1. Brisa Massage

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    Santa Monica, CA

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    Brisa Massage

    5.0 (2 reviews)
    Open • 9:30 am - 9:30 pm

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    6 months ago

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    9 months ago

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    The Massage Place

    The Massage Place

    3.1(209 reviews)
    0.8 mi
    •$

    I called the day of and they were able to accommodate me that evening. I had a Swedish massage with…read moreMarsha and she was so nice and made sure I was comfortable/the pressure was right/ etc. The place is very clean and everything was very easy. It is an affordable massage and it was what I was looking for. You can hear if someone is talking in the other rooms, but there really wasn't much of that, I think just people checking out. Overall, I'm happy this place is in walking distance to me!

    I'm still trying to figure out when a tip stopped being a tip and became an entrance fee…read more I called Friday to book him a 90-minute massage with April, a therapist he had seen before. During the call, the representative told me that April had actually made a note regarding the tip that was left after his previous massage because apparently it was "insufficient." For context: the massage was $90 and we left a $30 tip -- more than 33%. Apparently, that still wasn't enough. I was told April wanted a $40-$50 tip. Did I think that was ridiculous? Absolutely. But against my better judgment, I said fine and went ahead and booked the 90-minute appointment for Saturday. Fast-forward to Saturday. I receive a call asking to change his 90-minute massage to 60 minutes AND move it to a completely different time. Then, unbelievably, the tip conversation comes up AGAIN. After all of that, I'm ultimately told that April actually just doesn't want to do the massage. Excuse me... what happened here? This is a customer who has been coming to your business for more than a decade. He paid the advertised price for his previous massage and left a 33% tip, yet somehow that resulted in a note being placed about him, a request for an even larger $40-$50 gratuity, and then ultimately a refusal to provide the appointment we had already scheduled. If a massage therapist requires a $40-$50 minimum gratuity in order to accept a client, then perhaps that amount needs to be included in the price of the service. At that point, it's no longer a tip -- it's a fee. And making a note about a longtime customer because a $30 tip on a $90 service wasn't enough? That's certainly a new level of customer service. After more than 10 years of patronage, this was an incredibly disappointing and frankly bizarre way to treat a loyal customer. The massage may be $90, but apparently keeping your appointment requires winning the gratuity approval process first. Needless to say, after this experience, The Massage Place has lost a customer of more than 10 years.

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    The Massage Place

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    The Raven Spa - September 2026 | Inside Decor | Birthday Month | Spa Evening | Bath/Soak | Full Body Scrub | Massage |

    The Raven Spa

    4.3(453 reviews)
    2.3 mi
    •$$

    Raven Spa is one of those places that actually gets it right. Clean, calm, and well run without…read moretrying too hard to feel fancy. The moment you walk in, everything slows down. Lighting is low, the space is quiet, and you're not dealing with chaos or rushed energy. The staff knows what they're doing. No awkward guessing, no wasted time. The massage was consistent, strong where it needed to be, and relaxing without feeling lazy. You can tell they've done this thousands of times. What stands out most is the atmosphere. It feels private and intentional, not like a crowded spa trying to push people through. You're able to actually relax instead of feeling like you're on a timer. If you want a place that delivers exactly what you expect without gimmicks, Raven Spa is solid.

    They sold Groupons and they're closed. I got a refund and that's called a scam. SMH…read more..... Response to this response. Lady I care about MY experience which was I bought a Groupon and when I called to make an appointment your number wasn't in service, I had to call the hotel to find out you left. Is that professional? The answer is no and the correct answer is an apology not some drivel about the community, have a day.

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    The Raven Spa - March 20, 2026 | Friday | Inside | Introduced Neighbor to my favorite spa | Girls Spa Day!! |

    March 20, 2026 | Friday | Inside | Introduced Neighbor to my favorite spa | Girls Spa Day!! |

    The Raven Spa - September 2026 | Inside Decor | Birthday Month | Spa Evening | Bath/Soak | Full Body Scrub | Massage |

    September 2026 | Inside Decor | Birthday Month | Spa Evening | Bath/Soak | Full Body Scrub | Massage |

    The Raven Spa - September 25, 2025 | Returned today; 4 days later, which included part of the spa service that was now available!!

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    September 25, 2025 | Returned today; 4 days later, which included part of the spa service that was now available!!

    Brisa Massage - massage - Updated October 2026

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