I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

Was on vacation from California and needed a wax. There are a lot of 5 stars to this little gem…read more 1. Online appts 2. They are prompt and ready for your appt. 3. Clean place and neat rooms and areas 4. Waxer Bianca was excellent 5. They are quality reasonable priced salon. When back in town will defiantly come back and will recommend others. 5 stars.

Great service and quality employees! It's very clean, they have plenty of options to choose from…read more They are flexible with plenty of times to choose from to best fit your needs. Plus, the location is perfect for if you want to grab food afterwards.

I recently visited Parallel Skin Spa while I was visiting family in the area, and I can't recommend…read moreit enough! I immediately felt welcome and loved how cozy and inviting the spa was, and I could tell everything was thoughtfully curated from the products available for purchase to every decor detail. My service was excellent! I opted for the custom 60-minute facial to address specific goals for my skin. I left feeling radiant and glowing. Thank you so much Parallel for the glow up! Highly recommend.

This is a beautifully decorated skin spa in Massachusetts that provides in-comparable luxury!…read moreNicole offers full body waving for men and women along with relaxing facials. She does an amazing job with both! I highly recommend treating yourself at Parallel if you are in the area! https://www.schedulicity.com/scheduling/PSS8GJ

The esthetician I was seeing previously was moving out of town and I needed to find a new salon. I…read moredid a lot of reading on both Yelp and Google and decided on Lulu Wax & Skincare. The salon is in an old house in Glastonbury, upstairs, and I have not had any trouble finding parking. You can make and manage appointments through Vagaro, or over the phone. I've seen Mary a few times now and have been 100% pleased with the experience and the results. Definitely recommend.

I had my eyebrows waxed and tinted today this is my second time going to lulu's . Most times I…read morehave to go home and fix what the person did .. frustrating. I was so pleased with my first appointment. I kept my appointment today .i will continue to go back. She's really been the only person that actually listened to what I liked . Top of the line and fair price and such a sweet person.

Love the way Pat cuts my curly hair...every time. I have gone to her for many years, and wouldn't…read morethink of changing.

Great haircut! Sweet staff. Relaxing spot. Need to check it out! I liked the theme of saloon old…read moretimes, and they didn't hassle you to try and buy some hair products

I absolutely am so happy that I found this lovely place in Griswold! I moved to the area at the end…read moreof October and I was going to North Kingstown or Coventry for eyebrow threading and at this point it's so inconvenient. I made an appointment on Facebook. The owner Kristi is so nice, warm, welcoming and funny. She also does great eyebrows. You won't have to fear losing half a brow or making them too thin. I'm so happy I found her!

What a amazing experience. I booked my appointment on their app, very easy to do. It lists all the…read moreservices the offer and that you can add to your cart. When I arrived I had plenty of parking to choose from. Plenty of seating inside for waiting( which I didnt need to). I was greeted and shown where to go to get my brows done. She took her time and did a amazing job. Felt great from beginning to end. Thank you waxery