Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

I am very pleased with this service. The guy arrived on time. He was friendly, and professional. He…read moremade sure all of my questions were answered before and after the cleaning. He gave me advice on spot cleaning if my puppy has an accident. My carpet and stairs look great. The price was very reasonable. Thank you EcoClean.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

We had a great experience working with Dotty and his team. Highly recommend working with them if…read moreyou have water damage or mold.

I had the pleasure of meeting Donny. We had water in our basement after a heavy rainstorm and so as…read moremany, I started calling around. Everyone being booked up, Donny was able to schedule me for Thursday which was 4 days away. Having a wet basement for that long felt like a year away, but Donny kept in contact with me everyday trying to get here sooner, and he did, 2 days! He is very knowledgeable, explained exactly what will be done and how, and still came out to be the best price. We ended up doing the work ourselves with some help of friends.... which now wish we should have went with Donny.

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

Don was referred to me by my Dr. who was suspect of mold in my apartment. He is expensive, but I…read moretook a chance on him and he delivered. He is known to match what is in your lab to what is in environment. He found mold in places that I missed. He provided a complete executive summary with lab results. He is an honest person and I can easily give him a 5 star review on all accounts.

If you are concerned about health and air quality, call Don with Clean Air Sciences. I can't…read morerecommend him enough. It seems like air quality and the effects of environmental conditions is a highly understudied industry with varying standards and little regulations. When it comes to the environment you live or work in, it matters. We hired Don to do a thorough mold assessment and analysis of our new construction home. Due to autoimmune disease affecting our young son, having a clean and safe home was critical. Don and his expertise potentially saved our sons life. He is passionate about what he does and is more knowledgeable and trustworthy than anyone in this industry.

Re 5-6-2024 Water Damage in Condo from Unit above; Dishwasher Sprung Major Leak…read moreState Farm sent PUROCLEAN of BARTLETT to our condo the following day at 7:30am and they were prompt, professional, extremely courteous, and explained everything they needed to do. They checked daily on the status and updated us of what follows. Julian V. & Dustin were the team members who did the water mitigation work for a whole week and both were a delight. The Reconstruction Manager came by to assess what needed to be painted and repaired. We were the Liability Claimants on above unit owner's Policy and that hang-up with State Farm took until July 11, 2024 before we got our check. All people who own condos should READ their Dec & Bylaws, most importantly, the IL Condo Property Act, if you want to get a claim COVERED where the insurance company can't wiggle out. It works. Awaiting Puroclean to advise of painters' availability now. NOTE: same unit owner water damaged our unit a 2nd time on 6-27-2024 in Laundry Room & Furnace Room, apart from Dishwasher flood and ignored our letter for $787 reimbursement as quoted to fix by Puroclean. Frankly, I'd never advise anyone to buy a condo. A townhouse is better, but a single-family is best if your roommate or "other half" is "handy". Looks like we will be stuck paying for this out of pocket.

7-23-2024 My earlier review was ONLY related to the water…read moremitigation part of the service (5-7-2024) where I praised JULIAN V. & DUSTIN. PUROCLEAN of BARTLETT has been paid for those services. However, when all was said and done, they said to contact MICHAEL who is head of Reconstruction. MICHAEL MODUGNO came out with Anita & Mark (Painters) to repair drywall & then paint popcorn ceiling and all walls in the condo from foyer thru kitchen-dining-living area. He took measurements prior, provided cost to repair. We advised receipt of check from State Farm immediately. Multiple attempts to contact MICHAEL who finally said he would contact painters and advise. NO ANSWER!!! WOULD NOT RECOMMEND THEM DUE TO FAILURE TO FOLLOW-UP ON RECONSTRUCTION. LEFT US HANGING. We gave him dates we would be available. NO RESPONSE! They advertise they do RECONSTRUCTION. HOW CAN YOU TRUST A COMPANY LIKE THIS?

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.