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CK Spa

4.0 (4 reviews)
InexpensiveMassage
Closed • 10:00 am - 10:00 pm

Services - CK Spa

Massage

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Serenity Spa and Salon At Heritage Hills

Serenity Spa and Salon At Heritage Hills

(10 reviews)

$$$

Got a fabulous couples massage. The atmosphere was so soothing and relaxing . I had Adam and my…read morehusband had Beth. They were great!!!! A fabulous treat during a stressful time of the year. A massage is always a good idea!!!

Nothing like being taken advantage of as a pregnant client. I have never left a massage angry until…read moretoday. Back story: I was 7 min late to my appointment because of the cluster of the Mount Rose Ave exit. I drove an hour to this spa to get a prenatal massage at the recommendation of a friend who had just had one. I specifically came here because they were the only spa that said they would do a belly-lying prenatal massage with a special pillow. Once I arrived, the receptionist said that I wouldn't be able to have the full hour massage because there was an appointment after mine. I agreed and said that is totally fine, I completely understand. She also said that I wouldn't be charged the full price for the massage because of this. Once the massage therapist escorted me to the room, she stated the massage would be about 30 minutes. I again stated that was fine and I completely understand and she can do what she needs to stay on time. Upon my interview prior to the massage, she stated that I would be in a side lying position. This was a huge disappointment since I specifically came to this spa to NOT do that position. I went along with it since I was already there. She also stated it wasn't going to be like a regular massage. She was right. Again, disappointed that it was basically like rubbing oil on my body. Upon checking out, the receptionist goes to ring me up, and asked me how long it was. I stated 30 minutes because that's what the massage therapist told me it was going to be. There was no 30 minute massage option for check out. She goes to ask the massage therapist who then tells her it's 45 minutes and that counts for the full time. When the receptionist stated this, I said that didn't seem right (my phone timer said 33 minutes when I stopped it to change. Yes I time people because I don't trust them for this exact reason) so she called her manage. She told her manager that I was massaged for 45 minutes. I was not. And they told me that I had to pay the full price. So not only did they charge me full price for a 30 min massage, I didn't even get the massage I wanted. How manipulative to tell a customer one thing, and then change that at the last minute. I left a tip for 30 minutes of work, specifically for this reason. Will not be returning since they told me over the phone when I booked the appointment that they could accommodate a belly lying prenatal massage, and because of their manipulative charging of prices after a partially rendered service.

CK Spa - massage - Updated May 2026

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