Completely overpriced, so-so cut, stylists were loud, rude and condescending when I questioned the cost.
I used a Groupon and somehow I ended up paying $10 more for the same services I received my previous visit. (Also, one of the stylists got pretty nasty and smug when I mentioned the fact I had been there before. My maiden name in the system so they didn't catch it. Apparently, the Groupon's fine print states that established clients can't use it. However, I checked, and the Groupon ALSO states that you can buy the Groupon every 6 months. What?)
Anyway, they really jumped down my throat. The lady who did my hair whipped out a calculator and started pounding numbers and listing off services, stuttering that SHE was confused over why -I- was confused. (Maybe because I'm using a coupon and paying MORE?) She said that without the Groupon, I would be paying $210...which is now $30 more than what I paid for the EXACT same services last time.
Perhaps I was undercharged last time out of the goodness of the previous stylist's heart? I do have sad, short, thin hair. Who knows. Here is what I DO know: I received the exact same services last visit; regardless of what was entered into the computer for billing purposes.
I think it's important to mention that at no time did I ever imply I wasn't going to pay for what they asked. I said it several times. I just wanted to let them know that it didn't make sense that I was paying more when using a coupon that covered a bunch of services. In fact, I had to ask them to please charge my card so I could leave. As soon as possible. And never go back.
*****Update 2/11/16*****
I received a voicemail message from CC Beauty Bar yesterday afternoon. They called me to explain that my confusion must be over the fact that last time I did not have a full hair coloring done, like I did during this visit.
The problem is, first - I never asked for that. I asked for my roots to be touched up (which the Groupon covered) and also asked for some highlights. I requested brighter highlights this time around, because Winter is dreary, etc. I mentioned that I would like them on the ashy side because my hair likes to turn bright orange if the highlights are gold. The stylist knew what I meant and assured me that she would use a special glaze to tone down the gold.
She did my roots, my highlights, sat me in front of a neato red lamp, then shampooed me, added the glaze, let it sit, and shampooed me again. At no time during this visit did I think, "Well, this is out of the ordinary. Is full hair color being applied to my hair?" Again, this was the same exact series of events that happened my last visit.
I'm not going to call them back. My mediocre ("$210") hair cut and I just want to move on with our lives. But what bugs me is WHY they felt the need to call. They got their money.(I even tipped. I'm not a monster.) They were rude enough to cement the fact that I was never coming back, so they certainly weren't trying to salvage my business. Which leaves only the possibility they were still stewing over me questioning the pricing, and they just wanted the last word. Holy crap. I mean, it already ruined my special day out. Why are you contacting me MORE? Stop, please. Just stop. Stop. Thank you. read more
