I would never recommend this place to anyone. They try to take your credit card information before you even get there to "hold" the reservation. The receptionist has bro personality, I went to book a 11:45am online but didn't want to leave my card number. So I told her I'd drive down. She said if it was booked before I got there I'd loose my chance. I was ok with that. When I pulled into the parking lot she called me and said they couldn't do it. That it was booked. I had a gift card that was never used, she checked the balance and said it had $35. A massage is $140 if you're a non member. It's only $80 if you commit to their shitty plan. Avoid this place and their terrible customer service. read more

Not sure why the stars are quite low but I had a good experience here. My masseuse was Sally and she was very professional, curteous, and always asked if the strength/intensity level was okay, would not move the sheets until she informed me and was able to tackle all my pain points I requested relief in. She was very kind, respectful, and even brought me water at the end. Cashier was professional too and had my appointment on time and explained everything clearly to me. read more

Massage Envy - Massage Near Me - Oxnard, California

Waste of money! And a scam! I came here because I had a birthday gift card that I hadn't used and figured it's let me use it. I can see why there islower rating. It tells you 60 minutes, but it's technically 50 minutes since the first five minutes and the last five minutes is technically you're changing which is very expensive. It's $140 for 50 minute massage and it wasn't even that great. I got there few minutes late and by then they do paperwork, wasting your time. It pretty much was 40 minutes. My feet were barely touched! Other massage places that I have been to were more professional I would say. I won't return. read more

This review is for Mina who I've been getting monthly massages from for the past 8+ months. Mina uses firm pressure to really get the knots and kinks out of my neck and back. She's always punctual and I look forward to seeing her every month. I leave feeling relaxed and refreshed every time. Also, I've heard lots of negative things about ME management in general (not at this location specifically) but so far I haven't had any real issues. Sometimes the tip payment doesn't work but that's about it. read more

They will trick you into subscribing to their membership and then wont cancel it when you request a cancellation. Whether you can afford it or not, they will keep charging you. The front staff has no empathy nor compassion when you speak to them. Just a money scam, feeding your their well rehearsed scripts. read more

I hate leaving bad reviews, I'm the type of person who would rather let things go, but I gave Massage Envy way too many chances. The first time I went, I loved the experience and I signed up for their membership. After a few months, when I checked in they told it was my last appointment before my membership expired, so I no longer went. Four months later, come to find out, they're still charging me. So I requested to end my membership and use the credits I had left. I was told a manager would contact me to send me over the cancellation form. I waited for a month and no one contacted me. At my next appointment, I requested the same thing: to cancel my membership. This time, the front desk assistant emailed it to me right away and told me to complete it and send it back. They sent me a Word doc with somebody else's personal information. I completed it and sent it back. 10 days later, I emailed them back since I hadn't heard anything and asked for confirmation of my email and the termination date. Did not hear back. I decided to call and the person on the phone told me I had exactly a month to use all of my credits, so I booked up facials and massages throughout the month. Two days later, I went to my appointment and I was told I had exactly a week to use all of my credits. I worked with the front desk assistant to book all of my appointments before the "new" end date. After the following appointment, the same front office assistant said that day was the last day I could use my credits and I lost the appointments she scheduled the rest of the week. I would never recommend this place. read more

I was given a gift for a massage . I made an appt at 10:45 , I got there 5 minutes late !! traffic on Valentine's Day ! I had gotten a 1 hour deep tissue for $140 . It was ok he did a good job but I wasnt completely satisfied , there's no hot rocks or hot towels to wipe all the oil off ! also what I didn't like was he didn't use the entire hour that was paid for he had stopped at 11:30 when I got dressed and walked out it was about 11:38 .. I don't know if they were punishing me for being 5 minutes late or they scheduled too many people and just wanted to be done with me quickly! Anyways , the front desk also wasn't too pleasant . I know they're busy , but it doesn't take a lot of work just to SMILE , and be welcoming . This was my first time here , and definitely my last . read more

Massage Envy - Massage Near Me - Oxnard, California

This place has always treated me awesome. Seems like most bad reviews here are people being mad because they were late to their appointment?? Anyways my go to's : Corretta is my go to for facials. VERY professional, clean, friendly, knowledgeable and just proud at her work. If you have questions about skincare, she will be there for you to help you get your skincare done correctly David is my go to for massages. Bro understands the assignment when i say "this is my job so this is where im hurting" and he gets to WORK on those knots that i sometimes didnt even know i had them. I also have poor blood circulation and every massage helps me gets the blood back to my muscles. Pretty sure ive fallen asleep a few times I recommend getting the membership tbh. Non member prices are pricey but if you do the membership, its quite the irresistible offer read more

Will is incredible! I've been getting massages at Massage Envy in different locations for years, and his are truly one of the best I've ever experienced. He uses great deep pressure, is super professional, and always starts and ends right on time. You can tell that he's in tune with what the body needs and where to focus. I always leave feeling relaxed, balanced, and like my muscles finally got the work they needed. Highly recommend! read more

A lot. I wish that this place could improve. It has a lot of potential. The girls at the front desk are very friendly.

David gives the best massage! I went in for a massage about a month ago and David addressed all of my needs and made sure that we worked on those specific areas. He is VERY professional and makes for a very relaxing environment. I would highly recommend him to everyone! read more

Double standard. Buyer beware. They refused to give massage and refused to give any refund or reschedule. My wife was late to her massage (missing about half of the appointment). When she called to let them know, they reluctantly admitted that the massage therapist already went home and that my wife could not come in for the remaining amount of time on her massage. My wife was told that she would have to pay full price, and at the same time they refused for her to use the remaining time that she purchased, even though she was willing to come in immediately or reschedule her remaining amount of time that she had purchased. I respect their policy that we pay for the appointment even if we miss it, and I want to pay the massage therapist for their time. However there's a double standard when they refused to let my wife come in for any amount of her paid massage time (or even reschedule the remaining time for a future date) They are now claiming that my wife would have arrived too late for any massage at all when factoring in the amount of time to dress and undress (which is convenient because that would allow them to charge her full price according to their policy). That however is simply inaccurate. She would have arrived in time for a partial massage even including the 10 minutes for dressing and undressing time. I purchased my wife's massage as a Christmas gift since she really likes things like this. What a joke. Not a respectable business. read more

I have been a customer of this Massage Envy for quite some time I have seem many of the changes It's difficult to find a masseuse who can accommodate your needs I found Kimberley she is Awesome She is very professional and personable and finds all your stressful spots before you even tell her She is great at what she does , she truly makes you feel comfortable and much better after your session is done If your looking for a new massage therapist try Kimberly read more

I've been going to Massage envy for about 7 years now. when I first moved here I'd book facials with whoever was available and was always happy with them, however once I found Janna C. I've been a loyal client ever since. She's just the best. She's very knowledgeable about skin care and goes above and beyond what other estheticians have done in the past. I always leave feeling relaxed and refreshed. read more

Overpriced. Not satisfying, Sadly the other locations in Ventura closed and I had a gift card I had not used. Would not recommend.

I made an appointment on line and showed up to find they didn't have my reservation (I had my email) . The girl at the counter told me William may be able to do the massage, but he went to get food. But he had availability for 1 1/2 hour massage. I waited and when he returned he refused to do the massage. The girl at the desk was apologetic and looked a bit stunned that he said no. Maybe he's a gay phobic person or just unprofessional. None the less, they deserve the ratings they got on here. read more

Book with Carley R! I came in due to a sore neck/shoulder and some tennis elbow pain. Carley asked if there was anything specific I wanted to work on and I told her what had been hurting. She was AMAZING - worked on a knot in my shoulder blade area and also my arm/elbow. I've never left a massage appointment feeling like the problem areas were targeted and worked on until I saw Carley. She even took an extra few minutes to show me a few stretches that will help my elbow! Thank you Carley! read more

If you need a good facial, you have to go and see Janna here at the Oxnard location!! I have gotten lots of facial in my past and hers are the only ones I can actually see good results from. She is very knowledgeable, and has the best bed side manner. The high frequency treatment is amazing and can really help clear up your skin. I worked for a dermatologist for over 10 years, and know and appreciate a lot about skin care, and I can definitely recommend Janna and her services! You need her in your life. I recommend her to everyone. read more

The service is great and smooth. If you don't like to be surprised with the price after the service is performed ask for it up front i had a gift card so i was like whatever about it! I asked for the light press massage they got me in same day and my back never felt better she alleviated the tension in my back and shoulders will definitely return for another massage. They have consent forms of areas that you are ok to be touched which is a plus because some people dont like their toes touched ! read more

They do not notify you of how much they will charge for a service until it's been completed. I had a massage transferred to me that had been paid for by a member. Prior to scheduling an appointment, I explicitly asked if I had a transferred service, which was confirmed. After my appointment, they told me my total was $75.00. This was a shock because no notice had been shared with me that the member who had paid for my service had ended their membership and that I would now be responsible for the charge. Upon sharing this experience with the member, she was outraged-- little did I know she actually spoke with a representative prior to cancelling who confirmed that it wouldn't affect what she had already transferred. It is the due diligence of the organization to accurately and promptly confirm people of charge changes. I don't recommend this place due to their poor management. The massages are clean, the room has a nice ambience, and is relaxing, until you have to deal with the staff and organization, and all the stress and frustration comes back. I won't be going back. read more

Today is Tuesday, August 8, 3023, and I was really looking forward to surprising my bf with a massage. Well I show up with my bf to the appointment and the receptionist tells me she can't find the appointment booked. She then tells me that it was cancelled. So I'm standing there looking like a Pendeja! She has no way of telling who or how it was cancelled. I wouldn't of gotten that upset if the receptionist would have been friendly and at least apologized on behalf of Massage Envy. Taking my bucks somewhere else. Massage Envy it would be nice to see friendly faces at the front desk. read more

Massage Envy - Appointment summary! - Massage Near Me - Oxnard, California

I had a facial and massage scheduled. The facial was with Lynae. She did a good job, but the following things went wrong: 1. The steam machine was not working and I felt jilted. I pay good money and expect everything to be working or reschedule! 2. I wanted to relax and she kept talking. 3. She recommended a cream for sale. I don't mind the recommendation, but for her to stand at the reception area to see if I bought it or not was unnerving. I don't like that kind of pressure. Next was my massage with Sally. She was 15 minutes late and I checked with the receptionist about her status. I was already checked in because of the prior facial yet no one came for me. I even saw the receptionist come get her and only then did she show up. I told her that I felt she forgot about me and instead of apologizing, all she said was that she had to prep the room. I feel she was either lazy to prep the room ahead of time OR she was over booked which is unacceptable. When my massage was over, I looked at the clock and she finished 10 minutes early! Again, I felt jilted. Finally, when it was time to checkout, the receptionist couldn't figure out my payment status AND wanted to charge me an additional $50! This even though I showed her my bank info with proof of payment. She told me that she needed to text her supervisor. What? A brand new employee and no one present to help her that she has to text for help? Unfortunately I had to leave due to another appointment and I couldn't wait until she got help by text! Can you please respond? All of this unacceptable! read more

I am very disappointed with the service that I received from this location. I scheduled a massage online, and got a phone call that it was being cancelled. No solution was offered, the person I spoke to didn't even sound apologetic. I find this to be unacceptable since I had been contemplating scheduling for a day or two and then finally confirmed online. The reason I received was that the system made an error. I understand things like this happen, but there is no reason why the representative should have a "tough luck" attitude. read more

I don't recommend for there prices at all. The place is really clean, everyone's nice but it just wasn't a great experience. In the room the music wasn't very good and cut out consistently. Not only that but they don't do any sort of heat or towels to loosen up ur muscles before a massage. That along with how bright the room was it wasn't my best massage experience. I did have a good massage but it wasn't a relaxing experience and felt rushed after she was done with my shoulders. Lastly I just felt like for $70 they could have done more. read more

I have an amazing massage therapist, Donna. She always finds my tense spots and works them. I feel very fortunate to have found someone so educated on the human body and where to apply the right amount of pressure to relieve the stress. I always walk away feeling so much better and relaxed read more

I've been a member for almost 4 years and recently I thought I was going to cancel my membership because a) I wasn't going as frequently as I wanted (due to a busy schedule) & b) I wasn't really happy with my last 2 massages. My massage that I received last night completely changed my mind. I knew that my back was starting to feel extremely tight since going back to school since I was in my feet a lot and moving heavy patients much bigger than me. I then decided to schedule a last minute massage on a Friday night with whomever provided deep tissue and strong pressure. I was scheduled with Cristobal, and I'm extremely happy and satisfied with his work! There were at least 6 times during my massage where I thought I was going to die from the pain from him working out the many knots I had from my tight back...but After breathing through it all, I felt ahhhmazing after my session. He had just the right amount of pressure and it really felt like a massage versus just a light rub. Before starting our session, I explained to him my expectation my our session and my expectation was completely met. If you're like me, someone who expects to feel relaxed and rejuvenated after a massage plus feel a difference, Cristo is definitely who you should schedule with. My hubby and I went to Thailand for our honeymoon and had the BEST massages there, Thai massages are theeeee best! I would have to say that my session last night was pretty close to the services I received in Thai- (that's a big statement in my opinion) read more

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BUYER BE WARE LIES ABOUT PROMOS!!! i went to the store for the BOGO holiday promotion. That's buy 1 get 1 free according to the webpage. I asked for two as Christmas gifts for me and one for my husband. The woman said that will be $240!!!!! I asked what the price for an hour was and she stated it was $70 that means buying 2 and getting 2 free would be $140. I asked how can buy one get get free cost $120? That's buy one get one for $20 off! This is flat out lying deceitful business practices. She kept trying to convince me that was the deal that it was $20 off the second massage. I SHOULD'VE ASKED FOR A MANGER BUT I just walked out! I'm going back and demanding a manager. read more

Massage Envy - This is the promotion buy one 60 minute session get 1 free!!!!! - Massage Near Me - Oxnard, California

I have been a member for close to two years. I love going to Mina and use to go to Rene I believe, they're great. While pregnant I did have to go to someone who did prenatal massage and that was Candice and it was horrible, I stopped going and had to drive to Camarillo. She wore gloves, sat on a chair the whole time and literally caressed my back. My 6 year old Govea better massages. At the time I also made management aware but nothing was said or done. My sister also complained about her since her gloves irritated her skin but no refund or credits were ever given back. I tried cancelling and they needed me to go in to sign something and then using my credits would be difficult so I decided to keep it. I am glad I found Mina and that the ladies in the front are polite. read more

The thought of getting a massage used to make me a little uncomfortable, but my wife recently bought me a Massage Envy Groupon for my birthday. So, I felt compelled to give it a try. Also, my doctor took me aside during my last annual physical and told me that I need to start taking better care of myself. She's right. I used to think that I was physically and emotionally balanced because I have high blood pressure and low self esteem, but I realize now that was wrong-headed. It's time to make a healthy change. My family does not age well, but we're tough. For example, my Great Grandma Lucille suffered from a rare form of arthritis that caused all of her joints to temporarily lock up without warning. But she was a survivor. Whenever she 'locked up' in the winter months, Grandma Lucille would slip her hands and feet into rubber galoshes and execute a rapid series of cartwheels to get to the local grocery store. The store was located at the bottom of a very steep hill, however, so Grandpa would occasionally have to pick her up in the next county when she overshot the parking lot. Sometimes the grocer would forget to zip up her backpack for the trip home, and she would unknowingly lose whatever she'd purchased. As a result, Grandma Lucille would have to make due with the grocery items that somehow remained in her pockets or tied around her wrists. I'm certain that was the genesis of her surprisingly delicious "Fresh Pasta and Twizzler Soup" recipe. She was asked to stop cartwheeling around her town in the summer months, because her turquoise and silver jewelry sparked a series of small brush fires. It broke her heart, but not her spirit. I planned on trying a short Shiatsu massage when I called the friendly receptionist at Massage Envy, because a 90-minute massage struck me as way too long. I had relationships in high school that didn't last 90 minutes. My fears were unfounded, however. The staff at Massage Envy was very professional, and suggested the Total Body Stretch Therapy for me. It was great, and I feel fantastic. Thank you, Massage Envy!! read more

I have been a Massage Envy customer for many years and have always been very happy. I recently began using the Oxnard site. I have had 2- One hour massages scheduled. One was cut by 7 minutes of massage time. The other was cut by 12 Minutes of massage time. I will not give names, as I feel that both therapists were well skilled, pleasant and gave their best effort to give a good massage. However, I am disappointed that my time was cut short. I am begin scheduling at a different neighboring location from now on. read more

I've been a customer for quite a long time. I ask the management to please have a talk with the massage therapists on our behalf. Please remind them all that most of us (for sure myself) come to a massage to relax. Lately, I've had a couple therapists who talk constantly. They must get bored being in a dark quiet room all day, but I don't want to chit chat. One person is so oblivious that even when I drop hints like saying "I'm tired, I'm going to relax and shut my eyes" they keep yapping. It's ok if you have a little exchange like how are you? you doing ok? But when they start telling all of their life woes during my massage it's ridiculous. I even went as far as turning up the music when I was getting undressed to try and tune out. Half way through my massage, the therapist was telling another story and got irritated that the music was too loud like she wanted to be sure the music didn't interrupt her talking. Give me a break. Please have a meeting and tell them to stop chatting. I think a good rule of thumb would be unless the client talks to you, don't bring up idle conversation. God forbid if I actually asked the therapist.. How is your day? I'd get a ten minute tutorial on all their life tragedies. I'm paying to relax and forget the trouble and pain we all have, not listen to it for an hour. Aside from that, the front staff here is very nice and good at what they do. I love the reminder texts that I get when I have an appointment. It's a very good system. Thank you for your ear. Kind regards. read more

DO NOT SIGN UP FOR THEIR MONTHLY MASSAGE SUBSCRIPTION PROGRAM.!!! This co. does not keep enough people on staff to allow the average person with a busy schedule to book appointments at times that work for all. I spent 6 months compromising my schedule to get massage late mornings or early afternoons... Unless you book 3-4 weeks in advance it is impossible to get a massage after work. They DO NOT ACCOMMODATE ANY problems with scheduling, if you have an injury, COVID, illness, or are unable to get in there every 30days they keep charging you and you cannot "pause" the monthly payments so you can catch up with all your banked session payments. You have to cancel. When you cancel you have 60 days to use up all your payments for sessions .. This is impossible unless you have a wide open schedule that works with their extremely limited appointment availability or can book literally 4 weeks in advance .. I had an injury, COVID, then a crazy work schedule, combined with their limited appointments prevented me from getting in to use my banked $375 worth of monthly payments... MULTIPLE attempt to address this problem IN PERSON and get some accomodations was denied. The manager is completely worthless, did not even respond to 2 different personal visits and messages left to call me please to discuss these issues. Another visit with the manager mid morning FINALLY,....got me no where and another message to their regional manager who was supposed to get back to me asap never happened DO NOT USE THIS COMPANY FOR MASSAGE SERVICES.... FIND A LOCAL Independent MASSEUSE AND SUPPORT THEM INSTEAD Or... You can get MUCH BETTER massage at less than half the price at A2Z massage schools. There is one in thousand oaks, they are awesome. Very accommodating no shitty sound system glitching every 10 seconds as you try to relax and get therapy. read more

Worst customer service ever bad experience if you signed up for a six-month membership they keep charging your card without your authorization. People at front desk are rude. Trying to charge me more for my last massage and then what I owed charge my card without letting me know. Never going back but Christina there is amazing. Only thing good there. read more

It is rare for me to write a review for any business, but I have been a member of massage envy for years. I was so excited that Massage Envy is back in business and my favorite massage therapist is still there after being closed due to the pandemic. What I'm disappointed is the lady that was helping me (via phone) was rude and had little patience. It is difficult to book an appointment when I didn't know what my therapist schedule is. After I started to notice her frustration with me, I finally asked her... "Tell me her schedule." It sad that this particular location doesn't have the best rating and now I can understand why, they really need to work on their customer service. read more

I booked my husband to get an hour massage here as a birthday gift. I called to make an appointment and to make sure he gets what he wants which is "deep" "firm" massage (working in construction). The masseuse was very gentle even when he kept telling her to that she can be firm but still she kept being gentle. We will not be going back to this place. And this was the worst place he's been out of many. And by the way, I wrote an email to the corporate and no response. Oh well. read more

This was the worst massage I have ever received unfortunately. When I called to make my appointment, I clearly requested a deep tissue massage, but that is not what I got. Kimberly was my "massage therapist" and before we began I made sure to let her know that I requested a deep tissue massage and that she can use lots of pressure on my back, yet I received no pressure whatsoever and was very disappointed. Not only was the massage horrible, but it was $125!!!! The last time I was here it was $70 (still overpriced) but at least my last experience was better. I still tipped well, but my wife and I will never return here again. read more

I had such a great experience today! My girlfriend gifted me a free massage months ago and I was able to call yesterday, confirm the credit, and book an appointment for next day (today). When I went in the reception was welcoming. I signed a quick consent on a tablet and then I was sitting in the tranquility room waiting for my masseur. Kimberly was amazing! Great pressure and technique. She hit my problem areas while also still completing a full body massage, even with warm towels! I left feeling amazing and relaxed. Thank you!! :) read more

I strictly reserve with Renae only. She is the very best that they have! Highly recommend!

I had a bad experience here. I had booked a massage for my step mom for her birthday. So her and I went in for a massage. After my massage they told me about their membership program and I signed up for myself and scheduled the massage. When the day came they told me that I didn't have a massage scheduled. So I took the massage with someone else and I could not get the massage I wanted, but I took it anyway because I didn't want to lose my credit. Two days later I saw an unauthorized charge to my card for a hundred dollars. When I called the store they informed me that my step mother did not show up for her appointment the other day and my card was the card on file. When I explained to the girl in the front that she must have made a mistake when she scheduled my appointment which would explain why the other day when I came my appointment was not there. The girl was rude and did not want to accept that she had made a mistake when scheduling the appointment and made a snippy comment like I should have double checked! At the end of the conversation she said the manager would call me back to clear up this incident. No one ever called me back! I had to go through my bank to have the problem resolved. Change my debit card. Just a really bad experience, I never went back. I just think they should have at the very least been polite since when I called I spoke to the same girl that mixed up the appointment read more

this place certainly earns their low rating. I have been a ME client for over 15 years and have always been happy with my home location and the locations that i use when i travel. However, i will never go back to the Oxnard location. I had a massage scheduled and whatever you do make sure that you are not in the first room by the lobby. You can hear everything. I complained that i could not relax becasue of the noise and they basically told me that was the way it was. So I canceled my massage and was not charged. However the manager did not care. In fact she was pretty flippant. She is the reason that this place has such bad reviews. Attitude starts at the top. She clearly does not care about her reputation and the terrible reviews. The parent company should take notice and do something. read more