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    Massage One Wellness

    3.9 (218 reviews)
    Open • 10:00 am - 9:00 pm

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    You can now request an appointment from this business directly from Yelp

    Services - Massage One Wellness

    Aromatherapy massage

    Deep tissue massage

    Foot massage

    Massage One Wellness Photos

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    Recommended Reviews - Massage One Wellness

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    The response from a 26% tip
    Aaron B.

    This was was the worst experience I've ever had with a massage. I gave the manager 2 weeks to try to reach out and try to change my mind about this place but he apparently refuses to return my calls. I really didn't want to write this review but I don't know what else to do. The massage was performed by a woman named Katherine. She is not a licensed massage therapist and it was obvious that she was not trained or experienced with giving a massage. It was not therapeutic or relaxing in any way. When she said the time was up and left the room, it had only been 50 minutes. Not 60 minutes which is what I paid for. I still tipped the lady 26%. ($15 on a $59 massage). She responded to my tip on Venmo with "(sad face emoji)". I then asked her, "25% is not enough?" She replied "No (crying emoji)" (I posted a screenshot of this with the review) My neck hurt really bad for the next two days. I could barely turn my head or tilt back to drink water. I went back the next day to let the manager know what had happened and how awful my experience was. The manager was not there so I left the screenshot and a message for the manager. I didn't get any reply from this business after 3 days so I called again and left another message for the manager. 3 days after that I still hadn't received any response. It has now been 2 weeks and I've called 5 times. I was told by the employee who answered the phone that he received my messages but he didn't want to talk to me because he already reprimanded Katherine and that is all he was going to do. Don't waste your money on a horrible massage and horrible customer service from this place.

    Rude receptionist who said yes then laughed when I asked her if she was the one who hung up on me.

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    5 months ago

    Yes and I would definitely recommend Aris. I always get the package deal and it is worth it. The staff are friendly and super helpful.

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    Photo of Mr S.
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    7 months ago

    Easy to book, open relatively late. Have tried two masseuses and they were both strong and skilled. Thai. My knots didn't stand a chance.

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    1 year ago

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    1 year ago

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    7 months ago

    JANE IS FANTASTIC!!! Been coming to her for years and she has really helped me:) Highly recommend!!

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    1 year ago

    Dom is the best masseuse! The location is clean, the staff is friendly, making appointments are quick and simple.​

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    Business owner information

    Photo of Gen L.

    Gen L.

    Thank you so much for your support! Please come back.

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    Page 1 of 6

    Ask the Community - Massage One Wellness

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    Review Highlights - Massage One Wellness

    “I have been going to Katherine at lease two times per month to keep my body running in tip top shape.”

    Mentioned in 15 reviews

    Read more highlights

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    BAO Foot Spa

    BAO Foot Spa

    4.2(378 reviews)
    2.1 mi
    •$$

    My body was aching from all the driving I've been doing lately, so I trekked to Bao Foot Spa for a…read moremuch needed whole body massage. My masseuse's name was Jackson and he was phenomenal! Highly recommend this establishment. Plenty of parking in a private lot out back.

    Update to owner's response: Your explanation doesn't fix the issue, it just confirms your booking…read moresystem is disorganized. And judging by previous reviews, even customers who called ahead still didn't get the therapist they requested. At that point, the problem isn't "communication," it's management. Does it really cost that much to fix a broken booking system? Also, if Trung (who appeared old enough to be retired) is being assigned physically demanding reflexology sessions because it's cheaper or more convenient for the business, that's not a great look either. If this is an ongoing issue, it honestly makes booking here feel unreliable no matter how good your therapists are. ------------------------- Previous review: Why have an online booking system that lets clients choose a provider if the assigned therapist isn't actually guaranteed? I specifically booked a one-hour foot reflexology session with Jackson, but was assigned to Trung instead upon arrival. Trung was kind, but he appeared much older and didn't have the strength I was expecting for a reflexology session, so the experience wasn't what I booked for. I still tipped because I felt bad that he was working at his age. When I brought up the provider mismatch to the receptionist afterward, I was told that even if a specific name is assigned during online booking, the actual therapist is not guaranteed. That policy should really be made clear upfront before customers book.

    Photos
    BAO Foot Spa
    BAO Foot Spa
    BAO Foot Spa - I like to wear loose fitting clothes and a soothing fountain is heard along with relaxing music to escape from a hectic day!

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    I like to wear loose fitting clothes and a soothing fountain is heard along with relaxing music to escape from a hectic day!

    Massage Garden

    Massage Garden

    3.9(92 reviews)
    0.3 mi
    •$

    This is a wonderful place to get a original Thai massage, clean, professional and really, really…read moregood. I'm relaxed ready for another one, Please call get a fantastic massage , Great people, friendly

    PROSTITUTION & UNPROFESSIONAL OWNER SWUNG AT ME…read more My first visit should have been my last. I paid cash for a 60-minute massage, and the masseuse kept touching and jiggling my butt and making comments about it. I came in for lower back pain and clearly told her to focus there. At the time, I brushed it off as harmless appreciation, but it clearly wasn't appropriate. I came back on 3/13 for a 90-minute massage and asked the masseuse for hot stones, same as my first massage. She left the room and never came back. I was left sitting there so long that I fell asleep. To my surprise, I was abruptly woken up by multiple staff members yelling at me because they were locking up, mocking me as I'm getting dressed, after they had forgotten about me. Completely unacceptable. I addressed my confusion at checkout, and they apologized, said they forgot because they were rushing, and told me to come back and they would take care of me I returned 3/15 with my partner. The owner immediately grabbed my hand and apologized, which made it seem like they were trying to fix things. But toward the end of my partner's massage, the masseuse asked him if he wanted a sexual act. This was after they saw us walk in together and paired with my experience just two days ago. At that point, it was beyond disturbing. I was then told to come back on Wednesday, March 18 for a refund. I drove all the way back out to Santa Monica, only for the owner to refuse it. The situation escalated, and he became aggressive and tried to swing at me, which I have on video. I had to call the police, and there is now an active investigation. This place is chaotic, unprofessional, and honestly feels unsafe. I gave them multiple chances and every single time it got worse. Do yourself a favor and stay far away.

    Photos
    Massage Garden
    Massage Garden - Wood rack used to hold on to while they walk on back

    Wood rack used to hold on to while they walk on back

    Massage Garden - Private room

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    Private room

    Cha Spa

    Cha Spa

    3.8(488 reviews)
    2.6 mi
    •$$

    I rarely leave negative reviews, but my experience at Cha Spa was frustrating enough that I feel…read moreothers deserve a fair warning. It started before I even walked in. The phone number listed online wasn't working -- it doesn't even accept voicemail. When I finally found a number that connected, I was directed to a different location than expected. The person who took my call, "Diane," promised she would handle my appointment. She never showed up. When I arrived for my scheduled pedicure and foot massage, the only staff member present responded to my mention of an appointment by yelling at me to "call her!" -- visibly annoyed. Shortly after, she yelled again asking "inside or outside?!" with no explanation. As a first-time visitor, I had no idea what she meant, and no one offered to clarify. The disorganization didn't stop there. When I asked basic questions, staff couldn't answer them. At one point, employees were arguing with each other in front of me -- that is simply not normal or acceptable in a customer-facing business. Things got more uncomfortable at checkout. I presented my gift certificate, and the staff member called her manager and began yelling in Chinese over the phone. When I expressed discomfort, I was dismissively told "that's just how we speak." That is not a response a paying customer should ever receive. The one bright spot was Suzy, who performed my pedicure with genuine care and professionalism. She is the sole reason this isn't a zero-star review. A note to the owner: Please fix your contact information -- one of your listed phone numbers doesn't work or accept voicemail, and it creates a poor first impression before a customer even walks through the door. More importantly, please invest in training your staff to treat customers with basic respect and warmth. Yelling and arguing are not acceptable in front of guests. If internal conversations need to happen, take them to the back -- out of earshot. If owning a business in the U.S. has been your dream, please don't let customers become casualties of that journey. We should leave feeling relaxed and valued, not stressed and unwelcome. With some changes, this place has real potential -- but right now, the experience does not match that promise.

    I'd like to give this place ZERO STARS! I booked and paid for a 90 minute massage on class pass and…read moreshowed up to this site.. two women who say that they don't speak English, and that I do not have an appointment, even though their business took my money and booked the appointment through the app! They sat there on their phones for a half an hour while I asked to speak to a manager. This place should be shut down. It is absolutely outrageous that they are in business. DO NOT GO HERE. There are so many amazing options all along Montana that will happily give you great service and take your business.

    Photos
    Cha Spa
    Cha Spa
    Cha Spa

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    Massage One Wellness - massage - Updated October 2026

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