Horrible. Would not honor a lifetime warranty on brake calipers. They did warranty the pads which…read morewere the wrong ones rears not fronts. Worst experience yet with this store. I have over 400 parts under warranty too! Loyalty doesn't mean anything to this store 5018 in Fitchburg, Ma.

Did not stock any version of tire chains. Not very useful. Going to another store. How can you call…read moreyourself an Auto parts place in snow country and have NOTHING???

I wondered why are the lines so much longer and I found out. It's because their prices are better…read moreand the service is good too. They are able to find products easily, whereas some other stores either have antiquated computer systems or don't properly shelve items. This will be my go to auto parts store from now on.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They Usually provide excellent service. I Needed a new battery . Apparently there was only 1…read moreemployee , so he could not leave the store to put the new battery in nor windshield wipers nor check engine light diagnosis . I had to get services next store up, who had st least 7 people working!

No one came over and offered to help me which is good. They stayed behind their plastic, and I got…read morewhat I needed and left. This was a good covid shopping experience. The merchandise was easy to find thanks to good signage, the price was good, and the location is convenient.

I ordered a new wheel from LKQ on Feb.6 2019. It arrived in a timely manner. I installed on my…read morewife's car and called them up to come pick up the core. Well that took several months and now I'm waiting for the $100 core charge to come back to me. Watch out for these folks buyer beware. James Dawson Small Wheels

Here's a quick back story. My car experienced some electrical shorts causing a few things to fail,…read moreone of which being my driver and front passenger seat belt buckles, they no longer latched. I spent 4 hours driving, took time off work twice, and wasted a lot of my time trying to get something as simple as 2008+ gray seat belt buckles... only to deal with an unprofessional, unapologetic representative who couldn't be bothered to at least apologize for his mistake (or that of his coworkers).. never mind even trying to correct the mistakes, which include wrong part and wrong color on the first trip and wrong part, missing parts and incorrect order form on trip two. This is just for seat belt buckles.. Humility and professionalism go a long way Mike Cavooto. How about walking over 40 feet to check the part for me like I suggested so I could have avoided another 2 hour drive and you could have taken some initiative to help out a customer who was left in a bad spot by LKQ? I go to junk yards often enough where I'd dealt with companies making mistakes, but every time, those companies have gone out of their way to make it right. It's as simple as, offering free shipping OR having the yard expedite the order for a costumer who was wronged OR getting hands on the item which was only 40 feet from you before I drove two hours OR even... just... apologizing. I was extremely patient with you, but perhaps that was the issue. Maybe you're more receptive to people making a scene. I would like to give credit to Shawn (Sean?) McKenna who realized the situation and without being prompted, apologized, like a decent person. I gave Mr. Cavooto opportunities to do ANYTHING to make this remotely right, you chose to do absolutely nothing. I'm sure this review means nothing to you as well. I'd avoid this company. Michael Cavooto makes it seem like they're too big to care about regular people. If you do go there, try requesting Mr. McKenna or at least, avoid Michael Cavooto or Mario.. or whatever name he decides to go by.

eric Sanderson was great very knowledgeable , whenever I need a certain part,Eric always comes…read morethrough

Sold me a reman Detroit 14liter blew head gasket they fixed it and it blew again then they told me…read morethat they had a bad employee that sabotaged the engines. Then they installed another reman engine and that to had a bad head they fixed it and told me to pick it up which I'd did after hours. When I picked it up the check engine light was on I texted the salesman he said don't worry about it take it home and we'll send you new sensors and they did but it didn't fix the problem. I took the to a local Detroit shop and I was informed that the mechanical timing is off and it needs a new engine wiring harness because when Rydemore installed the engine they left wires hanging and not bolted up so they were damaged $5000 later problem still there now it needs injectors and a egr valve. Now owner said to sue them they are not covering anything. AWFUL AWFUL AWFUL~ #rydemoreheavydurytruckpartsdishoneste

Would give 0 stars if I could. Ordered 4 new tires on Jan 5 and scheduled an appointment to have…read morethem installed on Jan 13. Showed up for my appt and waited an hour before they told me my tires hadn't been delivered. Instead of checking ahead of time and letting me know before I showed up to my appt and waited, they told me to call back today to check if they had been delivered. Called the store at least 10 times and had someone from the auto care center pick up and hang up twice on me. Ended up calling Walmart's corporate number, told them about the entire issue and had them look into the order so I could just know if they had been delivered. Ended up getting the order refunded and bringing my car elsewhere. Spend the extra money and get the service you deserve, I would've had new tires if I would've stuck with Town Fair Tire. Beware of this store!

Went by to get tires and see if they had an appointment available to put them on. They were closed…read more At 3 on a Saturday. People who work during the week need Saturday appointments, so it's pretty frustrating to find somewhere like Walmart doesn't even honor its posted hours.

My transmission went out on my Tundra they delivered a transmission I purchased a two-year warranty…read morewith labor, they delivered a transmission that looked like hell covered in snow was told that was the only transmission they had and it had a tail shaft so it was out of a 2 Wheel Dr. not a four-wheel-drive and that my mechanic needed to put it in, so they put it in it didn't shift into 6th gear. Transmission was junk, next transmission went in and worked for about six months then reverse went out on that one had them deliver a replacement transmission with no issue on that however they were not paying for labor again... was very unimpressed with the quality of the transmissions and customer service. I just crossed the two-year mark but only a year and a half on the third transmission and that is throwing codes. Don't buy anything that has moving parts from them.

I need a new seat for my 2015 Jeep Wrangler. They had one that would match. I drove out there and…read morepicked it up. No problems and it is a perfect fit. I dealt with Brian who double checked the part to make sure it would fit my jeep as this one was off a 2016. They also found a better looking head rest and replaced the one it had. Good pricing and no hassles. He kept me informed all the way so I would not waste a ride from Quincy and then checked in again after I made the purchased. I would do business here again.

Bought premium priced calipers which turned out to be returned and missing pieces. Lost time and…read moremoney having to replace missing parts. Manager in a nutshell told me it was my fault for being impatient and not ordering from Rockauto. Won't make that mistake again.

SURPRISE! We are charging you 3.5% for paying us with your credit card. Wouldn't that be a good…read morething to inform customers BEFORE they do repairs and gain some goodwill for honesty. I see online that many businesses use the 3% surcharge as a scam but this place goes beyond that to 3.5%. If you plan on getting your car serviced here, ASK about credit card surcharges BEFORE any work is done so you have the option to either go somewhere else or pay with cash.

I brought my 2013 Dodge Challenger R/T here for an engine light warning to be diagnosed. It was…read moredetermined that a cylinder 3 misfire was found and the reason was Cam and Lifter Failure. I was informed that the engine needed to be replaced. A remanufactured engine was installed as well as many other required parts. The final bill came to just over $19,000.00. I picked the car up Saturday June 21, 2025, I drove it 22 miles and noticed the engine light came on. I brought it right back to the dealership that same Saturday I picked it up. I Informed Julie that the engine light was on again. I heard nothing Monday and Tuesday. Wednesday I decided to stop in to inquire on the engine light. At that time I was told when they attempted to start my car Tuesday morning, the engine started to make noise and the connecting rod smashed through the oil pan. I was then informed by the service department that it may not be covered under warranty because of after market parts that were used from my old engine, more specifically, the coil packs and cold air intake. That is a poor excuse to try to worm out of a warranty, coil packs and air breathers have zero connection to crankshaft failure and furthermore, if those parts were questionable with regard to a warranty, why did the mechanic install them in the first place. It goes without saying that if my car is not repaired to the condition for which I have already paid for, I will as certain as the sun will rise be contacting an attorney that deals with car dealerships specifically who rip off and defraud their customers. I will pursue this legal action regardless of the personal cost to me. All I ask for is that I get the new engine that I paid for then I will be happy to edit this review. Sincerely; David Zannini