I was able to get my vehicle inspected and emissions done quickly and easily at Master. Everyone I interacted with was friendly and helpful. The shop is clean, bright and professional. I'll be coming here for oil changes. Definitely recommend. read more

Probably the worst "professional" service I've had... Drove my wife's car there, after "repairs" it broke down in the middle of the street 500ft away. They would not cover the tow back and demanded I pay for the same labor all over again! The minimum I expect when I spend $700 for a service is that I get my vehicle back in better mechanical condition than I brought it. This was not the case... They lied about testing the part as well as lied about test driving the vehicle. Highly recommend avoiding this shop. read more

I would highly recommend not doing business here. Charged me $199.03 for a knock sensor and $514.80 for the "Vehicle Test/Diagnostic For Check Engine Light (Advanced)". But wait it gets better I talked to "Bryce" over the phone and he told me they would put the knock sensor in the Intake manifold where it's supposed to go but instead they mounted it on the outside and then he tried to lie to me after I took my car home saying that they put a note about the knock sensor being put on the outside, "due to short wiring." Nowhere in any of the notes did it say that. I have proof of all of it. If your management see's this I'd like to get in touch. read more

Master AutoTech - How much the sensor costs. - Auto Repair Near Me - South Ogden, Utah

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I took my Mazda speed 6 here for a diagnostic on why my car was misfiring and cutting power. seems simple enough, right? nope. these nincompoops decided that the cause of my problem was the smallest chip in my turbo.... it was well over 2k to replace and when I took the car on a test drive after, it did not even remotely fix the problem. Drove exactly the same as when you took it in. so I decide to take it in to my own hands and do literally FUCKING 2 MINUTES OF RESEARCH in order to figure out it was simply a 30$ coil pack. this place should be closed. I don't know how I allowed myself to just blatantly be scammed by a shop like this. DO NOT TAKE YOUR CAR HERE THEY WILL UPCHARGE AND LIE TO YOU. read more

I had to get my license plate renewed before the end of the month! So I needed emissions completed and an oil change!! Every where I called couldn't help me get it completed until the 8th of June or later!! Tunex got me in at least to do the emissions and pay the renewal for plates!! To my surprise they were also able to get my oil done as well!! Jay was awesome to work with and very friendly!! I would recommend them to anyone!! I didn't have an appointment and just showed up @ 8:00 am on Friday the 28th of May!! There was a lot of vehicles in the parking lot as well as about five others in line trying to do their emissions as well!! So they were very busy!! So I did have to leave my car for a while, however they got me done and back on the road when no one else could before the month ended and my license plates expired!! I will use them again!! read more

Made an appointment for engine service on my BMW 328i. Tech started the review and repair on time as scheduled and finished within 1 hour. Best service and price was fair and amazingly great! Highly recommend this business for your auto needs. read more

I was hoping that this shop improved when Master Muffler took over the business, but it appears it is as bad as ever. The appointment request online means absolutely nothing, so don't waste your time trying to use it. They texted me to call them about the online appointment, and when I did, they said an appointment at that time really wasn't available and I could 'try' the walk in hours on a first-come first-served basis. The whole reason I wanted an appointment was to avoid wasting my time waiting to pay you for doing so. Maybe fix your appointment system?? read more

TL;DR: They gave me an estimate running $1600 and didn't catch the real problem. I lost a tire on the freeway because of it. I do not recommend Tunex on Chambers St. Brought my car in for a noise coming from the front passenger side. They looked at my car and said the noise I was hearing was caused by a loose bushing on the control arm and handed me an estimate totaling $1600. Well, they were wrong. The noise was coming from the wheels because the lug nuts were not torqued. The mechanics at Tunex on Chambers were the only ones to touch my car the last 3 times I went to a mechanic, so I wouldn't be surprised if one of them didn't torque the lug nuts on my tires. I tried to drive my car to a trustworthy mechanic and my front passenger wheel went flying. The bolts sheared from the vibration. The mechanics at this shop failed to find the real cause of the problem, tried to trick me into paying $1600 for repairs I didn't need, and most importantly endangered my life and the lives of those on the freeway. I will never go back to Tunex. read more

I payed on the spot for service complete upon picking my vehicle. I do not argue over anything or question the needed services. My complaints regards service paid for but not preformed ( oil change ) I paid to have a fault in my electrical system fixed. They charged me big for the repair. Not only did they not fix the problem I had to take it to a sound shop to get my stereo working again. To make matters worse I now have more glitches. They did a break job on my wife's car and stripped the screws holding break callipers to the steering knuckle. read more

Horrible Customer Service and untrustworthy mechanics. Misdiagnosed a repair that would've cost me $500 and then would've later found out that wasn't even the problem. I would take your vehicle anywhere but here even for a simple service. read more

Took my car for diagnostics and an oil change. My car only has 62,000 miles on it. They put full synthetic oil in it and charged me $90.00! The cost said 53.95. +3.00 for filter. They charged me $23.00 additional dollars to change the oil! Do NOT take your car here! Then the diagnostics was $80.00. The repair my car needed was timing chain tensioner. The dealership told me 1500.00. Then Tunex said anywhere from $1800.00- $2800.00. Once I called them out on the cost difference they said they would price match. Since when does an oil change on a sedan cost $90.00 and repairs cost $1000 more than the dealership?? Steer clear of this place!! read more

Employees are always seemingly rushed and grumpy. I've come here 3 different times, and had the same poor experience each time. Everyone seems super annoyed when you walk in. I won't be back. read more

Excellent customer service, good quality work, trustworthy mechanics (that's a thing!) and super fast! I love this place.

Absolutely NO stars for this one! The manager here, Mike, is extremely rude and acts put out for any questions you have. Totally unwilling to work with us on an extended warranty we had for a repair. Horrible customer service! Actually told me I was completely wasting his time! He actually threw my keys at me when I came to get my car to take to a different mechanic who would fix the problem! He then swore at me and told me to never come back! I definitely won't! And I have told all of my friends not to waste their time or money there either. Too bad he is the face of Tunex in South Ogden. Gives the whole company a terrible name. Find a mechanic you can trust with your vehicle. And Mike at Tunex is definitely NOT your guy! read more

Been going here for years. They are always friendly and have great customer service. They offer on the spot renewal and many other services.

I called the South Ogden location (this location is located within walking distance of my work so i would have used you for future oil changes had your customer service been better) to find out the price of a oil change. the guy who answered the phone said sarcastically "three hundred thousand dollars." I laughed and waited for him to answer. after several awkward seconds he says in a rude demanding tone "well what kind of oil do you like?" "is it a diesel?" "how many quarts does it take?" "what kind of car is it?" "what year is it?" i replied i wasn't sure on the oil and gave him the year and make of my car. he rudely said "well oil changes start at $44.95 and go up from there" i said okay thank you and he rudely replied "BYE" and hung up. almost in tears from the belittling of this call. I will never go here and make sure I tell ALL my friends and family about this experience. read more

While on my way to Oregon from Nebraska My right rear bearing went out. I was sent to Tunex and they were able to get me in after a short wait. My vehicle was repaired within a reasonable amount of time and I was on my way. If your looking for some good, honest professional and friendly service, then I would recommend the folks at Tunex. Thank you for helping me out! read more

I was waiting for my car when I witnessed the owner Mike rudely yelling and berating an ethnic minority woman because she pulled up at the door of the office, which many people frequently do to see how long the wait would be. I thought it was a rude customer or something and was even more appalled when I found out he owned the Tunex in South Ogden. She did pull her car into a parking spot and came back in on the verge of tears to ask if he worked there and when she found out he did, she was barely able to say "no, no" and asked for her keys back. As she was practically running to her car, Mike shouted after her "Yeah, get the F*** out of here!!" Even being in an enclosed space away from the bay he was working in, EVERYONE heard it loud and clear. I don't know if it was racially motivated, but I do know that his annoyed voice quickly escalated and became angrier and more derogatory after he saw that she was a woman and an ethnic minority with a thick accent at that. I was so horrified and disgusted with him that I wanted to leave but was unable to as they had already started on my car. The person that was helping me at the front desk was a very sweet gentleman, and I told him, thank you but that I would never set foot back in that establishment again. As long as Mike is the owner of that place I would rather drive 20 minutes into Layton then to ever go toTunex again even if it is only 2 minutes from my house. Imagine how you would feel if someone spoke to your daughter, wife or mother that way. No man in his right mind would have allowed such a thing. I've never banded a business establishment in my life; this will be my first. Not to mention, they did not even do a very good job on my oil change but charged me a ton of money for it. Most places top of your fluids for you, like your windshield wiper fluids, not this place. The quality of work probably goes hand in hand with the owner's class and ideas of customer service. So, if he doesn't give a crap about the customers it probably also means he doesn't give a crap about the customers car. read more