Basing my review on quickness and effectiveness alone, I'm giving 5 stars. I called, they came in…read more30 minutes. Never ever has a place been that great. My driver, Anthony, was great! He chatted with me and made me feel more at ease about my horrible situation that landed me needing a tow. I have no complaints about the driver and don't want the rest of my review to reflect his service. It was perfect. However, I have to mention that whoever answered the phone when I called (Dispatch, I believe, not a driver) was not professional. I had just been in an accident, I was very stressed out and panicky. I asked them, "Do I ride with the driver or do I need my own ride/Uber?" I thought that was a reasonable question...I've never had a tow before and I was at work. Even my driver asked me if I was riding with him or getting other transportation-I do not feel that my question warranted a joke. The man on the line responds "Nah, we just drop the truck off with you and you have to drive it home." Keep in mind I am having a panic attack and am not sensing that it's a joke so I go "Oh, okay?" and he goes "I'm kidding." Whole time, he had a tone of nonchalant sarcasm and I felt pretty bad about it. Maybe tell Dispatch to stop making jokes to troubled callers. Really distasteful.

I was stuck on an icy hill which I explained to the dispatcher named Kevin. The driver named…read moreAnthony did show up within the time I was told. That being said he couldn't do anything because he didn't have chains on his tires and said he would have gotten stuck if he tried to pull us out. He did try to physically push us out of the ditch and when that failed he walked away and said nothing to us. Several minutes later the dispatcher called and said his driver couldn't find us then I told him his driver was here said he didn't have chains for his tires tried to push us out then left. Then a few more minutes later Kevin called back and said his driver had to go buy a rope and would be back in 1-2 hours. then about 45 mins later a different person called and said the driver still needed to go buy this rope and some straps to safely be able to pull out my vehicle and that was going to take 4-5 more hours before he could get back to me. In the end my kind hearted neighbors pulled me out of the ditch and saved me over $400 dollars. I will never use or recommend this company ever again lesson learned!

Never needed body work done before and was hesitant to take my car to any shop, however these guys…read moreat Twisted Metal gave me faith there's still amazing shops out there, Renea gave me all of my options and took me through what they did step by step, honest and up front people 10/10 would recommend.

Brought my Jimmy into Phil and the guys at Twisted Metal! They did a fantastic job on making the…read moretruck right again. Phil did everything I could have asked of him. They made sure everything was fixed that was damaged in the accident. Then they went above and beyond and did some extra work for a very fair price. They didn't use cheap aftermarket parts even on my 1985 vehicle. Phil found a OEM quarter panel for me. My truck looks even better than before the wreck. They are a very busy shop but they will do everything they say they will. They even returned my rental car for me. Make sure to take advantage of the 20% off for first time customers if it's still available!!

Quality work! Cal keeps both of my older vehicles in top running condition…read more His knowledge of diesel engines especially older 7.3s is second to none.

Cal has rebuilt the rear end of my CJ8 and balanced the large tires that no one else could. Always…read morequality work and great communication. You may have to wait for them to get you in because they are always swamped. Thats a sign of a great place. Highly recommend!

I wish this place was in Austin! I was on a road trip and started feeling my truck pulling and some…read moreodd vibrations. I checked the tires for bubbles or separations , peeped all the front end suspension to look for anything glaring and found nothing. I called around many places, all were too busy, Walton's said their alignment machine was tied up rest of the day, but to come by and they'd do a quick ride with me and help diagnose my issue. I really thought it was an alignment issue, but they said their best guess was a bad tire and referred me to discount tire, down the street. Sure enough, about a quarter of my front left tire's belt had heat separated. It was such a big section you could only see it when it was spinning. Thanks Walton's, I wish there were more like y'all!

Communication isn't the best and prices are a little high but seems like very good people.read more

Great service, great communication, and fair pricing. I used a 3rd party warranty for my A/C repair…read moreand they walked me through the whole process. They gave me clear timeframes and actually met them, which was huge for keeping my business running. Kept me in the loop the entire time and delivered exactly what they promised. Took the time to do review because they took the time for me (2010 f150)

Took my vehicle in for maintenance, Jonathan Esparsa was great, kept me informed about the progress…read moreand what they found. I will take all of my vehicles there when they need service.

Quality service with quick turnaround. They allow me to leave the vehicle outside of the shop until…read morethey opened up the following day to swap out an alternator. Thanks Steve for all your help.

Pete came through in the clutch Again! I have been sick and not driving. Health wise things have…read morestarted to look up. Went to start my pickup and had all sorts of error codes and looked under the hood and the rodents had taken over. I limped the truck to Pete's a nsk them what they could do. Many wires were chewed and rodent nest were abundant. Steve told me they could fix it but it would be like time and material. For me that worked. Picked the truck up this morning and under the hood looked like a new truck. Quality work, and fair prices. Bye, bye. FORD service. Pete's has earned my trust and business. Thanks again guys.

Chris saved the day, and probably my life. I was headed back east when everything went wrong at…read moreonce. I was over 1500 miles from home, and frantic. Chris was happy to help a single mom on a road trip, as he told me he originally came from the east coast too! Chris took the time to find out what was wrong with my vehicle, he did a full diagnostic and then explained everything in detail, fixed everything rather quickly... I was back on the road way before I thought possible. Even though Chris was booked with many big trucks, he stopped and took very good care of us! I highly recommend Chris for any service you might need. I haven't had any trouble since! Too bad I live so far away, I would have him do all of my maintenance work! I wish more businesses were as honest and efficient as you! Thank you again Chris

Had a car issue at Buccees - he stayed late for us and even had to drive to get parts to get us…read moreback on the road. Very thankful I called here.

Went there looking for parts for a radiator recommended by birds down the street and the gentleman…read morestopped what he was doing and spent 10 minutes looking in various spots for my near impossible to find part which he never found but with this effort I will return for other services that they offer. Even if found the part would have added little to no value to them. Thank you sirs for your effort.

Affordable price & Exceptional service...both over the phone and in person! Stuck on the side of…read more287...next to the fast lane! People have very little regard for safety when driving next to a parked car with hazard lights on...so I worried about his safety (as well as my family's). But David was extremely kind in a very stressful situation and even helped me get back onto the highway (since cars move very fast where I broke down)! Thank you David and Nancy! Your help was very appreciated!