I have been using Abramo for service to my pool for about five years now. Managers Mike and Nick…read morego above and beyond every time to provide the best possible experience, They are honest and ethical in their business doing the best thing for the customer without fail and their prices are fair. Their service and professionalism is significantly better than their competitors in the area. They have made a customer for life out of me.

I have a large in-ground pool and have been using Abramo for my opening/closing and service. Last…read moreyear my heater died and they told me I needed a new unit. I asked how much that was going to cost and they told me "About six grand". Then they told me I would need to hire an electrician and a plumber to install it. It's a lot of money so I decided to shop it around. The most expensive price I got for the unit locally was $4700. I went online and bought it for $3770 (including taxes and shipping). I paid a third party tech to install it. After installation, I had some concerns because it didn't seem to be heating at the same rate as our previous unit. We called Abramo's to have them check it out and they gave my wife attitude, saying "why would we service it when you didn't buy it from us?". Talk about spiteful arrogance. It's not like we were looking for something for free. I mean I have my car serviced at a different dealership from where I bought it. I ended up calling Everclear in Billerica and the owner himself came out the next morning. He checked the unit and said that it was working as intended and that the problem was actually the previous unit malfunctioning. He gave me some good advice about the pool and ended up not even charging me for the call. I now have a new pool company.

Pools Unlimited , they are the best company to do business with…read more We did have other pool people out that were not as professional as them They helped us out so much this summer with all our pool issues Joe was fantastic and Heidi was the nicest person to deal with always being so nice with all our questions We are an older couple and they made it so easy for us I would recommend Pool Unlimited to anyone that needs pool help Thank you Joe and Heidi for all your help in resolving our pool issues

We needed to replace our liner this year. Joe was the only local business that replied to our…read morecalls. Even with the rainy spring we had, he got our liner installed before the summer. He did a great job, was fairly priced and was personable to work with. We highly recommend him!

I had about 6-8 different pool companies come out to give me a bid on a pool that was in need of…read morerepair. MacLachlan was the 8th, and I am happy I waited! They were the only ones who suggested a pressure test of my lines to diagnose them. THE ONLY ONE! MacLachlan was able to provide a reasonable price quote for the line repairs and pool liner replacement. Jim and his crew turned around the long dormant inground "Frog" pool in to a beautiful back yard oasis. I would not hesitate to refer this company to anyone I know, or in this case on Yelp to consumers at large. Do your self a favor and call these guys to include them on your bidding process.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

Customer service redeemed itself. I like knowing the status of a work order and how long I can…read moreexpect to wait for service. Thanks to Josh.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

John came out to take a look at my new (to me) pool. Unfortunately my pool was far beyond saving,…read morebut I appreciate John's responsiveness to see if it could be salvaged. He will be the first call I make if I have a leak issue with my pool when I can finally get it opened.

Had @n @ppt with John today, for him to do @ diagnosis, on our inground pool' filter & pump, I text…read morehim @t 2:30, & did not get @ response until 4:30, when he stated, he forgot to @dd me on his work list for today, this is not being, dependable, professional, or reliable, think twice before hiring him ?

This update is long overdue. I can't speak any higher of Al and the work his team performed in July…read more2018. My wife and I were stuck between a rock and a hard place once we discovered the pool we had purchased from RoyalSwimmingPools.com was actually a specialty pool. Being a specialty pool meant it was engineered very differently than ~95% of all pools and it required a custom installation. The first contractor that tried to work on this pool (another North Shore based pool company which won't be named) eventually gave up on the installation after spending multiple days tearing up our backyard. I then contacted a mason to install 8 cement footings that were required as part of the custom installation. We later discovered the cement blocks were incorrectly placed (i.e. not leveled). We tried calling several pool contractors in the area who adamantly stated they would not touch a Doughboy pool. Royal Swimming Pools could not provide us any help since they didn't have any contractor connections in New England. Doughboy Pools corporate was similarly useless. Over three weeks had passed since the first installation attempt and we weren't making any progress. After finding Pools by US Plus on Yelp, we contacted Al and Melanie out of desperation and gave them a detailed breakdown of our dilemma. Melanie was very responsive and friendly. They gave us a reasonable quote (i.e. their standard rate) and said they could help us out (THE NEXT DAY!). Al visited the evening before the work was performed. He was extremely approachable and well-mannered much unlike the typical contractor. Despite the difficult nature of the job due to the customized installation and the rework that was required, they were able to get the job started and finished in one day! Perhaps most importantly, they even followed the exact instructions in the Doughboy manual so the 60-year pool warranty can remain intact! Al also provided a recommendation for us to upgrade our pool filter which we were able to act on before the installation was complete. We couldn't be happier. We're very satisfied with the finished product from Al and his team. The pool and liner look phenomenal! I highly recommend Pools by US Plus!!!

Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!