Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

DO NOT TRUST THEM!!! The most horrible business I've ever seen! I came in to look at a car on…read moreFriday For my son. They told me it was loaned out for the weekend and it would be back on Tuesday and made me an appointment For noon Tuesday. I got 2 text messages and an email confirming and when I got there at they had sold it out from under me that morning. HORRIBLE SERVICE AND BUSINESS ETHICS DO NOT TRUST THEM! Typical used car dealer....

Swindlers! Beware of these guys at this location they're crooks. Watch your bills carefully and…read morecompare it to your SIGNED agreements.

This was a great car buying experience. The salesman (Colin) and the manager (Michael) listened…read morecarefully to what I was looking for in a car and what my financial limitations were. They accommodated all of this, gave me a very fair trade-in value on my car and found me a great car. The whole experience went very smoothly and I was able to have the car I wanted that day. I highly recommend them and I especially recommend car buyers go to Enterprise instead of any of the dealerships.

I would say that Ibrahim is very welcoming and friendly, and he is very transparent about the car's…read morecondition. He helped me with the process of finding my first car :) He also got good deals on the cars, and it's hard not to take them.

From the owner: At Nova Motors LLC, we're more than just a dealership — we’re a family of entrepreneurs committed…read moreto delivering honest advice, exceptional service, and vehicles you'll love. From your first visit to your next trade-in, we’re here to make every step simple, transparent, and stress-free.

Employee tried to physically fight me over some questions about a vehicle i called ahead on. Soft…read moretires, dead battery, 4x4 non functional when i arrived. Owner could have cared less about the incident or his customers. The building and lot was infested with rats. Worst dealer I've ever been too. Beware its a nightmare The vibes are those of people with addictions

NEVER BUY A CAR FROM THIS MORON!!!!!!! I bought a black Ford…read moreF-150 FX4. Motor blew a week after I had it. He gets me in to a king ranch. Noticed bucking the first time driving it. Seven times I've been back to this pos an the bucking is still there. Now one of the times I brought it back I told him my moonroof was of track as that's how it was when I took it off the lot. The MF SUPER GLUED MY MOONROOF SHUT. Ok I got over that so brought it back again for the same issue bucking. He tells me he doesn't feel anything of the sort but he said I did a complete brake job on ur truck. Not what I brought it there for moron. So still said there's no bucking. Pick the truck up driving home an the MF TRUCK BRAKES COUGHT FIRE. I will be calling the Better business bureau

This review is to document my experience purchasing and returning a Jeep from Herb Chambers…read moreChrysler Dodge in millbury because the way this was handled was unacceptable. I initially worked with Victoria, the sales associate. She was polite and friendly, but not proactive. I was sold a Jeep that shortly after purchase, showed serious acceleration issues. On top of that there was physical exterior damage that was never disclosed to me prior to pickup. I only noticed it at delivery and had to point it out myself, despite having already signed paperwork stating the vehicle had no damage. I was so disappointed with my purchase from hour 1. I called Victoria and was told I'd get a call back that didn't come even after 72 hours had passed. Within the first 24 hours, I immediately contacted the manager Brandon and tried to work with the dealership to find a different vehicle. He stated I could chose any vehicle in an herb chambers lot and he'd have it delivered to millbury for a test drive/purchase. His efforts and Victoria's general demeanor is the only reason my review is 2 stars and not 1. The Jeep was returned within 48 hours, so this was handled quickly on my end and documented. Despite this, the tone immediately shifted once I wanted to return the car and move on. I worked directly with the manager Brandon and while he did attempt to help me look for another vehicle, nothing suitable was available. Not to mention, several of the vehicles presented to me were not clean and, in some cases, not even properly drivable. I explained that it's extremely difficult to identify mechanical or cosmetic issues on a vehicle that is not actively maintained, not fully fueled, and covered in snow and road salt. When a car is visibly dirty, dents, scratches, and other defects are easy to miss. I understand that weather conditions can make it challenging to keep every vehicle spotless at all times. However, these were vehicles I had already selected and that were specifically being presented to me for consideration and testing. At a minimum, I would have expected them to be washed or hosed down beforehand, especially knowing I was there to test drive and inspect them. When I found a single vehicle I briefly considered that was $2,000 or so over what I was approved for, I was told it was a " non negotiable smart price" and that since I had purchased from Herb Chambers before, "I should know how this works." That was especially frustrating considering my prior purchase was at a Boston location, where the experience was completely different. They were kind, transparent, and even repaired a minor tear in my BMW seat after purchase because it was within 30 days. The most unacceptable part of this experience came after the return. It took OVER A WEEK for my loan funds to be returned and the dealership refused to reimburse the $150 bank fee associated with issuing the loan in the first place. I ended up being responsible for the fee and then on top of that I still had to pay that fee again for the loan/car I actually ended up purchasing. There was also an implication that the vehicle damage may have been caused by me, despite how quickly the car was returned and the issues being present at pickup. For comparison, I later that same week purchased my Audi Q3 from Nucar Chevrolet of Lowell and the process was smooth, transparent and completely stress free. I would recommend them ten times over. The contrast in professionalism and accountability was night and day. I went out of my way to the Worcester/millbury area for this deal, only to be sold a vehicle with mechanical issues, undisclosed damage, delayed funds and unnecessary pushback when the situation was clearly not my fault. Between the lack of transparency, the slow and costly return process and the way responsibility was handled, this is not an experience I would repeat. Never again. If you can go anywhere else- do it!

David Cuesta was removed as GM and was replaced by Garvin P who is not only a great dealership GM…read morebut a good man as well . He and Nicolas G were instrumental in righting the wrong . They have completely gonw from 1 star to 5 because of Garvin.

Great Service! I have bought several cars at Linders and…read morealways go there for sales and service. I would not think of going anywhere else.

they were quick and easy to work with. I can't complain. it's what is expected. an oil change and…read moresome brakes...normal stuff. no hassles

First Time Buying a Car from Linders Mark made it easy from the get-go, no pressure to buy it, went…read morebuy self on test drive, easy paperwork getting the car. Thanks, Linders And MARK!

Linders could not perform a simple transmission cooler line replacement correctly. After the…read moresecond attempt, I lost all transmission fluid on the highway. After the third attempt, Transmission was never the same after that. I had to total the car. 20 year old Buick 100K miles. Linders pretended everything was fine through the whole process. The worst.

Very easy to work with made the process in buying a vehicle from them as smooth as possible…read more Marcello is an amazing sales man. Would 10/10 recommend shopping for a vehicle here!

Please don't buy a car from here. I bought a jeep from him, I brought it in a week later to get…read morefixed. He didn't have access to the part so he was supposed to call me when he received it-never got a phone call from him and when I reached out I was ignored. Told me the ticking in my engine was "normal for jeeps". He lied to the financing company about vehicle information. Now a year later I am out a vehicle and in a lot of debt. Save yourself a headache.

Highly recommended. We bought our Volvo from Anthony and team about 6 months ago, they took care of…read moreus and addressed all our concerns, and then went above and beyond. Kind, communicative and honest. Their customer service and after sale support was admirable

Easy test drive and negotiation were open. Anthony was a pleasure to deal with. My daughter is ok…read moreso far

As a savvy customer, I am cautious when purchasing anything used, and in particular, an automobile…read more So when I found Rally Motorsports I wasn't sure whether they were honest, trustworthy and genuinely care about their customers. I am so happy to report that three months after my purchase of nice looking, low mileage 2011 Chevy Equinox, Rally Motorsports have surpassed my expectations. Prior to sale, I mentioned a minor issue with a wheel noise, and they immediately repaired whatever was causing a slight rumble. The vehicle runs like new! Couldnt be happier. Trust the team!!

Came here for an inspection sticker on the last day of the month, and car was taken right into the…read moregarage. I don't know much about cars, I know about people. Everyone who works here is so friendly, and at no point did I feel pressured to purchase anything, nor was I pressured into replacing any parts (I know my car's parts are just fine). The shop is clean, and doesn't smell like a garage. Bruce is quite the character. It is evident that he has his heart in this shop; he cares about the happiness of his customers, and his employees. He talked about the importance of producing good quality work for the folks who come in and taking pride in having hardworking employees who are as dedicated to the shop as he is. That's so refreshing. For years I've worked at companies whose directors (or higher-ups) are completely disconnected to the employees with their boots on the ground, and more importantly, from their customers/clients. It's important that we support local businesses because otherwise we will deal with large corporations that do not care about the customer, only the bottom line. Why wouldn't you want to go to a local shop where you can ask any employee for directions, or how to get back to the highway?