We were just browsing and ended up stopping by this store. My husband is a huge fan of Koa wood and saw their watch display. He is also a very basic man and usually wears a black standard iwatch band and a silicone ring. The salesman was kind enough to open the watch display (standard and iwatch bands) and let my husband feel the weight difference. He also said they could remove the links in store, so he could wear the watch out. We were sold! While waiting for the links to be removed, my husband also spotted their Koa wood and opal rings. After trying on a few, he picked one he liked and we bought that too. I really liked that the salesman was informative about the products but not at all pushy. It was a nice change of pace finding something that my husband really liked and will enjoy wearing for date nights. read more

Martin & MacArthur - A fancy Koa wood ring to wear on date nights. - Furniture Stores Near Me - Wailea, Hawaii

Opportunities to interact with customers from around the world, making each day interesting. The company values quality, attention to detail, and delivering an excellent customer experience. read more

Great local company with excellent artwork, jewelry etc. Customer service is second to none on the Island of Maui read more

The store has a wide variety of wood products for everyone. Mr. Wilson and Josh were awesome to work with. I bought something for myself and a gift for a friend. The Koa wood is beautiful with a rich color. The prices can be high, but you get what you pay for. I bought my items during a sale. It was worth it for me, but everyone has to do that valuation for themselves. read more

Xandra J. We received our custom chair the same week we ordered it and they scheduled the delivery after work hours so we could be there when it arrived. The wood is of exceptional quality and the workmanship is exquisite. Overall I'm super happy, I will be a return customer for sure. read more

My wife & I weren't sure what to get each other for our 5-year anniversary. We did a Google Search which resulted in wood so we initially thought an art piece. On our flight to Maui, I saw an advertisement on wooden watches and share it with her. As luck would have it, the restaurant we had dinner in was located in The Shops at Wailea. We bought his & her koa watches from a knowledgeable sales person. read more

The World According to Noelle Allergic Girl's Guide to Life --------------------------------------------- Maui Honeymoon Review Series ---------------------------------------------- This Martin & MacArthur has the best customer service- they are informative and polite. Its a decent size location filled with many great items for your home decor needs. The hubby and I picked up the cutest pineapple shaped Christmas Ornament, a fish coaster to complete my mom's coaster collection (they don't always have the complete collection in stock) and two bottles of the Alii Kula Lavender hand sanitizer. While Martin & MacArthur produces good quality items they are expensive. The Alii Kula Lavender line of products is sold here, the Ritz Carlton Spa in Kapalua and varies other place around the island- one should note they are considerably cheaper when bought at their gift shop at the Alii Kula Lavender Farm. I love the variety and good quality products sold at Martin & MacArthur! read more

I have purchased a table, a bedframe and a chair from here. They are beautiful, very well made, and the chair is quite comfortable.

I didn't feel welcome in this store at all. I went to try on some Koa sunglasses and the sales man treated me as if I was going to steal them. He hovered over me as I tried on each pair of the sunglasses and locked the cabinet each time I tried on a different pair. It was a very awkward shopping experience and not one I'd like to repeat. He told me that they had a shoplifting problem, so they are extra careful. However, this rep was standing there the whole time. I probably won't go back. read more

Pretty much the only place we could find that actually has stuff that is made in Hawaii! All the other stores in the shops seem to only carry chinese-made trinkets that have "MAUI" plastered all over them. Everything we got seems really well made and it all has a great story behind it - Money well spent! read more

Gorgeous koa pieces! Pretty pricey and impractical (how easy is it to ship a $4K rocking chair?) but the items are gorgeous. I ended up with a couple of pairs of koa earrings. read more

Important to note one star for sales staff and five stars for artists works. Today's experience was twofold. First to note is the superior and diverse artist representation working in different media from glass to koa to milo wood. Really a gallery environment that was a pleasant surprise and an invitation to slow down and appreciate. This perspective was jolted and unnerving by not one but two sales staff who lacked discerning intuition to respect a customer's space and demeanor. When I entered the store I started to chat with my partner about a remarkable whale sculpture and the skill of the artist. It was a private conversation that was constantly interrupted by an aggressive sales approach that could use some re training in terms of protocol and respect. This style continued as we made our way through the store and as a professional artist with gallery experience I have to say how hard it was for me to all but walk out and not return. If I were an artist with work in the store I would want to know that the sales staff have more intuitive tools to work with all kinds of customers. Some visitors will be collectors on the day and some will return if inspired. But some will not return because of poor sales skills from the staff. Because I am an artist I was a customer for those artists first and not because of Martins McArthur. I purchased a lovely glass piece and grateful to the artist who created it. Definitely not grateful to the staff whose skills need a refreshment course from management. read more

This is a great shop to stop by if you're at the Shops at Wailea. They have all sorts of fabulous Hawaiian gifts and locally made art, jewelry and other souveniers. The gifts here are upscale yet in many cases affordable. I couldn't resist leaving without purchasing a cute necklace first. Definitely stop in here and check it out...the service is friendly and nice too! read more

Martin & MacArthur is definitely pricey, but the items that they carry are so well made that it is money well spent. We stopped to browse the store while attending the WoW event at the Shops at Wailea. They carry beautiful jewelry, that is usually made by local jewelry designers. This is a great place to pick up a souvenir of your vacation or a gift for someone special in your life. The staff are very friendly and courteous and we appreciated their efforts as they offered to help when we lingered over different displays. I also bought a sugar free Hawaiian tea while there that has quickly become a favorite in our condo, everyone has agreed that we need to go back to purchase more. read more

Went into the store expecting to see items geared toward the Maui tourist, and was pleasantly surprised to find high quality, island-made goods. We ended up buying our wedding rings here from Lena. She is awesome and was very patient as we decided on a style. They are highly recommended. read more

A great place to buy gifts if you're looking for non-tourist trap, actually made-in-Hawaii items. Much of what was in the store was far above my price range, but they also had plenty of items that were more reasonably priced. The staff was polite and friendly, answering our questions even when it was clear that we wouldn't be able to actually afford the item they were discussing. They also had the perfect "box" to store the non-traditionally shaped item I bought for my mom. I had no worries about it breaking on the flight home. This seems like a simple thing, but it's nice not to have to worry about packing your luggage just perfectly and remembering you've got breakable items when you're exhausted after your 15+ hours of travel time home. read more

What a nice shop. Basically most of their products are made of Koa wood and it's really beautiful. And it's really expensive. No cheesy tourist gifts can be found here. You will be getting a quality Koa wood item. If you are looking to display something from Hawaii in your curio, then it really needs to come out of this store. It is a chain so you find many on Hawaii. This shop was large and had a good selection of products. Don't miss it. read more

Excellent customer service. They will go the extra mile, or in my case an extra 4000 miles (literally). Highest recommendation.

very cool store with wood everything, you name it they have it. My favorite are the watches, very artistic and yet they are fun and light weight. This is a great store to buy something for that someone who has everything. read more

Martin & MacArthur - Furniture Stores Near Me - Wailea, Hawaii

See all

Love how 95% of the stuff here is made in Hawaii... it's a great place to stop for all the gifts on your list. I give this 5 stars for the handmade bracelets for $15 alone. I bought one last year and had to come back and buy 3 more this year for gifts. I love this place and the service is excellent. read more

TERRIBLE!!! WARNING--DO NOT BUY ANYTHING FROM THIS STORE. I was treated very poorly and even lied to by the sales staff. I guess since they have almost $800 of my money, they don't need to have good customer service anymore. We have bought several thousand dollars worth of merchandise over the past three years of living on Hawaii, but this was by far the worst experience. On February 6, 2016, I bought a Koa watch at the location by Ward Center for my husband for his birthday (May 20). I bought it early because I had just received my tax refund and wanted to get him something extra special for his 30th birthday. My husband and I are both military, and he deploys a lot so I also wanted to have the watch purchase early given our crazy schedules. When I was in the store I was treated very poorly; ignored and had to beg 2 sales staff to even let me look at the watch to buy it. I bought it anyway, but was concerned about the return policy since his birthday was still three months away. The female salesperson told me it "wouldn't be a problem". She said as long as I brought it back to that location, and told them it was a gift, then it could be returned if necessary even beyond the customary return window. I had my daughter shopping with me and she also remembers the saleslady saying that I could return it in May if it wasn't my husband's style. Fast forward to his birthday, and he does not like the watch. It isn't his style, and makes him feel like an old man, so we decide to return it since we were told we could. We brought the watch back to the location by Ward Center last weekend, and were treated like criminals. The salesperson (Asian male this time) was incredibly rude, and told us we couldn't return it and accused us of being liars. He flat out said he didn't believe us. We showed him the receipt, and he literally turned his back to us, and mumbled some very ugly words. He was condensing, haughty, and refused to let us return the watch, which is still brand new in the box with receipt, even though his colleague had told us we would be able to. We left shell-shocked and in disgust at how awfully we were treated. It was literally THE WORST shopping experience I have ever had. We honestly just want to return the watch, get our money back, and never set foot in Martin and MacArthur again! STAY AWAY! read more

My husband and I were visiting Maui and we were looking for a mantel clock to bring home. Although we found the one we wanted right away, we ended up strolling around in the store for a while. Lots of beautiful, handmade things. The products are not cheap, but they are made with true Aloha. If you're looking for a place that really supports local artists and has beautifully crafted pieces with "character", this is the place to go. Ed the Manager is awesome, too. read more