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    MassageLuXe

    2.4 (35 reviews)
    Closed 9:00 am - 9:00 pm

    Services - MassageLuXe

    Massage

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    Waiting area for customers with free beverages such as teas and hot chocolates.
    Che C.

    Massage Luxe?!?!? I'm partial to this place. Definitely lots of room for improvement. I received a gift card to this establishment a year ago. I love that the gift card has no expiration date. I called to make an appt and was pleased to get a next day appt. I spoke to Stephanie. She was friendly, took my info and told me to be on the look out for an email with forms to complete. I did get an email confirming my appt but the email with forms to complete didn't hit my inbox until the morning of the appointment. I noticed my last name was spelled wrong and when I tried to fix it no luck. So I just waited to handle when I arrived to the establishment. I arrived to the establishment and was greeted by Aniya (I think that's how you spell her name). She was friendly checked me in, corrected my name in the system and gave me a tablet with forms to fill out. Upon completion she escorted me to the waiting room, pointed out refreshments and said they would be with me soon. A few mins went by and a staff member who later introduced herself as Sue came to me and said "and you are?". I realized she probably did that because she couldn't pronounce my name but she could have started off with a good morning. That was a bit of turn off but whatever. We get to the room she introduces herself and admits she had a hard time pronouncing my name and didn't want to butcher it. She went over her process, asked if I had areas I wanted her to focus on and asked what pressure I liked. I prepared for my massage and the session began. There were a few times I had to ask for pressure to be eased up but overall pressure was okay. What I didn't like is she massaged my head and was about to rub my face (forehead area). I specifically put on the paperwork they had me fill out that I did not want my head or face touched. I will say Sue checked in with me periodically to make sure I was comfy but I just couldn't get over the smell of cigarettes that radiated from her. Nice lady and professional it just wasn't an ideal experience for me. I think my energy gave that off cause she commented I was hard to read. Now it's time to check out. The price for first time guest is $65 for an hour Swedish massage. I had a $50 gift card which means I had a balance of $15 to pay. They asked if I wanted to leave a tip and I said yes 15%. I normally tip 20% but took off 5% for her touching my head and face and smelling like cigarettes. Aniya rings me up and says my total is $35 I said how? She said you tipped $20. I said no I tipped 15%. $20 is not 15% of $65. She then rings it in again and this time says my total is $33 and shows me a sign with suggested gratuity. I'm like I don't care about your sign. Do the math!!! At this point I had already swiped my card and was annoyed so I left. After sitting in my car for a few minutes I went back in because I just couldn't let it go. I said I was charged $18 for tip and that is not 15% I want it to be corrected. I was told the manager wouldn't be in for another 15 mins and the person who was now helping me didn't know how to issue a refund. I left and went to Starbucks came back 25 mins later. The manager issued the refund of the full amount back to my card remotely as they were still not at the store. Now the girl was trying to ring it again to charge me the $15 balance and my 15% gratuity. She was on the phone with management who appeared to be unable to walk her through what to do over the phone. After standing there for about 10 mins she just said I have your info we will call you if we need any information. Yikes! I'm not saying don't go there. But I am saying double check that you're being charged the right amount for services and be clear on how you want your massage to go. I was disappointed but I was respectful and I felt like the moment I challenged Aniya she just shut down and I didn't like that. She couldn't care less about fixing her mistake. Not sure how you can be in the front handling transactions and not know basic math. The other employee did her best to try to rectify the situation but it was all annoying and unnecessary. For what it's worth I recommended the place to my cousin a few months ago before I even went and she reported having a great experience. Perhaps booking your appt at night time may work better than dealing with day time staff. The facilities are clean and there is plenty of parking. The establishment is located in a shopping center.

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    1 month ago

    Lots of appointment availability, professional staff, and great technicians, it's easy to pay for your services too.

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    1 year ago

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    2 years ago

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    11 months ago

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    3 years ago

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    3 years ago

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    5 years ago

    Great place in the staff is amazing. Clean and following the new rules set out why the states.

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    7 years ago

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    7 years ago

    Plenty of better spas that don't wreak of tackiness and provide better and more local oriented service. It's a chain spa and it shows.

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    Eric J.

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    Ask the Community - MassageLuXe

    Review Highlights - MassageLuXe

    I go to Luxe for hair cuts and massages and I am never disappointed.

    Mentioned in 5 reviews

    Read more highlights

    Face Forward Skin Care Center

    Face Forward Skin Care Center

    5.0(10 reviews)
    2.8 mi

    I have lived in Pennsylvania for 11 years and FINALLY have found someone who is better than my girl…read morein Manhattan. Morgan is amazing, skilled, and talented. I am 50 and have spent my life in the Sun. I have texture issues, Sun damage, and a botched scar on my face from skin cancer. I initially went on for Botox. Morgan recommended a skin care regimen. In one month, my skin was smooth and texture was incredible! Dermatologists could not achieve this for me. I went in for extractions and hyfrecation. The two disgusting bumps on my face... gone in less than a week. Today I went and she worked her magic. I got voluma to fill and lift. Miracle worker! She filled my scar and I almost teared up with how much less noticeable it was. So natural!! Smokers lines, filled. An hour later (yes, I'm still staring at myself in the mirror), I cannot believe how amazing I look. Morgan has in two months deleted 10 years off my face. I have not gotten fillers as I do not trust most people's skills in 10 years. She has never pushed a procedure on me, and believe when I say, my face was a mess! Staff is wonderful and office is immaculate. I found my girl and my place. I wish I could give a hundred stars!!! Love you Morgan!

    After going around a few med spas I find this one to be the best. I book with Sam and each time I…read moregot a facial I get a tiny massage. It's truly a relaxing experience. Prices are fair and they won't bully you into buying random products or other services. I will keep coming back as my skin and brows always look great!

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    Face Forward Skin Care Center
    Face Forward Skin Care Center
    Face Forward Skin Care Center - Opening in Lancaster, January 2020

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    Opening in Lancaster, January 2020

    MassageLuXe - massage - Updated May 2026

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