Kapsa Monument Co did a beautiful monument for me and my late husband a few years ago and placed it…read morein a Hillside cemetery. The monument has a vase on each side. Recently one of the vases has become loose. I've tried to reach out to Kapsa a few times. No one ever answers the phone. I've left 3 messages in over a week and half stating my issue and asked for the favor of a reply. I've yet to hear back from Kapsa. This monument wasn't cheap. I've reached out to two other monument companies in the area in the meantime and they are willing to help but say Kapsa should stand behind their business and take care of this. If they can or can't, either way the courtesy of a reply is expected for such an expensive monument. I can't rate them good in the service area as they are non responsive.

Buyer beware. This place is absolutely awful. They will screw you on the contract and they are very…read moredisrespectful. They will intentionally and purposely omit IMPORTANT and KEY things from the contract, and this can screw you in the end. When I caught these items, owner refused to correct them. Here they are: 1.) They verbally said that ALL inscriptions and design are included in the price, but when you get the contract it does not say this, and when you ask the owner to add, he refuses. Don't ever sign the contract unless they clearly write in text that ALL inscriptions and design are included in the headstone price, just like they verbally say. 2.) Draft of the drawing, design, and inscriptions was not attached. How else will you know what the heck you are getting?!?!? Don't accept without this! 3.) Full names of the deceased were omitted. This contract is also combined into the application for the cemetery. Are we just trying to get the cemetery office to guess? 4.) Memorialist didn't sign the cemetery contract on the back, which is required before you can even place any headstone in the cemetery. The cemetery has its own rules which we all have to agree to. We don't own the cemetery. These are all normal procedures for all cemeteries. 5.) Approximate date of delivery was missing. You can't just put a season like spring or summer. The owner was very disrespectful. When trying to resolve this in a calm manner, he talked over me. I tried talking to the owner nicely on the phone, but all he did was hang up on me. Avoid this business, and go to others in the area that will: actually put in writing what they say verbally, are willing to actually fill out a contract completely, and treat you with respect. After all, if you are paying them thousands of dollars for a headstone, I would think that you would at least have the above taken care of. This place is absolutely awful. STAY AWAY.

You ever have a contractor do such a good job that you start trying to find other things to call…read morethem back for? That's how I'm feeling today. Jerry and his crew are great. They are highly skilled of course, super friendly, fast, and most importantly had great communication. From my experience this is where contractor relationships most often break down. They made it a point to make me feel comfortable about the work being done since I wasn't going to be home that day. EQT went above my expectations. There was one spot on the stonework where we were filling a large hole and I said it's okay to just fill it with mortar, but like a magician Jerry produced the perfect stone brick from somewhere and made it look original. It was going to be behind a mailbox anyway but he wanted it to look right in case we changed it later. They also found a few more issues that weren't discussed and just took care of them without changing the price. It was a pleasure to work with them and they are definitely going on my list of primo contractors.

From the owner: We have been providing quality tuckpointing and brickwork to our satisfied clients since 1993…read more European Quality Tuckpointing is known throughout Chicagoland for its friendly, on-time service and competitive rates. We stand behind the quality of our work-we aren't satisfied until you are satisfied.We welcome residential, commercial and industrial projects. Our expert professionals serve all of Chicago, IL, and the surrounding suburbs. We are fully licensed and insured.Our services include:Tuck pointingMasonry RehabilitationMasonry RestorationMasonry ReconstructionNew Construction brick work and masonryCall us today for your free estimate.Less

Recently, I decided to purchase a plot and buy a headstone for myself in case I died suddenly. I…read moredecided to design the stone myself but did not know what was realistic. I told the staff what I was thinking about and I got a lot of interesting options. It came out perfectly.

From the owner: Sycamore Monuments provides monument engraving, ceramic photos, sales, service, and cleaning to the…read moreSycamore, IL area.