Professional! Amazing! Expertise! Exclamation Marks!!! I think we may have the Donald Trump of handymen here. This guy seems to be his own worst enemy and, seeing his responses to customers on Google (see screen shots posted here), I had to laugh out loud and sign up for a Yelp account to add our own awful experience to the mix. Suggestion: read ALL the reviews out there, not just the five star ones with questionable origins. Do yourself one better if you aren't convinced and check out (what is currently) pages 7-9 on Maryland Court Cases and see how committed Mr. Boyle is to customer satisfaction:
http://casesearch.courts.state.md.us/casesearch/processDisclaimer.jis
His own written words via email when asked if he could adjust a final bill when he left holes in walls, didn't trim out cabinets, trash and debris on worksite after leaving, etc (this after having to be tracked down for days to get him back to the worksite "I have a life, you know" was his reason for being MIA):
"#8 was completed, Just not utilizing the over sized-over used quarter round you are so fond of. #13 was complete. Holes on walls where cabinet was removed were spackled and wet sanded to avoid painting.
Should you delay payment further,the City of Annapolis will be notified of your "non-compliance" and rental of XXX without a license.
XXX and XXX may be the rightful owner on paper, but you will ultimately pay the fines and me."
Nice threat. Somehow he also didn't know that we WERE the "rightful owners" (look at who signed the deposit check, buddy) and that the inspector for the license comes AFTER the work is done. The last bit should also make you worry because before he came to the house to give an estimate he looked up the property records and owners and let us know he had done so. Why? How many of the business people that all of us hire do that? What would be someone's motivation? To strategically get a leg up somehow? We don't know but it was creepy and should have made us run, but, you know, all those great reviews with exclamation marks made us brush aside the red flag in a rush to get things ready for inspection. Our guess is he researched the info to get a sense of who he was dealing with and plan how much of the work he has to actually do and how much he can skate by with, legally speaking. From his email, he obviously did not understand we were the owners and thought he could get away with something, assuming he didn't write ALL those positive five-star reviews himself and actually DOES do some work. When he isn't sailing. With a "play hard attitude." And telling customers to "shut up" under his own account name on the internet.
What a nightmare. read more