Installation of our new refrigerator was excellent! The crew of Nick, Jolly, and Brandon called…read moreahead with an ETA and were on time. They took extreme care in removing the old refrigerator and bringing in the new one. They explained everything as they progressed with installing the new refrigerator. All three were extremely courteous and very professional. We were very pleased with how the entire process went.

I want to start with the good part of this story, because it matters: I called Bray & Scarff ahead…read moreof time to ask about a fridge, and I got Butch on the phone. He was fantastic -- walked me through exactly what dimensions and specs I needed so I could come in ready to buy. That kind of help over the phone is rare and I really appreciated it. I showed up about an hour later and asked for Butch. He was already helping another customer, which is completely understandable, so I told the man at the front desk I'd go look at fridges and that I was happy to have anyone available help me in the meantime -- no need to wait specifically for Butch. That front desk associate was unfriendly from the start, but I didn't think much of it. After a while, Butch came over to check on me and said I didn't need to wait for him specifically -- the other associate could help me instead. I explained that I actually had gone up to ask him already and been told everyone was busy, but Butch said that associate was in fact available and told me to go ask again. So I did. That's when things went downhill. The same front desk associate got visibly irritated -- clenching his fists, scowling, and launching into a whole thing about how busy the store was. I want to be fair here: it clearly was a busy day, and I would have had zero problem just waiting if that's what he'd said. What actually happened was his tone and body language turned aggressive fast, to the point that I started backing away from him while I ended the conversation. I told him I didn't like his attitude and that I'd take my business elsewhere, and I left. Butch actually called me afterward to apologize for what happened on the showroom floor. I give him real credit for that -- it was a thoughtful attempt to salvage a bad situation that he didn't create. But as a woman who was shopping alone, having an employee escalate to that point over a completely normal request left me shaken, and I wouldn't feel comfortable going back to that location. If you go, ask for Butch specifically -- but be aware that not everyone on that floor is going to treat you with basic respect.

Walked in/walked around. A lot of staff but not one person even acknowledged my presence...not even…read morea quick, be right with you. Left after 10 minutes of being ignored Some of the products looked nice. But if that's how they treat a customer, I will make my purchase elsewhere.

I am absolutely in love with my new cabinets! When I first called them, I really didn't know…read moreEXACTLY what I wanted, I just new I wanted to fill an empty alcove with cabinets. The sales person that came out (Kate Gleason) was so knowledgeable and helpful! The next day, she sent me several different layouts and man, did she pull out all the stops! I was also trying to match a 20 year old cabinet finish for the existing cabinets, which I knew would be almost impossible. Well, I have to tell you....the design and finish was WAY more than I expected and I couldn't be happier!!!! They match PERFECTLY and the handles are the same too. They did an OUTSTANDING job and I highly recommend them to anyone looking to upgrade or add to their home.

Great selection of mid range- high end kitchen and bath hardware!…read more I was referred to this place from a contractor when I was obtaining quotes for my kitchen and bathroom projects. While I did not go with this contractor, I still visit the Somerville Showroom to get some ideas. Rob (sales associate) was VERY helpful. He answered all of my questions and got me the information I needed to determine whether or not it would work for my project. I never feel pressured (even I came almost at their closing time) to leave or buy anything. It was a great experience to go into a showroom and not feel like I have to buy anything. Even though most of the products are out of my price range, I always stop in anyways to get ideas and to at least plan on saving up for a project. The sales staff also offer some great advice on your project that will help save you time and money. Because this is a show room, you will have to place an order for anything if you want to purchase it.

Excellent service. Call for an appointment. Sales person was on time and provided excellent…read moredemonstration of available Faucets that we were there to buy.

Great service. Great product selection in the showroom! Prices were good too…read more So glad to have this place so close!

I came in with a problem with an antique door knob with a lot of sentimental value - I came away…read morewith a temporary fix and excellent guidance on how to do a permanent fix. In the days of big box stores where no one knows anything, it's always nice to find a place where they know what they're talking about.

I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

In the process of getting started on renovating a kitchen, I tried to get an appointment with a…read morecabinet company, and I found the sales person minimally responsive. I randomly googled "cabinets" in my area, and the first hit was USA Cabinet Store - Annapolis. I got a same-day appointment on a Saturday, and I met Ali and Taylor. Taylor was my designer, and I hit the jackpot working with her! Taylor has her degree in architectural design, and what started as an unimaginative project turned into a design that solved so many issues with previous lousy space design for a small '50s cottage. Taylor listened to my list of wants, and she provided several designs...never quite satisfied with her own work and adjusting little details to create a gorgeous new kitchen with lots of lovely cabinetry! I am beyond delighted with my cabinets, and the collaboration Ali and Taylor provided was worth every single penny I spent. There were NO supply chain delays, and what small issues I had with some glue and a damaged drawer were immediately remedied. Don't go anywhere else - you'll be really pleased with the quality and service!

Our cabinets look incredible! I turned my boring wire shelf pantry into an amazing Pantry that…read morematched my kitchen! Ali and his team were great to work with, from start to finish! I highly recommend USA Cabinet Store in Annapolis if you need cabinet!

From the moment we contracted AKD to renovate our 1970s kitchen, we were pleased with their…read moreknowledge, attention to detail, and patience, as they walked us through every aspect of the design. Their recommendations and insights helped tremendously through the cabinet, tile, and countertop selection process. The construction team was meticulous in keeping everything clean and orderly throughout the project. The work started and ended on the promised dates, with no cost overruns. We now have a beautiful kitchen to entertain our family and friends! We couldn't be happier with our kitchen, and highly recommend AKD. Dave and Crystal

Duane, Morgan, Lewis, Finn were amazing from start to finish. They made a large remodel easy! They…read moreare honest, hardworking, professional and overall great people! They demand perfection in their job and they accomplish it! Highly recommend!

We found Noble Kitchen and Bath after a very costly, bad experience with a contractor/family friend…read morewho we hired to redo our large, custom master bathroom shower. We read reviews and brought out a few companies to provide quotes. Paul (project manager) and Lynn (designer) came together and offered some great ideas to compliment our vision. They also provided a price quote on the spot. We ultimately decided to go with Noble because Paul was confident, without exception, that his team could deliver the shower we wanted; other companies wanted us to make structural changes or exchange materials we'd already purchased. With Noble's good reviews as encouragement, we moved ahead and we're so happy we did! Our shower turned out better than we'd hoped and the work was all done within the estimated timeframe. The guys who worked on the shower, and those who oversaw the work, were all great. We're awaiting the glass enclosure for our shower (a separate company) but I'm attaching a photo of the beautiful work Noble did for us. We plan to have Noble renovate the rest of our master bathroom in the near future.

Late 2019 we hired NK&B to implement our design and ideas to refresh our Masterbath. Work finished…read moreup early December and we were pleased with the outcome, in particular, the skill and level of detail of one of their tradesmen. Because of this, we discussed our intention of upgrading our kitchen and center island countertops. NK&B outsourced to a third-party to come and take necessary measurements in order to provide us with a quote, a quote to include removing sink and cooktop, installing new countertops, and reinstalling sink and cooktop. That was early December and after a number of calls, voicemails, and emails by me inquiring about the quote, NK&B has not responded. Nothing. Assuming that business must be good or the job too small, but would've appreciated a callback.

We had high hopes for this business when we walked in for advice on our kitchen remodel. Stay away…read morefrom this business! They are only interested in money and not helping people design their dream kitchen. At first our conversation was going well, but once the topic turned to dollars and cents they were no longer interested in us. If you want a kitchen remodeling company in Annapolis you're better off going anywhere else!

It's common for people to write a review when they have their first contact with a company, but I…read morealways wonder if the product or service held up over time. In our case, we used Kitchen Encounters almost 10 years ago for a major kitchen redesign, so you're getting a more long-term view. First, I was surprised to find how helpful a designer could be. I knew what I wanted the kitchen to look like, but didn't know some of the tricks that have made the kitchen so useful over the years. Tracy introduced us to the concept of toe-kick drawers (THAT's where the broiler pan and the long barbeque tools were meant to live!) and pointed out that we should use trim strips around our small refrigerator so that if we wanted a larger one in the future, we could fit it in just by removing the trim. We've just bought that larger refrigerator and, thanks to Tracy, didn't have to destroy our kitchen to fit it in. Second, when we recently mentioned a problem we'd had over the years with one drawer, they sent Mike over - who quickly diagnosed and fixed the problem. Talk about standing by your products! I'd recommend Kitchen Encounters without reservation.

BLUF: Friendly and knowledgeable employees, skilled contractors and a reliable team made for an…read moreexcellent experience. My husband and I hired Kenwood Kitchens to remodel our primary/en suite bathroom and it was a fabulous experience. Dan was our designer and aside from being knowledgeable, he was fun! Dan accommodated our schedule and was good about helping us make informed decisions. Because of Dan, we enjoyed the process of designing our bathroom. When it was time for the renovation, with confidence we turned the keys to our home over to the Kenwood team. Kenwood posted the calendar for the renovation in our home so we always knew what was planned for each day and which trades would be in our home while we were away at work. Occasionally we'd run into the subs and everyone was friendly and professional. For the most part, we came home at the end of the day to see the work that had been completed and to find that they had done a nice job cleaning up the affected areas of our home. We're looking forward to doing our next remodeling project with Kenwood! Kenwood was communicative, transparent, collaborative and reliable. Our bathroom remodel completed on schedule and we love it. We've used the bathroom for several months and there isn't a single thing we would change. It is beautiful, functional and high-quality.

We worked on a kitchen, laundry room and master bathroom renovation with Kenwood. Beth was the…read moredesigner who walked us through the process from start to finish. She listened to my list of 'problems to solve' and general aesthetic goals and helped make suggestions that fit my goals. She was knowledgeable and creative with solutions to our various space issues. She was positive, pleasant, and available via email and text. She understood my budget constraints and helped point out places to save (when I couldn't resist a tile splurge). I was pleased with the subcontractors that were brought in by Kenwood, as well as the management team who stayed on top of the entire process. The work calendar was clearly posted and I was kept aware of any adjustments. I would definitely use Kenwood Kitchens for our next home improvement project, and have already recommended them to several friends.