Food: 3.5 stars, Service: 1.5 stars
What an uncomfortable position it is to have been raised to treat others, especially our kūpuna, with respect but to have to remind a kūpuna to be respectful... That is what happened to me on 3/6/23 at Maruki Tei with one of the clerks- and in front of my daughter, who I'm trying to teach politeness and aloha. Not easy in this day and age, mind you.
So what happened? Upon leaving our kula at Windward Mall, we decided to grab lunch at Maruki Tei for the first time. My 2 year old's palate is very local and she is happiest with a spam musubi and noodles, which are two things that Maruki Tei offers. We were greeted by a lovely tūtū with Short silver hair who was so very polite and eager to take our order but started to send a woman who was confused about where the line began to go to the back of the line (which we all felt bad) and so we let her go in front of us- leaving the 'olu'olu tūtū to her while we were passed over to the not-friendly-lady... She greeted us with a "What do you want?" And as I began ordering a large plate lunch (has 3 entree choices and 1 side starting at $13.90) she just was rolling her eyes and really "terse" and I was taken aback because it was just really out of nowhere... I was not impolite, I used good manners using please and thank you with sincerity and she was just not returning it at all. I asked for rice (which, if not specifying brown - I think it's safe to assume it's white... I'm old-school like that I guess). She just "WHAT kind rice?! White?! BROWN - WHAT?!" With the RUDEST tone and biggest attitude. I ordered chicken long rice and she just was throwing stuff around, tossing it on the plate clearly irritated. I asked my husband what his 2nd choice was which he said Teri beef because it certainly LOOKED like Teri beef (nothing is marked with names) and she got all pissy and was like "There IS NO TERI BEEF!" And so I said "I'm sorry- Teri hamburger than" (which there was) and my husband asked if the katsu there was fish katsu or chicken and the other lady replied "chicken katsu". I asked if they had a teriyaki spam musubi and she obviously hadn't heard the part where I said "spam" and stopped, deliberately rolled her eyes and huffed "WHAT KIND OF MU- SU- BI??" At that point, I had enough of her rudeness to me and in front of my child and I asked her "Am I inconveniencing you? I don't want to inconvenience you because it seems like that's what we're doing. A teriyaki SPAM musubi- do you have that? The items there are not labeled." And she changed her tune just slightly saying "people ask for musubi but there are several different kinds of musubi there!" And so I said "Yes, and I'll have the teriyaki spam musubi if you have it, thank you". The other lady seemed very embarrassed by her rude coworker and was most obviously trying to make up for it by thanking us for coming. I'm a glutton for punishment and still wanted to try the assorted mixed tempura.
My husband, who is Chinese and has dealt with curt attitudes throughout his life simply laughed saying "Wow, she was a little pake" (rude)... which was an understatement. They also were only taking cash and the line was not long.
For the record, my toddler scarfed down the chicken long rice and my husband really liked the chicken katsu. The Teri beef HAMBURGER was good but just slightly too sweet for me, though prepared well and not dry inside. The tempura, like other reviews mentioned, was a whole lot of batter and very little filling which is a little deceptive in my personal opinion. The teriyaki spam musubi was okay according to how much my toddler ate of it but she preferred the long rice.
I would show grace to the pake clerk and come here again but if I have a similar experience the next time around, I will probably leave the plate half-filled and take my business elsewhere. I really hope they remind staff of the importance of Aloha spirit- especially when there are so many other options and eating out is a luxury that not everyone can afford comfortably right now. read more