I originally had a disappointing experience when trying to return an unused hat with tags still…read moreattached. However, Manager Bryant personally called me, apologized, and handled the situation professionally. He listened to my concerns, treated me with respect, and made things right. Because of his excellent customer service, I am updating my review and appreciate the effort he made to resolve the issue. Thank you, Bryant.

I had a terrible experience at this store when I waited in line to return a sweater that I…read morepreviously bought. I waited for countless minutes and the store managers just looked at me while waiting. They never offered any help and to make matters worse they were busy twiddling their thumbs. They had NO work to be doing. I'm very patient and respectful when it comes to situations like this, but this was extremely disappointing for such a prestigious store and company.

I have to admit, I judged Ollie's before I ever walked through the front door…read more When I hear "closeout" or "bargain" store, my mind immediately goes to digging through disorganized mountains of who-knows-what, wondering if I'll find a bargain or just leave needing a tetanus booster. So I walked in expecting one thing...and left wondering why I hadn't shopped here years ago. The store was clean, organized, and packed with recognizable name brands at prices that honestly made me do a double take. Every aisle seemed to have another great find, and instead of feeling like I was on an episode of Storage Wars, I actually enjoyed browsing. The employees were genuinely friendly, smiled, and seemed happy to help. That alone sets Ollie's apart from a lot of retailers these days. And I have to give a shout-out to whoever curates the music. Instead of the usual elevator soundtrack that makes you wonder if time has stopped, it actually made shopping enjoyable. Then I found out they have a 30-day return policy. That completely caught me off guard. I honestly can't remember the last bargain or closeout store I visited that confidently said, "If it doesn't work out, bring it back." Great prices are one thing, but standing behind what you sell says a lot about a company. The biggest surprise wasn't how much money I saved--it was how much confidence I had shopping there. Ollie's doesn't feel like a place that's just trying to move leftover inventory. It feels like a company that genuinely wants customers to come back. Needless to say, they earned a new customer. I can already tell this won't be my last trip.

A friend recommended this place and just wanted to check it out and see what they have. This place…read morejust reminds me of another big lots store. The items are a bit cheaper and they also have a rewards program too. But that's pretty much it . The cashier was very nice and friendly too.

Large selection compared to other locations. More decor and pillows, lots of bed and bath…read more Sometimes the best finds are in clearance section. Always pretty busy but lots of cashiers to get the checkout line moving quickly.

You can always get some great bargains here. I wished they had more registers open during the…read moreholiday hours. We were waiting in line and they only had two opened for awhile. There was a long line of people waiting. It took about 10 mins before someone opened a third register. Other than that, this location is big with a lot of parking. They need smaller shopping carts, like some of the ones in Downers Grove.

Awful customer service. Staff is extremely rude especially one of the women that work there. I've…read morehad three horrible visits to this store and have been belittled by staff every single time. I will no longer be giving this company any money because of how terrible the employees are.

The store is your average A&F Loud music and the classic Cologne. The staff is friendly and greets…read moreyou when you walk through the door which is nice. It's located in the new addition to the mall

Service good. Food fantastic. Seafood was cooked just right. Pasta was al dente. Complementary…read morebread was good, too. Atmosphere good, but since it is small space, it will be noisy if people next to you are loud. Waiter took my allergy info detail. Without some of key ingredients I asked to remove, chef did great job. Definitely come back again.

I recently started shopping at Francesca's and I love it! The staff was great here, usually I go to…read morethe one in Wheaton but this location is bigger than Wheaton. Lots of clothing options, jewelry, etcetera and it was brighter which just made me feel better.

I recently visited this store to return an item purchased the week before with tags intact and a…read morereceipt. The item was a swimsuit, unworn! The cashier hesitated to return the item. I had 3 on the receipt but was returning only 1. The manager ( in her 20s)came over, along with 2 more 20 something's and started examining the crotch of the swimsuit. I was mortified! It was not worn! Beware buyers...I went to a different Hollister's and it was returned without a problem. Fox Valley staff is very rude!

This is my 3rd time buying clothes from this particular Hollister store and this is the 3rd time…read moreI've been disappointed. Last time I bought a cream colored hoodie and within the first month both armpits had holes in them. This time I bought a collared button down polo style tee, I put in through the washer and drier on delicates, I'm about to iron my shirt to get the wrinkles out so I start unbuttoning the shirt as one does... every single button got caught on a piece of loose fabric. I'm never buying Hollister again. The quality of clothes are better at goodwill or the dollar tree if I'm being honest. I mean the amount of loose ended threads you'd think it was sown by a teenager. Besides their terrible clothing the only reason anyone would want to come back after that would probably have to be their great customer service.

I'm so happy they opened this new location! Only a block away from the old location, I strolled in…read morehere on their opening day. The interior is absolutely beautiful. They've now got a full screen above their register that's similar to the Oakbrook Store. An employee told me that this location may be even bigger!! They've also got a men's section as well, which is super exciting. The whole store is so much more refreshing because there is actual room to walk through and browse all the products than their Jefferson Avenue location. They now carry items that they didn't before, such as their self-care items located right by the register. My favorite section of the store was their leggings section. Still located in the back corner of the store, there are now screens by some sections that help you navigate the items to pinpoint exactly what would be best for you. I found that super helpful, as they only had a few employees working the floor when I visited. As for the clothes, they are actual quality. They're my favorite leggings that I always reach for and my most favored clothes to work out in. Pricey, but makes sense!! I'm super excited about this new location!! I think it's the best store to be at this address, and can't wait to purchase my essentials the next time I visit!

Incredible customer service- the Store Manager went above and beyond to help with a recent purchase!read more

I wish Eddie Bauer and sizes for slim/skinnier guys. I love their clothing. There is so much…read morevariety and colors. I find most of their clothing fabrics comfortable. The employees here are friendly. The store is well organized and clean. They have a nice clearance section in the back of the store. Definitely check that out.

I always check out the clearance rack at this location. Great deals on t-shirts and long sleeve…read moreshirts. This store has very good selection. Sign up for their free rewards programs to earn $$ toward future purchases. I would like to also recognize associate Giselle. She is always so friendly and provides great customer service.