May 31, 2021~moving into my apartment, got towed due to my lack of realizing I failed to transfer my parking sticker into another vehicle I drove for the day. My fault of course, but so disappointing when a few hours later I owed $291 for this little error. I do reside at these apts! I kindly explained what happened, but NO HELP AT ALL!!!! Instead, I was repeatedly told it was my fault, to which I did not argue, but was hoping to be refunded or at the very least, helped with the cost. I was SHUT DOWN at every turn! What's worse is I was told "my car was the easiest to tow in that lot that night" and "good thing it wasn't towed before midnight, or I would've owed two days @ $291." Totally unprofessional and uncalled for!! Wouldn't pull camera feed because there was no audio. But this person saying these unprofessional things will be talked too. That is of no help or customer service for me. This company is definitely out for themselves. They did VERY LITTLE in a VERY FEW MINUTES to earn that much money from me. DEFINITELY NO HEART OR CARE FOR CUSTOMER SERVICE!! I do not recommend them for any of their other services. Who knows if they will create a way to take your money, but not deal with you in a respectful, professional manner if there are any errors involved. IN MY EXPERIENCE~THEY WERE DEFINITELY IN IT FOR THE MONEY~DISREGARDING ANY HARDSHIP THIS SIMPLE MISTAKE CAUSED FINANCIALLY!! The worse part is this is my residence parking lot it happened at. Shame on the apartments for allowing this or any tow company in. Not client friendly at all. I MOST DEFINITELY DO NOT RECOMMEND MARTIN TOWING!! read more