* Cleanliness & organization: Visited at noon on a Saturday, and the store was impressively clean and well organized. * Selection: Great variety! I especially loved the workout section, with weighted vests, jump ropes, light weights, hats, and yoga mats. Brands included Peloton, Bala, Adidas, Gaiam, and Nike. * Parking: Convenient parking in the plaza. * Checkout: The line took a little time, but the pleasant shopping experience made it worth the wait. * Overall: My favorite Marshalls in the Bay Area! read more

See all

Stopped here on the way back home from Palo Alto. This was definitely a nice Marshall's location, well stocked and organized! So many cute things here, I was excited to see they had some juicy tracksuits in my size so I bought 2. They had a black one too but I just bought a dark blue one so I held back on that one lol. Lots of valentines stuff here right now, some hello Kitty, lots of sports stuff like the giants cups, a lot of sale items too! The furby cup was adorable and on sale for $6 I believe. The wheel of fortune cup set was on sale for $10. The people working here were nice too. Would come back! read more

See all

I like this Marshalls, I don't know why it has such low rating on Yelp. This store has everything from the clothes to home goods to shoes. Well organized and kept neat. Recommended highway. read more

We've been coming here for years since it's the closest discount chain to us now that we live in Redwood City. Pros: I'm giving it 3 stars since it does indeed have some good deals -- pet treats, pet supplies, cosmetics (i.e. sunscreen), frou frou gourmet snacks that never became a hit, random luggage, yoga shit (this is where I got my yoga mat and ball for labor, cheap enough that we got rid of them after I used them in the hospital) and most importantly for us, baby items. We've found some real hits here, including random toys for much cheaper, a Bumbo chair with snap on table and straps to convert into a high chair when placed on a regular chair, and the Graco strollers are often on sale here substantially cheaper than MSRP. For people who reeeeally like taking baby glam shots, they often have sets of baby costuming (i.e. tutus with matching theme hats, age signs) that normally market for way too much. The regular baby clothing selection is also great. Cons: Selection of items is not as good as Home Goods / TJ Maxx. We used to be super close to that when we lived in Belmont, but now it's a little bit of a hike just to tool around looking for good deals on something that may or may not be there. Parking lot here is kind of shady at night, and is near a bunch of dumpsters. Bathroom is atrocious. This time it was more atrocious than usual. Diarrhea in the bathroom, toilet paper quite literally everywhere. Where is management or custodial staff on this?! read more

Marshalls - Hell no!! - Department Stores Near Me - Redwood City, California

While looking at some clothes a lady that works in the women's section was working putting some clothes away and decided to get in my face without saying excuse me or anything. I asked her why she did that and she said "well I work doing this all day" and I asked her, "getting in customers face to put clothes way without even an excuse me? That is very disrespectful." I don't come here probably like once a year for the same reason because it hasn't been the first time. Manager needs to learn how to train them! read more

This Marshalls is okay. It's located by the Target in Redwood City. Their clothes left much to be desired but my sister had fun looking at the exercise clothes and gear, and even bought a water bottle. I didn't find as much name brand stuff as some of the other stores. I think stores like Marshalls cater to the demographic and I guess this area is not as fashion forward. read more

Nice and tidy as far a Marshall's go. Bathrooms a bit untidy. Love the shoes section.

Every customer care person I have met here is very kind and polite. The long lines also move fairly quickly.

The service is 6/10. There is lots of selection. The price/value is good. The reason I'm giving 2 stars is basically because in this location people rob everyday. Its usually during 5:00 till closing. The rate people rob here is during Sunday. Overall the service is very good. read more

This store is great and if you take your time and not rush you can find great merchandise at a great value. I often finds things that I can't wear but have a friend or family member who can, so shopping for gifts here is great! The store is clean and the sales staff are very courteous and helpful. I like shopping at this Marshalls! read more

Love this store. It is full of great values and the people there are really nice and helpful. I get everything from dust mops to foot wraps, kitchen accessories and handbags...All great values. Parking is easy and they are right next to Target and a few other great stores like Carters. I love the customer service and friendliness of the people in this store. read more

The store is OK. There can be very nice and hospitable employees and also just the opposite. You can find some pretty good deals just watch the quality and the overall appearance. Recently, I wanted to see a perfume in the glass cabinet and I asked an associate for help but she simply said "No" and kept walking and didn't get anyone else to help me. I think her name is Lisbet. Very disappointed. read more

I give it a 3 because sometimes they are stocked. I have taken back things that are poor quality . Last week I had to ask 3 times at the register for her take the tags off the tennis shoes as I needed to wear them . Major language barrier . read more

Quise regresar unos zapatos y un muchacho q se llama castle me trato muy pesado , la cajera desde q llegue solo mueve la cabeza y no saluda y yo llegue contenta saludando y me respondió grocera ella tenia asentós salvadoreño y fue fatal me arrebató el teléfono la cajera y yo no se lo estaba prestando ya no regresaré allí tengo 15 años visitando esa tienda y es mi primera mala experiencia fui a San Mateo marshall y me atendieron bonito muy profesionales y pudieron resolver mi problema regresé mis zapatos y no me causaron ningún problema los mismos latinos son igualados y rasistas ubiera sido un americano el q les hace un escandalo q rapido acuden a ayudarlo es lo q e visto de esa tienda read more

Eh, it's no Macy's so you can't really complain lol. I've never had a bad customer experience experience at this Marshall's. It's a convenient location and I always find something I can use, even if it's not what I went there for in the first place lol. The registers, however, can be quite slow, although I attribute this to short-staffedness and am a patient person. The tidiness of the store can be lacking at times; I am just comparing what I have seen in other Marshalls (like I'm pretty sure the one in Gilroy is a little cleaner). I usually go here for cheap cosplay shopping, so this works for my purposes. read more

One of the first Marshalls I've gone into. I was looking for sneakers. I was amazed at the selection, but bummed about the complete lack of anything in my size! Even boxes that did say size 12 on them didn't have size 12 shoes in em. Several of the boxes had children's shoes in them. Most of the shoes seemed to be a mens 7 to 9. I did find a few kitchen things so that was good. Overall it seems hit and miss since it's a discount store. But I'll be back to check it out again! read more

There's something here for everyone! They have clothes, purses, housewares, kitchenware, shoes, decorations, bedding, luggages, skincare, make up, shampoo, conditioner, toys, you name it! I like this place because they have a wide variety of name brands and off brands to choose from. I just recently found out that they carry high end name brand hair care products that I will definitely be back for! You will find great deals here if you know what you're willing to put in a little extra time to look for read more

Yeah, this store is pretty ghetto. However, given the lack of a good TJ Maxx in the area (the old one closed down and the new one S-U-C-Ks) I've started frequenting this Marshalls. It helps that it's right next to good chinese food that charges an armandaleg for delivery and the Target. But I digress. I used to work at marshall's--not a proud time in my life, I'll admit. It was high school, and I was in charge of the shoe section. thanks to my hard work, I improved shoe sales dramatically and was rewarded with a meatball sub (what i would give for a crappy ny meatball sub right now) which I totally took for granted. And from my time in the store, I know that no one who works at marshall's wants to be there. Understand that and your shopping trip takes on a zen air, where you don't necessarily mind that it takes a half hour to checkout or that the lights make you feel like you're in the matrix. I found some great pants for $12 that I couldn't keep because my expanding belly makes cute clothes impossible. But I was also able to find three cute tops (one DKNY and one velvet--I don't know where I've seen that brand before, but it's kinda snazzy) that will accomodate my burgeoning waistline AND hide the fact that my button's undone (and possibly my fly too--motherhood=no shame). So I'm one happy fatty. read more

very convenient location for me, meaning i can walk there in a matter of minutes and get in a bit of exercise. this one is quite large and generally speaking, well-organized. the shoes are usually the first thing that i see, since they are on the right hand side of the store, immediately upon entering. clothes are in the middle section of the store, but these could definitely be better organized. since i'm a penny pinching shopper, even when it comes to clothes, i will shop here and weave through the rows of discounted clothing. it's really a hit or miss whether or not i find what i'm looking for, since not all sizes and colours are available whenever i come. there's a large section of home goods in the back, everything you need for your kitchen, living room, bathroom and bedroom. again, selection is based on what they have at the moment, and sometimes i will find what i want, other times, i will not. customer service is average, nothing out of the ordinary. they're open til 9.30pm on most days of the week. read more

When the mood hits me right, I love to shop going through the racks. It is like a treasure hunt looking for those good buys. I've lived in different parts of the country with Marshalls and had an idea on what to expect. Boy, was I disappointed! Ambiance: What ambiance? The store is always a mess and gives you a nervous feeling because it is so disorganized. Quality: You can find the name brands here, but don't expect to find items of quality. Almost everything that I've gotten has quickly fallen apart or has some defect in it to make it unwearable (as compared to their full price twins). I dread going in here and I feel like I need to decompress and take a shower after a visit to this store. read more

Every time I come here I end up waiting a ridiculous amount of time to purchase my items. There are never enough cashiers. Other employees come and go from the front cashier area but none stop and help clear up the line. It's annoying and as I stand there, I start questioning my purchases and always end up putting a couple items back as I stand there waiting and waiting... and waiting. read more

I am not a big shopper, but a friend wanted to come here before heading home to AU. (Prices are much cheaper in the States.) The store was more well organized than other Marshall's I've been to. The hubby found a good deal on new tennis shoes, and my friend found a few things she wanted for a good price. I didn't get anything, but I would be more likely to come back now. read more

Never going back to this store my reasons! 1) Disorganized store (its impossible to find anything) 2) They don't have a restroom for customers 3) The store is a mess, their customer service staff is extremely rude read more

I am giving this a 5 star review because of the manager that was working yesterday. Not only was he super friendly while walking around the store (constantly smiling, saying hello, and offering help) but also he solved some serious backup problems at the register. When I got in line, there were only two cashiers working and 8 customers waiting. The manager immediately came to the front, called all of his employees over the intercom to take stations at cash registers to get the line moving. Customer service at it's finest. Well done sir. read more

I love a bargain and I love browsing through racks and racks of stuff to find that one really cool item BUT this place tried my patience. Incredibly disorganized and messy and overstuffed racks. When a rack is too full with hangers, you pull one thing out and you end up tangled in 5 other items of clothing and the it just gets worse from there. Every rack was like this. I spied some really adorable Coach pumps for $120 (marked down from $350+) but I just couldn't bring myself to spend that much. In a Marshalls. For one item. Might go back if the mood ever struck me, but I'd rather hit up Goodwill for a better deal and less of a headache. read more

This location is not messy or ghetto like some of the other ones. Its is organized and clean. Parking is easy and the customer service and staff are great. They always have a great selection of high end brand name designer handbags that I love. If you have dogs be sure to check out this section of the store as you can always score some great pet friendly finds! read more

I came here for home goods. They have a tiny selection. Definitely not worth the trip. I can't speak for their clothes selection so if you're interested in that check out the other reviews but for home goods, they really need to expand their selection. read more

They've recently redone this store and when I revisited it today, it was totally way more organized and well laid out which is half of the battle when you're looking for a bargain! The only thing that was a little weird is that there were racks sorted by color, kind of a la goodwill, without respect to size. Somehow, though, I don't find as much fun stuff at this Marshalls compared to others... Worth a stop while you're checking out Target next door. read more

LIMITED selection of clothing. There's not much more to say. On the other hand, I'm eyeing a Betsey Johnson handbag for $40. It sounds like a good deal to me; however, they only have it in black. read more

Never been to a store like this that doesn't have a restroom for one. The clothes here seem tossed around and in a bigger mess than the other Marshalls I had been to. And the discounted items were really not discounted much considering their condition. read more

Marshalls - Department Stores Near Me - Redwood City, California

See all

Rude employees at the checkout. The young Hispanic man was nice. The woman wasn't. Now I know why people shop on Amazon. read more

This Marshalls is OK. The selection is limited for clothing. The shoes on the other hand are a bit better. I would completely avoid going to this place on a weekend when whole families are there with children. read more

I am never shopping here again. I bought an exercise ball yesterday. I mistakenly bought one that was too small (for people 4'8 to 5'3) and I need a bigger one (I am 5'9). I couldn't find my receipt in the bag, my purse or elsewhere. I always keep receipts, so this was new for me. I just wanted to make an exchange and l got was a shrug and "I can't help you." I am now stuck with something that I don't want. I know this experience was partly my fault, but I know that I am not the first person to try to exchange without a receipt and I can't stand when customer service doesn't try to help. read more

Just stood in lines of 25-45 deep at IKEA and Nordstrom to return items. Both had only 2 people at registers. It took 1.5 hrs. to JUST RETURN at both. This post is to commend the way Marshalls handles their customers waiting in line. Shows me that management is doing things right! Long line = many cashiers at Marshall's. As it should be. They respect and appreciate their customers. Thank you! read more

this was the worse expieranse i have ever had with ANY Customer service... I called up to see if they had a Polo in stock. while explaining what it looked like to the representative she sounded distracted, then asked me to repeat everything again.... I did, she then said hold, no more then 30sec later he came bacck on the phone to say they didnt have n stock.. i asked again are you sure? i stated a pink stripped polo with a green colller (you would think easy to spot or atleased grasp) she said no we dont have that... I said what did i say the shirt looked like, just because you could tell she wasnt paying attenchin. she then said thank you and hung up on me.. I called back and spoke with the manager, she was even more rude then the other thing i was talking too... she tried to say that i hung up on her and that i was lying.... This is completely UNEXCEPTABLE!!!!! What kind of a buissness opperates in such a manor.... never will i shop there again!!!!! read more

there is always only one checker on staff.......hopefully they will have more during the holidays......its okay ...i tried on some crazy baby phat jackets while BF was waiting in line went in looking for a nice men's white shirt for a wedding.....came out with said shirt and curious feeling of why everyone looks sad in there..... read more

it has gotten a little bit more organized over the years but still not very easy to walk through. they dont make enough space between the racks to push a cart through the whole place can be in a mess by the end of the day sometimes its hard to find someone to help you but i still love marshalls! read more

This store was a MESS.. There was stuff everywhere and no staff to speak of, which explains the mess. I found a few new workout tops, the reason for going there, mission accomplished. No need to return here, there are better Marshalls closer to home. read more

Okay, I'm still scratching my head and wondering why did I break down and return to the Redwood City Marshalls store? To sum it up simply, I am now downgrading their rating to 1 star and that's me being generous. The store is a mess, their customer service staff is extremely rude, and the quality of their merchandise has gone downhill. Sorry, I gave them another shot and they failed miserably. I will gladly take my money elsewhere! read more

I bought a $75 handbag here right after Thanksgiving. The strap broke last night and when I went to try to exchange it today-they were very rude and would do nothing about it. They did not even try to make it right. Not shopping here again, which is unfortunate for them since I spend alot of money there. read more