I have had the occasion to use Central Collision for two fairly sizable repairs to two of my cars…read morein the last couple of months. I have been exceedingly surprised and pleased not only at the quality of their work, but with their customer service. In the case of my last repair, which was a lot of damage from an accident during one of the blizzards, they took the car into the shop even before the insurance company could schedule an adjuster to come so that it wouldn't be further damaged by sitting outside. The car was then repaired quickly and well. When finished, I found a Thank You card inside the car from the owners of the shop. This feels like the best of a small business and reminds me of the days when businesses truly cared about their customers! More should be like this.

Skip this one - inflexible and talk about filing insurance supplements before even seeing the car…read more There are shops where their primary purpose is to do a good job and get a fair price. Please find one of those shops!

Bruce is a nice guy, he has run a nice business at Ideal for a long time. Bruce will regale you…read morewith nice tales about his dogs, and many things not related to your car for 40 minute stretches of time. In my opinion this is what makes Bruce ineffective. This a long read but do yourself a favor read it all, and take your damaged vehicle somewhere else! I purchased a Dodge Durango in February 2024, to use as a second vehicle for the winter, and to haul my Great Dane around. I made this purchase to save my daily driver from mileage and wear. Unfortunately I had an accident only two months later in April. I had a reputable tow company and they happened to tow the Durango to the lot right next to Ideal. My parents had done business with Ideal sim time ago and were satisfied with the result, so I took my parents referral. I even had to convince my insurance company to let me leave the car with Bruce at Ideal. They agreed. I gave Bruce the benefit of the doubt and did not even contact him until August, as he said he was backlogged until June. When I met with him in August, I was hoping the car would be done any day. However, he had not even started the work, claiming he could not a find a hood for it. He was so hard pressed to find one, he was planning to replace it with a different hood without even consulting me. I bought a 2019 specifically for the hood style, which he would have known if he even took the time to return my calls. I met with Bruce a total of 4x after that. The next time I had time to stop by was in September. I asked about the status of the hood and reminded him I needed the car before Nov 1st! for trips to CT, that I had to pick-up for my job! This is now 6 months of no progress! He had held me and my car hostage, causing me 24k miles incurred on my daily driver, and forced me to continue to put my large dog in that car, causing interior damage. All of which I was trying to avoid! The icing on the cake I feel is the next time in October I had time to see Bruce in person (I had called several times and he did not return calls) he had found a hood in Florida, and it was going to take several days still, and cost more to transport it than I paid for the entire car to be shipped from Miami! So I took things into my own hands, called a brother in law with an auto shop. He found the hood locally in Waltham the same day for less money. When I spoke to Bruce about this he was disappointed with himself. I asked if I needed to move the car, he said no. He said 'This will be my personal project.' When I saw him again a week later he had still not started. I asked again do I need to move the car, he said no. It was now November! I asked him what have you been doing, I thought this was going to be your personal project. His response 'Mostly taking to people.'. As I said Bruce is a nice guy. He's lost the edge in my opinion. Clearly my car was not going to be done for November 1st! I don't trust any of the information Bruce has provided to me to date. Here it is November 13th and the car is STILL not ready. I have no idea if I'll be satisfied with the actual work, frankly I'm concerned. Be wary of bringing your car here.

After a couple of separate incidents where people have run into my wife and I; and one where my…read moremom's car had a rear bumper smash, Bruce was able to restore our vehicles to better than new condition. He invests in the process of doing it right as well as the best paint so ensure no flaking or chipping. Couldn't be happier with his team's work on all 3 of our projects.

SCAM SCAM SCAM Do not I repeat, do not purchase a vehicle from these people they are a scam company…read moreI purchased a Infiniti from them and the entire underneath is rusted. They sent me to a mechanic to have the car fixed who put wrong parts on my car. I can't even have, my car wheel alignment done because they put regular Bolts on the car instead of Adjust bolts they swapped out my brand new tires and put tires on that are completely bald my car fishtails and swerves all over the place the girl that sells you the car Nicole is very rude disrespectful she will lie to you. She is a con artist. Do not purchase a vehicle from here. I paid almost $9000 for this vehicle and infinity gave me a bill for $26,000 worth of work that needs to be done, this place will not help you they'll take your money and then curse you out and treat you like shit they only like taking cash because they are scamming people. I do not recommend anybody to buy a vehicle from them Nicole's father, the girl, who sells you the car. Her father owns the company. He has her do all his dirty work I asked to speak to the owner, and she told me for what my father will curse you out to me. That's very unprofessional. She sent me to a place to have my car done called Kevin's place. They're very disrespectful and unprofessional. The man called me, every name under the book all because I was asking about my vehicle. I asked what work was done to it because my car fishtails and swerves all over the place ever since I had the vehicle done the tires on the car were swapped out I had brand new tires on my car when I brought it to the mechanic place they swapped it out for bald tires that have no threatening on them that my cars spun out on the highway. I called Web neck and they don't want to help me the girl on the Nicole cursed me out this place steals your money and sells you a card that you're going to need to repair. They're not safe. Their vehicles are not safe. If I could give no stars, I would but unfortunately I can't submit this without a star they don't deserve any stars. Their business needs to be shut down go to their car dealership. They only have one or two cars on The car lot they buy Cars from the auction and sell them to people not knowing what is wrong with them. I would not trust this place

These guys went above and beyond for me when it came time to buy a car. I stopped in to look at an…read more05 Toyota highland and feel in love with it. Jon and Nicole both were very pleasant to talk to and did not pressure me in anyways. Its the first time i have gone into a dealership and not been asked to fill out a credit app before test driving and even after. I ask questions on the car and Jon answered everything. He worked hard to get me approved and not only got it but also got it right on budget!!! Their mechanic was also very friendly and fast about fixing anything that was wrong with my car. (not that there was much wrong at all) Car passed inspection without a problem and drives like new!!! Not only would i recommend these guys to anyone but i will continue to buy from them. Thank you so much Jon and Nicole for all your hard work and help!!!

Guys, BUY YOUR CARS HERE! Seriously, I couldn't have asked for a better buying experience. From…read morestart to finish, the team was honest, knowledgeable, personable, and helpful. They went above in beyond in every aspect of customer service, and for an AMAZING price. They only get cars that are in amazing condition. They bring their mechanic to auctions and they'll only purchase one if it is in pristine condition. And they won't let you go home with your new car until it's fully serviced and absolutely perfect. I truly couldn't recommend a place more. Will be telling any friends/family in the market to buy their cars here. The experience was stress-free and even fun somehow?! Seriously, if you're looking for a great car, wait til they list one you love. You WILL NOT regret it! Thank you Jesse, Lennie, and Nicki! Y'all are awesome!

They act really nice until you send the vehicle you buy back for maintenance a month and a half…read moreafter buying I paid 6500 cash told owner 2 wks after buying there was a problem then when I sent it in their."mechanic" claimed to had driven it 2 hours and nothing wrong well that was a lie still had the problem after 20 min driving it shakes and jerks doesn't accelerate normally and feels.likes brakes are on when not I thought was transmission thank God it was all brake issues calipers hydraulic system brakes and rotors costing me 1300 when I already agreed to replace windshield for 900 discount so impaid.6500 instead now they say it's my bill cause I went elsewhere when I sent it to them first and was told nothing wrong they also got an inspection sticker when it wouldn't pass inspection so buyer beware they are shady but luckily for me lemon law on my side just gonna be a process that didn't need to be if they would've compensated but they took my money and ran

I was met with nothing but honesty and transparency, along with attention to detail and timeliness…read morein getting my rear bumper replaced after being rear ended. My car looks good as new, was detailed inside and out (they even got my weather tech floor mats looking new. They worked seamlessly with my insurance company and I got my car back extremely quickly and was even met with a rental car from an enterprise representative when I went to drop my car off after the accident, they got me in the next day, and in less than two weeks I got my car back looking as good as the day I bought it. They took my word when I said it wasn't driving right, the impact knocked the car out of alignment, the rear end was all over the place and they sent it to be aligned, it now drives good as new!

Be prepared to do all the legwork if they have no interest in pursuing your repair. They sought…read moreany means possible to avoid warranty repair work from a repair under their former name, regardless that some of the same staff still worked there, including deflecting me to three different people, had poor communication with both myself and my insurance agency, and overall felt lazy and truly corporate in that loyalty means nothing and you are just another schmuck. After coming to this location for 16 years, ever since they were Dent Devils, they have shown me it is time to move on to a superior shop and away from such inferior service as they now provide.

Every single time I bring a vehicle to this dealership it takes much much longer than quoted with…read moreno back and forth from the secretary. They do good work , but you have to cancel your whole day for an oil change.

I recently purchased a Ram 1500 from Salvadore Dodge and had a great experience with them. I had…read moreLarry as my salesman and he went above and beyond to make the deal happen. I had an offer I could not pass up. Very impressed as this was my first purchase with Salvadore Dodge and I will be back again for the next truck.

I wrecked my car and Kustom fab was able to look at my car and work along with the Geico adjuster…read more It was such an upsetting and stressful situation. I went into the shop to get info on my car and the other cars status that I had hit. The administrator, My, made this whole process something that I could laugh about. I have had such bad anxiety and she made the process very easy. In the end, my car is totaled and the insurance didn't want to repair. Although I didn't get to see any repairs from them, I still had an amazing experience with Kustom. This place has spectacular customer service and are very communicative. Dave is also a very involved owner. I really appreciated his calls in to update me on the status while we waited for the super slow adjuster. If you are looking for fabrication work that is seamless and stress-free, is highly recommend Kustom Fabrication!

I highly recommend Kustom Fabrication Automobile repair. Fantastic service and friendly staff. My…read more2021 vw rear door was dented in from someone hitting my car with their car door. Kustom Fabrication not only did amazing work making my car look brand new again but they detailed my car as well.

Once again Joe takes care of us like family. Brought our car to get winter tires swapped this…read moremorning and it was done before I could blink. Same day service and he also noticed the inspection sticker needed renewed, so took care of that as well. If you're from here, or not, this is the place to take your vehicles. Thanks again Joe for always being so great to us!!

Poles has been very fair with their pricing. One of the things I like most about this place aside…read morefrom the great service is the Trump sticker on the door. I like supporting good people with good values.