I wish there was a way to give less than one star. My husband and I brought in a very large dry…read morecleaning order. Everything had been cleaned previously. This time they either had some new people or someone who didn't want to be working when they cleaned our clothing. They ruined a silk scarf, an Eileen Fisher Blouse, Sweater, Cocktail dress, Capri Pants, and a shawl. They pressed wrinkles into shirts. When I called they offered to reclean the items. That was a nice gesture, but I decided that they had already cost me a couple of thousand dollars since what they ruined had only been cleaned once before and was still basically new. I couldn't afford to have them ruin anything else. I hate that it happened. They had been very good in the past.

I only went here because I bought a groupon that seemed like a good deal. When I walked in with my…read morelaundry they looked at me like I had 3 heads. The woman said "uh, you know its $1.65/lb, right?" It was just one basket, not like I had 100 lbs. It took 3 days for the basket to be done. The laundry came out nicely washed and folded, but I don't think I'll go back.

Customer service, not only at this location but at all the Jaguar stores is amazing ! The ladies…read morethat waited on me each time I dropped off or picked up my dry cleaning were professional, courteous and above all, wanted to meet my needs above and beyond expectations. My clothes looked fabulous when I picked them up and they had them ready when promised, before time actually. The prices are cheaper than any other dry cleaners I've used in Mobile yet and still my clothes were done too notch. Bravo !

Beware of their scam!!!! When I went to be sized for this, for a Saturday rental, the lady told me…read moreit would be due back on Monday since they are closed on Sundays. I pick it up, try it on, and they tell me to have a good time. Nobody mentioned to bring it back tomorrow. They then charged me $120 for another day for bringing it back on the day they told me to. They argue that it's posted and their employees have to memorize to say that they are open on Sunday's during Mardi Gras. Which no one did. NEVER AGAIN!

Quality service and customer service. Ready when promised at very reasonable prices.read more

They do an outstanding job and their prices are wonderful! I couldn't be more pleased with their…read moreservice!

1 is the LOWEST or it would be a negative 5 ! I have been signed up for pick up and delivery, I…read morehave called and left messages, without getting a call back when requested. And HAVE HAD MY CLOTHES HANG AS INSTRUCTED FOR PICK UP, AND NEVER PICKED UP! Have driven there 2 times after no one would answer the phone to inquire and verify, spoke with a young girl 1st time, then same thing happened, all the way to NO ONE ANSWERING THE PHONE WHILE OPEN AND CLOTHES LEFT HANGING ON DOOR as I had left it Thursday for pick up, went out of town and returned to my bag still hanging on the door. Called lwft message to call me, YEP YOU GUESSED IT, NO RETURN CALL. So I go back up there 11 miles 1 way each time and now a young man, verified address, name, delivery days and process and ask do I need to call , NO , They come by and of not there they keep going, OKAY. So this morning, to be double safe, call again 30 minutes after advertised time open to make aware and same thing NO ONE ANSWERED THE PHONE, SO AGAIN left a message. Put bag on door went to meeting, called again while driving, NO Answer, left message. Come back home to check and YEP, AT 12 PM STILL HANGING, Now 5 hours later. Call, no answer lwft another message waited 15 minutes, called again back to back to back to finally get someone to answer. She was ABSOLUTELY LESS THAN CONCERNED OR apologetic, instead she responds to my question of why no one can answer the phone I've been calling since this morning and he response" well there's only 2 of us here and I dont have time to keep answering th phone to see what someone may need" But I can call the driver and see if hes still where he might be able to come by and pick up if you want me to check ( REALLLY) 1- Do you think that answer was going to give me more confidence to trust ANYINE there with my clothes? 2- Should you even have to ask an ignorant question " Do I" after you've stated you dont answer the phone because you dont have time to see what who's calling wants and I'm gonna leave you my clothes at ANY POINT TO HANDLE NOW!!!!!!!!! If there's only2 people there thats not my issue , thats your owners issue, if I didnt want the clothes picked up and service e completed I would not have done all previously described that I explained to you. Finally, I ask for the owners to give me a call , and of course almost an hour has past and NO PHONE CALL!!!!!! DO NOT USE THIS SERVI E, THEY HAVE DESICRATED THE WORD CHAMPION AND ITS MEANING, Please make everyone you can aware as I plan to do now on every social media platform I can in this area and even someone I dont know I may pass in the bread isle at the grocery store. Absolutely NOT WORTH BEING EVEN CALLED A BUSINESS

My current cleaners closed. I took 5 Land's End cotton shirts by for was and press. I asked the…read moreprice and was told 3.50 each. I went by today to pick them up and gave a $20 bill expecting the total to be around 17.50 or so. The girl said $30.14. I said this is wrong. She checked and said some of the shirts had to be dry cleaned. The shirts were all to be same cotton shirts. No manager or owner there just a delivery driver which of course didn't care. I will never use that place again and will advise others to avoid it also. The girl should have looked and seen they were wrong but she didn't care.

I would like to let all customers of this establishment that I went to this business and laundered…read moreseven shirts and after they were dried, I noticed spots all over each of the shirts. All of the shirts were put in one washer and one dryer. Obviously the inside of the washer was dirty and caused the spots because the spots were not visible on any of the damp shirts before I placed them in a dryer. I spoke to the clerk and was told that she would let the manager at the main office know about the problem and he would be contacting me in two to three days. After four days and not hearing anything from the manager, I called the laundromat that I had used and was told that the manager stated that he would contact me after Mardi Gras. The following Friday with still no call from management, I again called the main office. The attendant working stated that the manager was not there but would be in the following morning and she would make sure to give him the message to call me as she was also working the next morning. I called the following day and still no return call. I will be sure to post this review on all Social Media Platforms because management does not care about it's customers and simply strings them along until they stop calling. A really sad way to run a business and will also contact the Better Business Bureau.

Good experience. Jaguar was able to rid a silk skirt of tough stain. Excellent customer service at…read moreOld Shell Rd location. I wish I could remember the woman's name who listened closely and answered my questions about the risk involved with the stain. 4 instead of 5 stars because the owner was going to call at her suggestion but never did.

Every time I walk in, the place is spotless -- shiny, clean, and always well taken care of. You can…read moretell they take pride in their business. On the rare occasion there's ever an issue, the owner shows up immediately and gets it handled with a smile. That kind of service is hard to find these days. Highly recommend!

Quick turn around on dry cleaning at a reasonable price. Friendly staff and convenient location.read more

Poor service and it loses your clothes. Slow in processing your items. Over charging.read more

SHADY & DISHONEST, DO NOT take your belongings here or you will never get them back and you'll get…read moreno answers. Two months ago, I dropped off 7 Halloween rugs to have cleaned. The manager who checked me in did not give me a ticket nor could she give me a ballpark price. After weeks of not hearing from them, I stopped by and I was given the runaround because they cannot locate my rugs. Took my information and said I would hear from the owner. Since then, I have stopped five additional times with no answers from anyone but claim they are going to make it right. It's been over a month since then and two months since I've dropped off the rugs. Keep being told the owner is going to call me. Owner has never called me and manager keeps misleading me intentionally. Their phone number does not work either. Literally the worst customer service I have ever experienced!