Review BEWARE OF THIS PLACE. PLEASE TAKE A READ AND SAVE YOURSELF. I took my car in June 23, 2023 to the shop to talk to Jeff about repairing my Honda Civics hatchback AC evaporator. He initially told me I had to leave a $300 deposit or pay it in full to avoid any future expenses (already a first sign of suspicion). I told him I would pay the deposit but the rest would be given after he fixed my AC. I took my car to the shop on June 30, 2023 (Friday) and he initially said it would take him until Sunday/Monday. On July 3, I texted him for updates on my car and his wife calls me to tell me that they are short on staff and everyone either quit or left and Jeff was the only one who could work on my car. They said it would take a few more additional days, possibly have it by Friday (July 7). Well Friday comes around and calls me to tell me that the part he purchased was faulty and he would need more time for the new part to come in. He stated he would have it by next week on Tuesday or Wednesday (July 11 or July 12). Well Tuesday comes around and I ask my dad to visit the shop because I was at work. Jeff tells my dad he's been super busy and hasn't gotten around to my car but that he will have it done by Friday (July 14). Well Friday comes around and he says that he's working on my car but can't finish it because he needs electrical tape and the only electrical tape he could use is the one specifically engineered for Honda. Well finally sunday (July 16) comes around and he calls me to tell me my car is going to be finished but that he needs me to have cash ready. He also said that since my car took so long he would knock off $100. I told him that I felt more secure paying with credit card. Immediately he starts to give me a story that his business is legit & that's why he has so many cars. He continues to rant that he only works for god and no one else. That god is the only person who knows he's legit. I told him I'm still paying with credit card. KEEP READING!!!! On Tuesday July 18, I finally get the call that my car is ready and that if I wanted to pay with card it'll be 7% added fee. Initially on the receipt copy he put down 5% for the fee, but here's the catch. He didn't write it down on the front of the receipt paper. Instead he ripped off my copy of the receipt and wrote down on the back of the receipt how much I would pay if I ended up paying with card. He did this to avoid saying that he ever wrote that down. I walk into the shop and the wife comes out of the office. She tells me to pay her first before I get to see my car. I reply "can I first see my car, I want to make sure everything works". She immediately gets offended and says "for what? So you could drive off with your car and not pay? You're not getting your keys until you pay first." I replied with "well you could be in the driver seat and I could be in the passenger and you could turn on the AC to see if it works." She becomes super aggravated and tells me "now you're not paying with credit card. Now you either pay with cash or Zelle." I told her wasn't going to pay with neither cash or Zelle. She then calls the cops on me and as she's explaining to the cops the situation, she plays as the victim and says I was the aggressor. The cops arrive and within 10 minutes of them being there they tell me "are you willing to pay with credit card in front of us" I replied with "of course I just want my car that's all and to make sure it works" I then go to pay, and guess what? THEY LOST MY KEYS. What's worse is the wife had the audacity to take no fault in her actions or attitude. She instead said "well if you wouldn't have came in here with problems then we wouldn't have lost your keys". I then tell her to write it down on my paper that they lost my keys and they are going to pay. She refuses to do so. Thirty minutes later they find my keys and we complete the transaction. My AC works, but at what expense? They overpromised way too much, they failed to communicate after saying he would do so, they never took off the $100 they said they would, they overcharged me more than what initially on the receipt, they insulted & yelled at me for asking to see my car, they finished other vehicles before mine (vehicles taken in after mine), they refused to take my payment, they accused me, lost my keys and had the audacity to say it's my fault. This is my personal experience & I just want to save you all a HUGE headache. No business should operate this shady. No customer should be treated this way. read more

Martinez's Auto Repair - Bad business. - Auto Repair Near Me - Indio, California

Came in before closing because our AC stopped working on our ride home. It's over 110 degrees, so we had to find something quick. We called and Jeff answered, saying to come by and he'll look at it. Jeff was able to help us get the issue fixed so that we could continue our journey home. He showed us the issue, told us what needs to be fixed when we get back to our city and even wrote down the parts we would need! Thank you so much for your help, Jeff! read more

Well the Ac was fixed , just took along time , parts swapped , told it was this and that , worked 1 week then back to shop , worked 1 more week and then back , last time I took it just seemed like they were upset with me , but I more upset that bolts were not put back panels not installed correct , car was left open and filled with dirt and grit , never cleaned up after they were done , well it's been two months and ac still working ,, thanks for that read more

Used to be one of the best ac shops in the valley. I used to recommend all friends there but within the last two years place has just gotten terrible with costumer service and their work. Jeff is an honest mechanic and used to be one of the best but within the years he's completely lost it. He schedules more people than he should. He keeps your car for long than he says. His wife is extremely rude to costumers. And I had friend tried to go back and get his car and would refuse to give it back to him. He kept my sisters car for 3 days and did nothing to it. read more

These people are awesome One day in one day out My ac is fixed at a good price and first mechanic to actually show me whats wrong not just tell me. Thanks guys read more

Five stars isn't enough! Jeff is always working ! For best results leave your car there and ask when to pick it up! My car was a sauna now i need a sweater in there. Este lugar es el mejor ! Para mejores resultós Deje el carro y le pregunta cuando regresar por el! Dele tiempo a Jeff y le deja el carro mejor que nuevo. read more

The best service ever! Great work on my car and made sure everything was working and gave great advice I will keep coming here and recommend it to anyone else :) read more

Incredible service. Jeff fixed my car's AC quickly and efficiently and had the best price in town! Would 10/10 recommend Martinez auto repair to anyone that needs their car serviced. read more

My car didn't start unless you pulled on the steering wheel hard and called Martinez,he recommended a lady whom he said would be able to fix my problem. The lady then sent a man to my residence to check the vehicle. He said that it was a simple fix but that he was not able to fix the car here and to call the lady to arrange an appointment. And proceeded to charge for a diagnostic fee., After calling the lady to arrange an appointment she said that they were able to fix the car at home and came back only to tell my wife that they could not fix it and charged my wife another diagnostic fee. I will never go back to these unethical people for any car problems. read more

very pleased with the results Honest reliable service Jeff does what he said he will do Thank you Abram j read more

Was driving along the 10 and a piece of our car came loose. Stopped in without any notice and they fixed our car quickly so we could get back on the road. Highly recommend if you have any car troubles! read more

This place is amazing. I am a car fanatic and one day my ac went out. I took it to autozone because i thought i needed more refrigerant. However it said my system was overcharged. Jeff was recommended to me by the autozone employee. I called him and he said bring it in. So i did and at first i was worried because it was passing all the tests but jeff did something i hadnt seen. He exchanged the pressure in the system for new free-on. All of a sudden my ac started to work. I was relieved and it was almost half the cost of the dealership. I would highly recommended this hole in the wall place. Thanks so much jeff Nicholas. read more

I Went here to get my AC repaired on my Lexus and i couldn't be happier with the result. You can tell Jeff is passionate about his Profession and Works for a reasonable price. I recommend this location to anyone who has AC issues with their vehicle. read more