1. Old Navy

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    Ann Arbor, MI

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    Old Navy

    3.2 (5 reviews)
    Open • 10:00 am - 9:00 pm

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    Once Upon A Child - Once upon a child storefront

    Once Upon A Child

    2.0(61 reviews)
    5.1 mi
    •$

    DO NOT SELL YOUR CHILDRENS CLOTHING TO THIS STORE!…read more Today was my last time shopping this location unfortunately. Today I learned that after selling to this location for the past 6 years, they ONLY buy clothing that is less than 3 years old. I brought in a tote full to the rim with gently used in season, in style, clothing ranging from coats, tops, bottoms and shoes. Out of about 50+ items I brought in, only 3 items were purchased for a total of a measly $3.30. (For reference, used dirty shoes at this location are sold for $5+ a pair. There has been many times I've seen literal poop on the bottoms of the shoes being sold . So gross) The items they purchased consisted of 2 pairs of formal dress shoes that my daughter NEVER wore. And a pair of fleece lined leggings that looked like they paired with an outfit I also brought in but somehow the outfit was not purchased only the bottoms. When I got my buy receipt, I was advised that "all clothing has a date and they do not accept clothing over 3 years old." This is the first time I heard of such a ridiculous rule. I don't buy my child's clothing from thrift stores and most of the items I brought in were 1 size smaller than what my daughter wears so my items would not have been over 3 years old. So naturally I asked where this magical "date" on the clothing was as the items I was pulling out of my "pass" pile DID NOT have dates. The cashier did not know so she went in the back and pulled out a random vest and showed me a Target brand tag that showed a date behind the size tag. If this is the way OUAC buys clothing then it should be advertised BIG, BOLD, and UPFRONT. We drove 30+ mins to waste our time. I would have been better off donating the clothing to Goodwill and saving my gas and time selling here. They recently renovated the entire store inside and out. Finally getting rid of the smelly carpet. I guess they have to recoup their money somehow right? I attached a photo for reference of the note that was written on my buy receipt . Save your time and gas money folks, avoid this place if you need to sell your kids clothes.

    I used to come here all the time, but the past few visits have been disappointing. Each time there…read morehas been some sort of issue, whether it's incorrect totals or poor customer service. It seems like things run much better when the owner is present. What's also concerning is the behavior of some employees. In a store full of parents and kids, I've heard staff using inappropriate language and speaking negatively about the owner. Interestingly, I've only heard these comments when the owner isn't there, which makes the environment feel unprofessional and uncomfortable. i'll be going to different locations now but I hope management addresses these issues for other customers.

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    Once Upon A Child - Important to know that you can only sell 3 year old clothes to this OUAC location otherwise they will reject EVERYTHING you bring in.

    Important to know that you can only sell 3 year old clothes to this OUAC location otherwise they will reject EVERYTHING you bring in.

    Once Upon A Child - Finding wonderful items but pricier than last visit a few months ago!!!

    Finding wonderful items but pricier than last visit a few months ago!!!

    Once Upon A Child - All these colors makes the choice tutu difficult!

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    All these colors makes the choice tutu difficult!

    Verbena

    Verbena

    3.6(7 reviews)
    2.8 mi•Downtown, Downtown Ann Arbor
    •$$

    Used to be a very frequent shopper at Verbena but after my experience today it's safe to say the…read morestore has unfortunately lost my business. Was browsing the earring section with a few friends. Decided to go look at something else, so I put the earrings back. When I returned to the earring section, where my friends were still standing, I was approached by an employee. She asked me if I had left the earrings over on the other side, where I had just returned from. Confused, I said I hadn't. She continued prodding me about the earrings (are you sure you didn't put them down, where are they, etc...) I then realized she was accusing me of stealing them. Just when I thought it couldn't get worse, she asked me to show her the exact place that I had set down the earrings (wtf) which I was able to do. She then walked away without even an apology. It goes without saying that accusing customers of stealing when you obviously have no idea what you are talking about is not only disrespectful, embarrassing (given that the store was incredibly crowded at the time), but extremely unprofessional. Sad to say I will not be returning to Verbena....clothes are cute...and employees usually professional and respectful.

    Let me just preface this by saying DO NOT COME TO THIS STORE…read more I came in to purchase a dress for a formal. They said I would be able to come back and return the dress if needed as long as I had a receipt, however they did not put a receipt in my bag. Then when I came back to return the dress I was blamed for their mistakes and told I could only return the item for a gift card. Additionally the worker was extremely hostile and did not know how to work her own cash register and had to call for help multiple times. After issuing the gift card they told me that I would not be able to use the gift card because "their machine was down," essentially stealing $65 from me. Despite saying that they would reach out to me about the issue they never did and I had to call multiple times to resolve this issue. On the phone the worker called me rude (I don't know how trying to get a refund is considered "rude") and was extremely unhelpful. Finally they agreed to exchange the gift card for a different item (after 2 phone calls and 4 in store visits, I don't know why they couldn't have done this in the first place) This fiasco wasted me hours of time. Do yourself a favor and order a dress from somewhere else or head to a mall or basically anything but go to this store. If you must purchase something avoid interaction with Mary. She is completely clueless and obviously was not trained properly. Edit: The store owner called me a day after to guilt trip me, offer various excuses, and when that didn't work blatantly told me to the take review down and tried to bribe me. Unfortunately I will not be bribed.

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    Verbena
    Verbena
    Verbena

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    Old Navy - menscloth - Updated October 2026

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