It was a Great Experience. Thank you very much for the quick, friendly, and excellent service.

Elite shoe buying experience! I felt like I needed to have a glass of champagne when I was here! As soon as I walked in, I was greeted with a laid back but attentive salesmen who genuinely cared why I was there. There was nothing eager or badgering about this experience; clearly different from any other shoe salesmen looking for a commission and to hit the sales goal. I never touched the shoe! He removed my current sandal, measured my feet, retrieved the new shoes, PUT THEM ON ME, and then once I chose the right pair he put the old shoes in the box and asked if I wanted to wear the new shoes out of the store. I felt like I was on cloud 9 and so did my feet. I love this place!! read more

All the positives listed from past year's posts are still true: great service, great shoe selection, knowledgeable, kind, attentive staff. My podiatrist recommended them years ago. They are my shoe store ever since; they are that good. There are career sales people there. Folks I remember from when I happened into the store when it was on Liberty Street. Who can make a living selling shoes? Somebody working for an organization that is well-managed, fair, creative, flexible and caring about both customers and employees. Mast Shoes must be all of those. Company values run deep. I've noticed many ways they quietly assist and respect one another, for example, walking by and picking up the paper wrappings and cardboard shoe shapers that accumulate around the shoe fitting bench and rotating re-shelving duties. A customer may walk in and browse as long as they wish, but when I decide I want help, there is a greeter system that assigns somebody to me who will stay with me as long as I require. I'm quite a deliberator and I have picky feet. I have never felt anything but patience from staff. When I'm acting friendly, they'll engage. If I'm turtling, they respect that, schlepping and fitting shoes with no need to chat. This place feels safe, competent and fair. And they sell great shoes! Delightful bonus: I learned yesterday that I won the monthly drawing! Thank you, Mast Shoes for your generosity! read more

This is a real shoe store! One person waits on you the entire time. They measure your feet. They help you to find what works for you. Things other shoe stores no longer do. On my 2 recent visits, Christa helped me to find shoes when I couldn't elsewhere. She was so patient, knowledgeable, helpful, and compassionate. I can't say enough good things about this store and Christa! read more

Excellent! Knowledgeable, personable staff. I wouldn't think of shopping for shoes anywhere else.

I absolutely loved my experience at Mast Shoes! Christa greeted me and then helped me find the perfect shoes for the problems my feet were having. She was so knowledgeable and helpful. She was also very patient in listening to my issues and desires. I was contemplating going to The Good Feet Store or Foot Solutions in Sylvania, Oh. As I did my research, I found that people weren't very happy with their insoles. When looking for reviews, I found an article comparing the insoles from Foot Solutions to Power Step insoles, stating that there were comparable for a lot less money. Turns out that Mast Shoes carries Power Step insoles. I truly appreciate the individual service and time that Christa gave me and I love my new shoes! read more

After two weeks of foot and ankle pain I finally followed my podiatrists suggestion and went to Masts for help. I walked out with a new pair of Brooks trainers that feel great. More importantly, I understood my feet had changed size again. Instead of 11 and normal width, now I'm 11.5 and wide. And I paid less than I would have paid on line. But then I didn't know what the problem was and would have bought the wrong size. read more

Great brook shoes great people Been going there for 50 years These shoes have been recommended For people with problems with their Feet read more

Came in here lookiing for shoes that would give me good arch support and was able to find everything I needed! Staff is very knowledgeable about what types of shoes fit best for different needs as well as what types of arch supports are best for different needs. I find that they also have a decent sale section as well. If you are in need of good quality shoes that support your feet, I would recommend giving Mast Shoes a visit. read more

This is a really great shoe shoes with 10,000 plus pair of shoes along with insoles, heel shifts and shoe accessories. The staff is helpful and there is social distancing protocols in place. I was in desperate need for more supportive shoes after a poorly healing toe fracture with achilles tendonitis, plantar fascitis and multiple heel spurs. My foot thanks Mast shoes and its staff. read more

Mast Shoes - Some of the many brands of Mast Shoes - Shoe Stores Near Me - Ann Arbor, Michigan

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I hate shopping for shoes. I hate shopping for shoes with my son even more. But I love my son, and I want him to have good shoes. When he was small, we would go to kid shoe stores, and they were great. Why? Because the kid shoe stores employed experts, had quality products, and made the process a pleasure. Once he aged out of their inventory, the shoe wars began. Today, thanks to Yelp, we discovered Mast Shoes. It's an incredible place. Seriously, I've never ever heard of a shoe store with a host stand. But that's what Mast has right inside the door. Someone to greet you when you walk in, thank you when you leave, and more importantly introduce you to an expert who will take care of your shoe buying needs. Can the shoes get expensive? You bet. When our clerk came back with a few boxes of shoes that included a pair of sneakers close to $200 I felt myself getting a case of the vapors. But when I mentioned he could hit a growth spurt any day, and we were looking for something more modestly priced, she came back with some more reasonable options. They included a pair of Ecco's that were marked down to $90, which we bought on the spot. In the end, he tried on just three pairs of shoes, and walked out with something he loved. He was thrilled that the whole thing was over quickly. I loved that he now has a pair of handsome, well made shoes that fit well. And more importantly, we were able to get through a potentially painful shopping experience without any pain at all. Thank you Mast Shoes! I'm looking forward to returning and seeing what you can do for my nearly impossible to fit feet. read more

Excellent service, wide selection, and quality make this an excellent place to shop. They are very adept at helping those of us with unique feet. There are no cheap shoes here. That is a good thing. Their brands are high quality, sturdy, and reliable shoes that are worth the money. It is well worth the trip for shoes! read more

This place is a gem. My parents have been shopping here for years and the staff is truly caring. I live in Los Angeles but stopped in to get some sandals today. William measured me and offered great suggestions, and I bought a pair that fit well and will be great for casual walking needs. He chatted with my mom who was with me, and asked after my dad. The attention was very personal and it was like shopping with a friend. Highly recommend- high quality shoes and they care about their customers. read more

Customer service like this is a thing of the past. Because the shop really knows their business, we found that my husband's shoe size is actually half a size larger than he's worn his whole adult life. Excellent products and thorough and patient assistance with absolutely no sales pressure. read more

Can we add an additional star, just for Mast Shoes? During the pandemic, they have gone above and beyond to ensure the safety of the customer (and employees). I was recently in to get winter boots and walked out with three pair! My current fav? The Dankso boot. OMG. I love this shoe more than I thought was possible. I might need them in another color. This is THE place to buy shoes. THE place. #YelpShopsLocal read more

This is the BEST shoe store ever! From A-Z they have it covered especially during this pandemic. You will feel and be safe and have the best personal service!!! Don't forget to ask for your senior discount, every little bit helps! Amazon will do just fine and is making plenty of money during these trying times. Support an amazing local business that supports community and you will be doing the right thing. read more

Great customer service and selection for foot friendly shoes. Have been going there for decades. Even though I have lived all over the country, I keep coming back to Mast shoes. I know, it sounds crazy, but true. Rely on them repeatedly over any other place I have lived. Thanks for still being the most dependable. Love you guys. Happy 80th!!! Amazing. read more

Professional, friendly and full of good quality items ranging from shoe gear, inserts, sandals and compression stockings. Great service, highly recommend! read more

Sometime in my late 20s my shoe choices went completely sensible. Pretty much all flats, all the time. A little depressing but not as depressing as the blisters and bunions those heels were inflicting. Yes. Good arch support. Cushiony soles. I'm in. The problem is that comfy shoes aren't the cutest. A sparkly pair of 3inch Jimmy Choos sure are flashy and sexy. Orthotics? Not so much. The good news is Mast Shoes hooks you up with the best of both worlds. Well, as close as you can get. They're not sexy but they can be stylish, carrying brands like Naot, Dansk, Clarks, etc. Or sneakers like New Balance. Yes! I can be sensible and look good! But these aren't just great for the every day person. They also carry specialized shoes and orthotics for people with foot injuries or joint damage. Last year my mom shattered her heel and needed surgery to put it all back together. When she graduated back to regular shoes after casts and boots her doctor recommended picking up some new kicks at Mast. They are pricey but these shoes are built to last. Splurge on a pair and they'll treat your tootsies good for years to come. read more

Sadly, Mast Shoes is just out of my price range. I would like to be able to spend more than $100 on shoes that were perfectly built for ergonomic wear, but I can't. I can tell they are really well made with good quality materials, and they emphasize shoes that are good to your feet as well as looking good. But even the shoes on the sale rack run to $50 and $60. If you're willing to shell out that kind of money, then Mast would be a good choice. If you can't or won't, you'll want to stick with discount outlets like Payless and DSW. read more

Mast Shoes - Mast Shoes - Shoe Stores Near Me - Ann Arbor, Michigan

Excellent customer service and they took their time working with my elderly indecisive mother. There were plenty of options for different foot types. read more

They say they carry an extensive range of shoes, but in reality, their wide width shoe selections are extremely limited. Call before you go to make sure they actually have what you're looking for. The staff person helping me was nice, but only found a few options, and when none of them fit, said they couldn't do anything else for me. read more

Great, customer service shoe store. I found exactly what I was looking for! I bet you will too.

Finally a place where the sales staff know how to fit your feet into shoes. I will be back.

I didn't realize that this store had both workout and fitness shoes as well as fashion and casual shoes. I had a great experience there today that gave me insight into my feet growth and subsequent shoe needs. The consultation that came along with the shoe fitting was complimentary and provided valuable health information about caring for my feet. The COVID-19 precautions were on point beyond any local business I have yet to encounter creating a super safe and pleasant experience and I left with two awesome pairs of workout shoes that honestly feel like getting a foot massage just to walk in them. Wow. Thanks for help today, Diane, and Molly. THANK YOU SO MUCH. read more

Probably the best customer service I've received while shopping in a long time. You are immediately greeted and personally consulted and served by an employee. They have plenty on staff so that everyone can have personalized attention. The employees know their products well enough to give recommendations. Their selection is more outdoor/all-weather with brands like merrel, earth origins, brooks, new balance, etc. And price points are what you would expect for full priced shoes of that brand. Don't come here expecting to find a bargain. But do come here if you're looking for some help finding something exactly right for you! read more

I have needed a pair of shoes for a few months but dreaded going to the store. I finally decided to just do it. The safety precautions that are being taken at Mast Shoes are excellent! I never once worried about my health. Even when I paid for my shoes, my card was brought back to me sanitized and in a tissue. read more

This is the spot to get your winter boots and work shoes!!! Local place and the new store is beautiful. They matched me up with an associate as soon as I walked in, and she actually took the time to measure my foot, which I hadn't had done in years. Made such a big difference. The stuff here is quality, highly recommended. read more

I took my 92 year old mother to Mast shoes. They were caring and patient as she selected shoes to replace a well worn pair. They ensured they fit and were comfortable. They went the extra mile and kept on going. The customer service is unexcelled. read more

Mast is A-OK for sure... the sales people are with you all the way, and the selection of comfort shoes is great. Many pairs were even on sale when I was there. My beef with the place? Limited stock of size 12. I'm telling you: tall women have big feet. When will the stores catch on?? read more

Experts in their field, walk in there with any foot problems and they can match a pair of shoes to your feet and walk out there feeling great. Orthopedic shoes, working shoes , Dansko and so much more. They provide discounts if you have recommendation from an orthopedic doctor. Don't know you size no problem they will not only measure your feet, but will put them on you! They will patiently wait for you to try on numerous shoes to find that right style, fit, size and price for those picky shoppers. You Will not be disappointed in the selection, or service! read more

Mast's staff are pro's when it comes to comfort, weird foot issues and foot size discrepancy. The staff is extremely educated and the customer service is great. Yeah, the average price of shoes there is probably around $90, but anybody who buys high quality shoes knows to expect that price tag! I bought some shoes that had a stitching/seam issue that arose around the 3rd day I wore them. I brought them back with my receipt and had absolutely no return issues, the clerk was quite gracious about it and replaced them. I have not any issues with the second pair. Again- great customer service. read more

I'm a huge shoe fan, but not I have to wear special orthotics that don't fit in many shoes. I found the staff at Mast to be patient and really know what they were talking about, which I find rare at shoe stores. They have great brands, although it is pricey. I don't find it any more pricey than other stores with the same brands. I enjoyed my experience there, and although it's too expensive for fun shoes, it's a great place to find high quality shoes. read more

Helpful service, incredible selection and high quality shoes. Great for people looking for unusual sizes and the new space is gorgeous. An Ann Arbor treasure! read more

If my feet aren't happy, I'm not happy. Mast's sells shoes to keep my feet happy. The salespeople really know feet, and they really know their stock. They take careful measurements and really listen to help you find what you want. They have always been completely patient with me, even on those days when nothing fit right and they brought out shoe after shoe and I finally figured out that it was probably my mood, and not the shoes, and then walked out without buying anything. And the next time I came through the door they were completely welcoming as always. The shoes are expensive, but they are really high quality and worth the money. The staff are great -- all of them! read more

Mast shoes is a venerable A2 institution since...well, at least 50 years? Owners are routinely out on the floor, and you'll get knowledgeable, awesome customer service every time. They carry cute-yet-comfortable shoes for a variety of foot types. I have extremely hard-to-fit feet: size 7, D-width, high arch, and an unusually high instep AND leg neuropathy! :O) As I can't wear bunny slippers all day, I have to find shoes that fit and look decent. Mast usually has an assortment of shoes that fit, so I am not stuck having to buy the ONLY pair in the store in my size - what a treat! I still occasionally buy shoes online, but I really appreciate the service and general friendliness of the staff - so I always go to Mast 1st before looking at other options. read more

I have been buying shoes from Mast for decades, they offer products and service that you cannot find at any chain shoestore! I took advantage of their winter sale. Process very smooth, greeted at the door, escorted to my own marked-off area. Salesperson as always friendly, knowledgable and helpful. read more

Was so impressed when I was shopping at Mast today. The store has the best COVID preparations I've experienced in any business. They provided their usually fine service with outstanding protection. read more

All my life I've struggled with serious issues due to severe flat feet and orthotics. These folks have done so much to educate me, fit me, even help customize shoes that I didn't purchase there with insoles, padding, etcetera. The staff are fantastic! In terms of the selection that actually fits me it would be three stars, but I know no shoe store can fit everyone. Highly recommended if you have orthopedic problems. read more

Shoe place was rude to 87 year old sister in law. Slow service. Poor attitude toward customers and personal.requirements and needs