Jose and his family have been here in the community for over 50 years…read more Working on everything VW and so much more. Always honest and fair. Never trying to sell you a repair that you don't need.

Jim's Auto Repair in Long Beach is absolutely amazing. They…read moreare incredibly caring, truly professional, and extremely knowledgeable. Their technical skills are outstanding, and they can work on just about any car--Volkswagen, Audi, Toyota, Honda, etc. I especially want to thank Jose. He immediately identified the problem with my car and fixed it accurately and efficiently. His expertise and honesty really gave me peace of mind. Everyone else who works there is also great--friendly, helpful, and professional. I highly recommend this shop to anyone looking for a reliable and professional auto repair place!

DO NOT TRUST THIS BUSINESS…read more This was the worst automotive repair experience I have ever had. Based on my experience, I would not recommend this shop to anyone. I paid for what I was told were repairs and replacement parts. After getting my vehicle back, l took it to another repair shop for a second opinion. I was informed that some of the parts appeared not to be new and that at least one part installed was the wrong size. I was also told the vehicle was not safe to drive, despite being told by this shop that it was ready. Communication throughout the process was extremely poor. The owner rarely communicated with me, frequently left my phone calls unanswered, and made it very difficult to get updates on my vehicle or have my questions addressed. Based on my experience, I found the owner's statements to be unreliable, and I no longer trusted what I was being told. I left feeling misled and extremely disappointed how my vehicle and my concerns were handled. I was extremely disappointed with the quality of the work, the lack of communication, and the overall professionalism. I have completely lost trust in this business and would never return. I would give zero stars if that were an option

It was the worst experience of my life. Promise after Promise. Lies to your face. They used old…read moreparts to replace some of the work done. Had to take my vehicle to someone else to fix it right. And what they did fix wasn't right. They don't deserve 1 star .

Rodrigo and his staff are the best. Honest and fair…read more We have been bringing are cars here for three year now Never trying to sell you something you don't need.

Be careful going here I asked to have them replace a couple parts I brought in myself, they decided…read moreto top off my coolant and contaminate it by mixing two different coolants , my reverse doesn't shift into reverse easily anymore, they painted my engine and parts without my permission, as well as decided to replace a part and charge me extra without consulting me first.. Definitely will NEVER come here again and will be steering anyone I know to do the same..

As a couple of other reviews have said, sadly the service at Joe's Auto has declined recently. I…read morehave been coming here for all my vehicles servicing since we moved to the area about 5 years ago. My first time here I had a great chat with Joe and every time I visited since he remembered where I was from and asked how our other vehicle was. His son, Adam, was equally friendly and ran the shop really efficiently always taking the time to explain diagnosis, recommendations and show us parts that were replaced. Now, there is a gentlemen running the front desk called Augustine and all this has changed. Our vehicle was back in the shop for an on-going check engine light related to a leak in the evap system, Augustine called me to tell me they had diagnosed 3 separate sensors that were all faulty and needed replacing. 2 of these had already been replaced by this shop last year when this engine code first started. When I asked him to explain the 3rd sensor to me he was either unwilling to or unable to, I asked because it sounded very similar in name to one of the others and wanted to verify which one had already been replaced. I ended up having the other 2 replaced under warranty and plan to find another shop for our repair needs now. Additionally, when Augustine called me to let me know my vehicle was ready I asked what time they closed. He told me 4:30pm (despite their advertised hours saying 5:00pm). I left work early to drive my wife to the shop to collect the car, arriving at 4:25pm only for the shop to be locked up and no one there. When I asked Augustine about this the following say he said he thought I would probably be coming the following day and "it was getting late". I asked if it would be possible to speak with Adam and he told me that Adam doesn't work there anymore. I asked whether the shop had changed hands and he insisted that Joe is still in charge, although when I asked when it would be possible to talk to Joe I was told that he wasn't available and he just "randomly drops in". I'm sorry to see the customer service and professionalism decline at this shop but having older vehicles, we have to trust that the the mechanics working on our vehicles and the shops we take them to are giving us all the information and the correct information. It no longer feels that way at Joe's

I hate having to write this review, but I feel I have no choice…read more I've been bringing my vehicles to Joe's Auto for years. I've trusted them with my family's cars, my previous vehicle, and most recently my Nissan. When my check engine light came on, there was no question where I would take it. After diagnosing the vehicle, I received a call from one of the newer staff members informing me that I needed a spark plug kit and a fuel injector, with an estimated cost of around $1,200. I declined the fuel injector repair, yet still paid over $1,100 for the work that was completed. Unfortunately, about a week later, the check engine light came back on. I brought the vehicle back, but I never received a clear explanation as to why the light had returned. I left believing the issue had been resolved. Then, on June 17, the check engine light came on again. I immediately called Joe's Auto. Instead of asking me to bring the vehicle in right away, I was told to bring it in the following day. After spending over $1,100 on repairs that apparently did not fix the problem, I expected a greater sense of urgency and concern. Because I no longer felt confident that the issue was being taken seriously, I took my vehicle to the dealership and paid additional money to have the problem addressed. I called Joe's Auto to let them know what had happened, but the response was disappointing. The only explanation I received was that the parts were under warranty and that I should have brought the vehicle back in. I understand that parts can be under warranty, but after multiple visits and the same problem continuing to occur, I expected some level of accountability, concern, or even an offer to work with me toward a resolution. Instead, I felt dismissed. I've been a loyal customer for years, which makes this experience even more disappointing. Unfortunately, based on how this situation was handled, I will not be returning.

Im Satisfied 100% 2019 Lexus - Front & Rear Brake Pad price Good Price . I recommended Leo…read moreMechanic . Call To Appointment, oil change Walk in

Took my BMW in for repairs and mechanic Leo did an awesome job. He was professional, knowledgeable,…read moreand kept me informed throughout the process. The car is running great, and the service was completed quickly. Highly recommend Leo and the team for honest, quality work!

Originally found this place while shopping around for a new oil change spot. They had the most…read morecompetitive price of the 6 shops I called in the area. They are quick, efficient, affordable and skilled! Highly recommended

Honestly can't say enough good things about this place. He is friendly, fast, and HONEST. He…read moredoesn't take advantage of women like most mechanics do and that's why I will only go to him. Prices are great!

Best shop yall could hit for your car works! And respectfull people that work there too... brought…read morein my hellcat and they got me right!

I was not looking for alignment, my Prius's hood latch was broken and the smog check operator…read morerecommended them. Price was reasonable and as to time line I ordered the needed part and came in the next day for installation, this lessened my time without a car. In the end the cable was the issue not the latch so they credited me for that . I appreciate honest service. The price was good the staff were friendly and as mentioned worked with my schedule. I recommend this business.

Rob was very helpful great customer service explained everything. Need a water pump and brakes. My…read morecar is running great.

Alex Jr. Auto Repair -- Honest, Skilled, and Looking Out for Their Customers…read more I drive a 2005 Honda Element, and after I hit something underneath the car it started driving strangely. Another shop told me I needed a new engine (cue internal panic), but they were pretty dismissive and didn't explain much, which made me uncomfortable about such a huge repair. So I decided to get a second opinion at Alex Jr. Auto Repair, and I'm so glad I did. The first thing I noticed were the classic cars they were working on. My gramps was a big car guy, and one thing I know is people with classic cars don't let just anyone work on their babies. That immediately made me feel like they knew what they were doing and I was in the right place. The team at Alex Jr. Auto Repair told me something shocking: I shouldn't have even been driving the car because it had a huge leak and basically no oil and could have caused a fire. I had no idea the previous shop had let me leave like that. Talking with them felt like talking to family. Their engine replacement quote was reasonable and even a little lower than the first shop, and they took the time to explain everything clearly. I waited a bit before writing this review so I could really test my Honda Element out--highway speeds and normal driving. She's running great. At one point the check engine light popped on again (brief panic), but they were happy to check it out. Turns out it was just a battery issue. Had it smog tested and I could see the technician notice the quality of work and asked where I had it done. They also offer Snap Financing, which helped a lot since a new engine isn't exactly something most people budget for. They even have a special oil service that helps engines last longer, my baby is purring even better than before. At Alex Jr. Repair Shop I didn't feel like just another customer--I felt like a little sister they were looking out for. It's rare to find a mechanic who is both skilled and honest, but I found both here. If you're looking for a trustworthy mechanic or engine repair shop, I highly recommend Alex Jr. Auto Repair. I'll definitely be bringing my car back--and sending friends too.