Kim is a consummate professional and perfectionist. I have been using Kim for my eyebrow waxing…read morefor more years than I can remember and no one can ever come close to her expertise and artistry. I never fail to get compliments on her work.

This is the only place I go for my face. Kim is amazing. She does it all. Facials, waxing, spray…read moretans, etc. I have terrible acne and Kim is the only person I have found who can fix my face. She helped me with a huge cystic acne breakout the day before my wedding! I trust Kim with my life. I don't know what I would do without her.

I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

I'm currently receiving services with L.J. and I'm very happy with my results. She is very gentle…read moreand knows what she's doing. I would definitely recommend Gentle Touch services to everyone!

Gentle Touch offers a welcoming and comfortable atmosphere. Licethy is professional and friendly…read moreand puts her clients needs first! Customer service is paramount and it shows in how Licethy treats her clients! Licethy is extremely knowledgeable about what she does and offers sound advice and guidance in every consultation. You will not be disappointed!

The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

Had a massage with Alicia and it was amazing. She listened to me and provided not only what I…read morewanted but what she could tell my muscles needed. Super talented therapist! I was greeted by a very outgoing gal at the desk and instantly felt comfortable. The spa itself was clean and relaxing....great balance of zen not being overshadowed by COVID restrictions. Also good value for the service. Will definitely go back again!

Love Erina and Her team they have always been extremely helpful and professional. I appreciate the…read moretime and dedication they have shared in service always. The feel of the spa is always welcoming.

I found The Freshhh Wax Bar + Spa just before Covid and had my first Brazilian sugaring experience…read more I had previously done facial waxing, but wasn't letting that painful, hot mess near my vulva! My whole experience as a total newbie was great and I have been back several times since she reopened with precautions. No more waxing for me. I just wish I had discovered sugaring years ago! Don't let the name throw you off- I was confused at first and thought it was a waxing place, but I'm so happy I read in more detail. Wonderful local, woman owned business to support.

Fantastic! My face is looking and feeling awesome. Thanks to Alex! Outstanding! You have me…read morehooked forever!

Ellen & Max and their team are the best. They are professionals who provide a trusted service,…read morein a very clean environment (no smell, no dust), and I won't go anywhere else.

After the state of CT being closed for the blizzard of 2026 yesterday, Ellen was able to fit me in…read morefirst thing this morning for my requested nail treatment. Ellen did a beautiful job as usual. The salon is relaxing with nice music and HGTV. Ellen & Max are local residents and run a clean salon with talented technicians. Why would you go anywhere else? They're the best!