This Massage Envy location is excellent. When you first arrive, you are given a warm neck wrap for instant relaxation, which is a nice touch! The two West Hartford locations did not offer that additional service. I have had massages here by two different therapists and both were awesome. I left feeling very relaxed and my target areas were addressed. The receptionists are friendly and helpful. I highly recommend this location! read more

Went here recently with my mother, both of us had great massage and even signed up for the membership! We plan to go for massages together at least once a month going forward. Would definitely recommend. read more

They had my 16 yr old sign a contract by telling her any massage would be $59.99 after her gift card had a zero balance, didn't say she would be charged each month regardless of getting one or not! She just thought whenever she wanted she could make an appt. for that rate. After seeing charges on my credit card, I contacted them, and told them she's a MINOR and can not LEGALLY sign a contract and they could not LEGALLY have asked her to, they didn't care! To be continued.... they could have simply apologized and cancelled the membership. So stupid and dishonest and illegal. UPDATE: The Mgr I spoke with a couple of days later couldn't have been nicer, Immed apologized and said they would cancel the contract and credit my account for charges. I still think what they did was wrong to begin with and the first employees attitude and refusal was inappropriate, BUT it is now corrected with ease and a smile. read more

Massage envy in Canton Connecticut is Amazing!! The staff are very professional and so friendly. read more

I always enjoy my massages here. Kristen is my absolute favorite! So well appointed and professional.

What a terrific experience! My first time to ME was great! Everyone was very professional and friendly, and knowledgeable. I felt like the massage therapist really listened to me when it came to the level of pressure I wanted and the areas that I felt needed the most attention. Great value for the money and I left feeling so relaxed... I signed up for a membership that day- definitely worth checking out!!! read more

Every single massage has been WONDERFUL!!! The entire staff is very professional and helpful and the entire place is very welcoming. I highly recommend Suzanne for her deep tissue massages. Thank you for being there!!! read more

Massage Envy and Jessica have helped me manage the pain I experience in my upper body. Always friendly and accommodating, I would recommend Massage Envy to anyone who needs help " working out the kinks" or looking to relax. read more

Well, Massage Envy of Canton, you've left much to be desired. I feel like we are the couple that keeps trying to work things out, but I'm just tired of the drama. I took the plunge (a nearly $800 commitment) and enrolled as a member a few years ago, hoping for the best. My experience at first was decent, although it took awhile to find a massage therapist that really worked on my specific muscle pain. When I finally found one, she quit. Then, I was so grateful to link up with the best therapist I had there, by far. Her name was Claire, but she too, left. As I was coming to the end of my yearly membership I learned I was pregnant. Because of this, I wanted to hold off on any massage, since it isn't recommended in the first trimester. Massage Envy staff said it would be fine to put a hold on the membership because of this. A few months later I received notice from Massage Envy that I would need to use the hour I had left or I would lose it. I explained, again, that I was pregnant but they said I would need to "use it or lost it". I never ended up using it, because I was still in the first trimester. Several months later I received information about a class-action lawsuit settlement against Massage Envy for this type of business practice (i.e. not allowing rollover, and clients were losing sessions they had paid for). Naturally, I signed it and sent it back. While I was pregnant I received two gift cards to Massage Envy, which I ended up holding on to for over a year. I was hesitant to go back. Fast forward several more months, and I called to book my appointment and use my gift cards. I received a fantastic massage, so much so that my hope was renewed. Maybe Massage Envy had made some adjustments. Maybe, just maybe, they could win back my business. As I checked out, I knew the sales pitch would be coming. Of course, I get it, but it's a little annoying to deal with after a relaxing massage. Nevertheless, I was told that I would have all sorts of perks because I had previously been a member and by coming back I'd have several "freebies". And, I did. I apparently had credit on my account from the lawsuit, credit for being a "win back" and coupons for upgrades and enhancements. They made it really hard to say no. So, we "got back together" and I've been to about 4 or 5 sessions now, with the same therapist. I'll start by saying she is very sweet and I know she has top-notch massage therapy skills, because she's used them before on me. That said, the first session was phenomenal. Two of the sessions she talked to me the whole time (for 1.5 hour sessions). And, she was telling me about her personal life and problems she was having. Normally, I love conversation and I'm not one to cut someone off, but I would think that it would be protocol to not talk much past the first five minutes or so or about personal issues. This brings us to my massage last night. When I got there, the front desk staff asked me if I had gotten the voicemail and email that they sent (which I never actually got), because my therapist had "not shown up that day," but then she laughed it off and said that she "just showed up, though, so disregard the message". I then asked if I could pre-book my next appointment so I didn't have to do it after the massage. When I went to book with the same therapist she said she was "hesitant to do so" because this therapist "has been doing a disappearing act on them." This set the tone as awkward right off the bat. When I got to the massage room (correction: facial room, cluttered with equipment - definitely not a relaxing environment) it was freezing (and I noticed even through my coat). I mentioned it to the therapist and she said that "the room usually is really warm," so I thought it would improve throughout the session. I also described in detail where on my neck I was experiencing a lot of pain, since she had been great about working out knots and tension in specific places before. Well, the massage was one that was screaming "I am just going to get through this". It was pleasant, but the room remained freezing, my neck was barely worked on, and I left feeling extremely disappointed. When I was leaving, I made a point to tell the front desk staff that the room was freezing. The response was "Oh, well sorry about that. The thermostat is acting up. It's cold up here, too." Massage Envy of Canton, it's time you get your act together. Your turnover is high, your employees (therapists) have shared numerous times (during massage) how the work environment is poor, the service I have received is inconsistent and mediocre, and I'm convinced now that this is not the place for me. If there is a way to sever my membership once and for all, I would be grateful. Otherwise, I will hold my breath and not expect much in the next several months. read more

I have been to Michelle at Massage Envy for facials regularly for the last year. She does a terrific job. She has improved my skin and given me helpful recommendations for self care. She has recommended a couple of products, but has never been pushy about it. The hour it takes for the facial is very relaxing. She not only works on my face, but while letting a mask work on my skin, she gives me a lovely hand and neck massage. In addition to being very knowledgeable about her profession, Michelle is just a very nice person, with whom I enjoy conversation when I feel like talking. But she lets me relax without talking when I just want to enjoy being pampered. read more

Great place for a massage!! Front desk staff is very pleasant. They greet You at the counter with a pleasant smile and offer a warm neck wrap! They are very helpful in explaining available services. Waiting area has a relaxing ambiance. The massage therapists are knowledgeable and experienced and really know how to give a great massage! Your first massage is offered at a great discount, and a year-long membership is also a great deal. I have been to a few different massage centers, and this one is by far the best that I have been to. read more

Guys, if you are on the fence about getting a facial, do it! Very relaxing. Calmed my skin's irritation from shaving and made it look great. I will be back every month for one! read more

Ive been to many ME's in the area and the Canton staff are all great and helpful. Jade was top notch at getting me all set up and a complete Pro. If youre wondering who to reserve time with... its Kristen, shes an excellent therapist. You will be happy you stopped by to relieve your aches and pains and lose your stress. read more

Denise is the best! Professional and she knows her stuff! I would highly recommend her.

I swear I left a comment after my first appointment... But I'm more than happy to leave a comment after my second appointment! Lynn is absolutely fantastic. She knows just where my problem areas are and gets those out! I made an appointment with her after getting a 10 minute chair massage at the wine event in the plaza. THAT was good marketing! I joined the club after my first appointment... How could I not? My second appointment was even better than the first! read more

Best facials and massages. Meg works WONDERS with my skin- my face has never looked better! The membership is 100% worth it.

I absolutely LOVE this place! I've been a member for a while. Ann Marie has been extremely helpful not just in her skill but by also by providing me valuable information to help avoid hip pain. I deal with occasional migratory arthritic pain and it's so helpful to have a massage every month. The entire team is professional and friendly. I used to have an hour massage and decided it was well worth increasing to 90 minutes every time. I recommend Massage Envy all the time when I talk with friends! read more

Massage Envy in Canton has been a major disappointment - and I deeply regret having paid for a one year membership. The quality of the massages has been very poor and if you are lucky enough to get a therapist that knows what they are doing - chances are they won't be working there long. High turnover and poor quality massages are a bad combination. If you are looking for a massage - this is option is one to avoid. read more

Love it, convenient and friendly staff. Had a great massage will tell friends to go!

This for the ridiculous cluster#%k that is their organization! In April I was gifted a 2hr massage by a Massage Envy employee in CO. When I booked my appointment they said I could split it into 2 hours or 1 2hr massage. I opted to split it. 1st massage was reviewed below. Last Sunday I came in 2 use my second hour and had the WORST massage of my life. The woman massaged my bones not my muscles. Anyway "Lillian" at the front desk apologized and comped the session and rebooked me for today. When they called to confirm yesterday I explained my previous Sunday's ordeal and confirmed that my 1hr gift was there for me to use. The girl stated "it's right here in the system". Excellent. Today I had a massage with Lindsey (excellent, thank you Lindsey). Went to tip and was told the session would be $99.99. Excuse me? I explained that I was using my 1hr gift and they said "there is nothing in the system". I told her A. When I booked my first appointment Massage Envy told ME I what the gift was and how to use it and B. That last night the girl confirmed. I called the giftor who luckily had the receipt in front of her which states I was gifted two and who the cashier was. They called the Colorado location and everyone was like ..umm uh I don't see it". At this point how is this MY freakin problem? We have the giftor, the receipt and the cashier's name...(Also 5 days ago I had responded to an email from the owner explaining what had happened last Sunday and to confirm the gift and btw, she STILL hasn't responded). This is clearly an issue btwn the two massage envys. They call the owner who says to have the giftor call CO to push them the hour credit. So she calls and she speaks to (Bianca/Blanca?) Colorado who says "it's right here in the system" WTF!! Seriously.. You kept me for 30 minutes for something that shouldn't be my problem, for something that is right in front of you, you just don't know how to work your system? Are u kidding me? Horrible experience. read more

I've had three massages for far at this Massage Envy location and they have all been great. Nice facility and environment. If I was lucky, "Amy" would be my massage therapist for the rest of my life. Amazing experience all around and I just booked another. I highly recommend the Canton CT location. read more

This place is amazing! Great customer service and I get the best massages from Brittany! I like that they stay quiet in the hallways to keep the spa relaxation experience. You can also do facials here as well. I've been coming here for years. When I try other places, I'm always disappointed. read more

Went in with lower back pain and after the first 60 minute massage I was amazed at the improvement. Went back a week later with low level pain and I have been pain free since. Welcoming staff and clean & tranquil environment. Amy was great and I was so relieved of pain I decided to become a member. They do review the benefits of membership following your first visit but I didn't find the promotion to be aggressive. read more

Spa Envy in Canton is great! At first, I was hesitant about going to a chain spa, but my mom and sister-in-law were already members of the South Windsor location and they love it. I've been a member for almost a year and I've really enjoyed going to the Canton location. As much as I don't want to share my massage therapist's name (I want to make sure I get my requested monthly time slot with her :)), Kate is just fantastic! She's pleasant to chat with and she's great with her hands. Best deep tissue massage ever! Although this location is on the smaller scale, they do a great job and typically have good availability. Definitely give them a shot! The membership is worth it! read more

I have been going to Massage Envy in Canton for several years now and can highly recommend them. All of the massage therapists I have seen have been very professional and excellent. My favorite is Kristen. She is highly talented and I have seen a lot of massage therapists. From the moment I walk in the door I feel relaxed with the environment and service at the front desk. You won't be disappointed. read more

Great massage and wonderful comfortable atmosphere. Had no plans to join but I did and I cannot wait for my next massage. Shima was awesome. Loved her and she laughed at my jokes which made her the best in my book. My wife even signed up so now we will both be going for massage once a month-together. Fun is! read more

Moved here recently from VA Beach, glad to have found one in the immediate area. Service at front desk is great, they have been extremely helpful. Massages are great as well, which really what I am happy about. read more

Love this place, I've seen several different masseuses and they are wonderful. Good customer service as well!

My wife and I have been coming to this massage envy for almost a year. We both have worked with many different therapists and have found the overall experience to be excellent. My personal hat goes off to the massage therapist, Kristen. She really knows her stuff. I feel so relaxed and invigorated after my sessions with her. read more

Kristen, Deb and Michelle do great Swedish massages. Convenient location. Nice upgrades available, including aromatherapy.

I love Massage Envy in Canton sooo much and it is the highlight of my month when I have an appointment! The massages are excellent quality, the employees are extremely welcoming, it is a calm & soothing atmosphere, reasonably priced, very clean....I could go on forever. Trish at the front desk is such a sweetheart and is super helpful and warm. Denise gives a bomb regular or hot stone massage if you're interested but honestly I've never had a massage therapist there that I did not adore. I'm so grateful to Massage Envy in Canton-no need to keep searching because I found my oasis! read more

Love the crew at massage envy Canton. Best staff, best massages and facials. Top quality people great prices with membership.

The staff is very friendly. Location is clean and relaxing. Always a pleasure to go every month with my wife.

Clean and professional. Pricey unless you get a membership, but it's worth getting the membership of you want a massage or facial once a month. I've done both and have been very happy. read more

So relaxing! Great service. Been going for a while and I always feel great after. Clean rooms that are always warm and comfortable. I always look forward to my massage here. read more

Fabulous 1 hour massage....first time in a while. Worked out all my pinched nerves....and I left totally relaxed. Keep in mind that their 1 hour massage is actually only 50 min. I'm sure it's posted somewhere online, but they didn't tell me that on the phone. None the less, the massage was fabulous, the atmosphere relaxing and the employees friendly. I bought the year membership so I will DEFINITELY be back for more. read more

I have been a member for about a year. The staff is always friendly and helpful. The facility is clean and well kept. Numerous staff members have mentioned to me "the management here is great" when I chat with them about their background and how long they have worked there. Great to hear ! Highly recommend for both massages and facial treatments. read more

I was waiting for my car to be repaired so I just walked over to check out the place. The front desk gals were very friendly and pleasant. I was so impressed that I left with a membership and an appointment for the next day. Fast forward to the next day. Once again the front desk was great and made sure I was able to specify any special requirements for the massage. I informed them about the arthritis and the shoulder pains and the therapist was informed. Everything was great, the temperature of the room and table, the soft music, and most important the therapist and massage. Suzanne was great and very concerned about how the massage was progressing (pressure too hard?). We did have quiet times, but Suzanne was very friendly and willing to chat with me. Chatting can be difficult if you are a quiet person. It was an overall great experience for me. I like the convenience of scheduling, getting upgrades and facials, the drawings for upgrades. I think this could be a perfect match for me. I only gave it a 4 because I wasn't wild about the décor. After having a massage on the white sandy beaches of Bahama...you know what I mean. read more

The most amazing massages at a great price! This location recently renovated the inside and it was well worth it. Ask for Kristen - she does an amazing deep tissue massage and customizes it to fit your needs. The receptionists are super helpful and are not pushing products on you. Overall a great experience, highly recommend! read more

Loving my membership. Glowing face, new skin care regime! Discount Murad products that make you loklok great! Amy is great. She really cares about your comfort and checks in with you to make sure your goals are being met. Massage? Yes! Staff make sure you are connected with the masseuse to best meet your needs. Salon is clean. I feel pampered and welcome with each visit Go there now! read more