a small roof leak. As suggested by my insurance agent, I called Greg to help diagnose and resolve. During his visit to my house, he carefully and very thoroughly examined all possible sources of water intrusion on my roof, exterior lights, exterior walls and basement. He suggested that I attempt a few DIY fixes such caulking spots on roof and exterior lights to address sources of water intrusion. He then suggested how I test the house and interior drywall for mold (all tests came back negative) and then how I could fan dry the drywall and insulation to eliminate the odor if no mold is present. So far everything has worked as he suggested and he saved me the expense of having to rip open walls and replace insulation and drywall. Greg was not only professional, responsive, and clearly an expert on water damage issues, but is also a very nice guy. I would certainly call on Greg again for any future issues.

One of the best service providers experiences I've had. Beginning with calling to schedule an…read moreappointment to calling us to confirm arrival time, communications were excellent and professional. The crew showed up right on time and, like a military operation, laid down protective floor mats, wall corner protectors, and placed spacers under furniture feet. Very thorough and deep cleaning of three bedrooms and stairwell. Came with special floor fans to help with drying. Cleanup was spotless. Best carpet cleaning service we have experienced.

I have off white carpeting that I clean every year. Carpet Wiser is the best company I have had…read morecleaning my carpets. Victor and his crew are so courteous and respectful of my property and do an incredible job. I have had stains left over from previous cleaners that they were able to remove. Without my asking, they repaired a burn mark in my carpet that was very visible and now is not. Highly recommend them!

Don was referred to me by my Dr. who was suspect of mold in my apartment. He is expensive, but I…read moretook a chance on him and he delivered. He is known to match what is in your lab to what is in environment. He found mold in places that I missed. He provided a complete executive summary with lab results. He is an honest person and I can easily give him a 5 star review on all accounts.

If you are concerned about health and air quality, call Don with Clean Air Sciences. I can't…read morerecommend him enough. It seems like air quality and the effects of environmental conditions is a highly understudied industry with varying standards and little regulations. When it comes to the environment you live or work in, it matters. We hired Don to do a thorough mold assessment and analysis of our new construction home. Due to autoimmune disease affecting our young son, having a clean and safe home was critical. Don and his expertise potentially saved our sons life. He is passionate about what he does and is more knowledgeable and trustworthy than anyone in this industry.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

We hired them to clean our ducts and they were great. They also cleaned our blower motor for a very…read morereasonable price and are certified in mold remediation for ducts which is rare. Very nice, reasonably priced, and communicative. Did a great job

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!