Great communication throughout. Great price…read more Fast and careful care of my car. Knowledgeable and professional

Super fast service, and great communication. Accurate on ETA provided. I was receiving constant…read moreupdates.

Industrial Towing and Recovery is hands down the best service I've gotten in Chicago! I don't…read moreusually review places unless it is worth going out of the way for, but Wulfrano was so communicative and helpful throughout the whole process. I've never had a flat tire before, but once I was within his company I learned so much! Wulfrano has years of experience with cars and is so resourceful with recommendations around Chicago from tires to auto shops. Very quick service, reasonable pricing, and a very well-rounded person that is as kind as can be! From now on, if I have any car issues I will be reaching out to this family-owned business :)

As a result of moronic automobile manufacturers deciding to no longer equip their new vehicles with…read morespare tires, I was literally stranded after a canyon-like Chicago pothole ripped my car's tire, since I had no tire to replace the damaged one. After phoning six different towing companies and getting only voicemail responses, I was extremely fortunate to reach my terrific new friend Mr. Garcia at Industrial Towing and Recovery. This outstanding gentleman first asked me if I and my passengers were all safe, then promptly assessed my situation and in less than an hour was at my location with an identical replacement tire which he quickly installed at a very reasonable price. This is one of the most superb customer service experiences I have ever had, and with a family-owned small company no less. Mr. Garcia, you are absolutely EXCELLENT and I will recommend your fine business to everyone I know. Thank you again for your high quality service! Ken C.

Terrific experience every time not only in the city, but just reached out for service in the…read moresuburbs, and Alex was able to connect me with an another company. Great experience!

They arrived in 15 minutes and were able to jump my vehicle. It went smoothly. Met my expectations.read more

Excellent experience. Everything went smoothly. Great people would recommend highly.read more

Wow, excellent service! I called today looking for a very specific, hard-to find part for our EV…read more They did not have it, but Raymond referred me to an auto recycler that did. That is why I am keeping Amigos in my phone's contact list. They are knowledgeable, friendly, and fast. Not too many businesses would pass you on to a competitor if they themselves did not have the part in stock- these guys looked it up in their system and did pass me on. Thank you! We will do business again soon.

post: Outstanding…read moreservice from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David!

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.read more

Growing up in Oak Park it is nice that I was able to support local business. I called Joe the day…read morebefore and he quoted me the price. He honored the same price even though it snowed 10 inches the following day. Joe was nice and very friendly. He's definitely someone I am adding to my contacts to call if I have future car problems. He towed my car from Oak Park to Bridgeport and the price he quoted was fair.

Got my car towed back to my house and driver wouldn't put in my driveway i called caa and they sent…read morethese guys I've had tons of cars dropped in my driveway they said it's not in the policy not impressed I would not recommend. If you love pushing your this is your place to call

Dont Use we had a flat tire along the road and the tire man showed up told us what was wrong the…read moreall of a sudden hopped back in his vehicle and took off never heard back from then again or will answer their phones.

Terrible company to work with. We called at 10pm to have our car towed in the morning and the guy…read morewho answered was nice until he suggested we couldn't get the car towed at that time due to rush hour (we told him it shouldn't be an issue because it's Sunday and there is not rush hour). He didn't like that we corrected him and said "ok have a nice day bye" and hung up. Then wouldn't answer again.

I would have preferred to resolve this directly rather than leave a negative review, but my…read moreexperience with European / Technicraft has been extremely disappointing. My Jaguar was brought to European Collision after a break-in in which the driver's window was shattered. State Farm recommended European Collision as a certified facility that works with Jaguars, which is why I trusted them with my vehicle. What should have been a straightforward repair has turned into 2 months of delays, four visits, unresolved problems, and significant inconvenience. First visit: My Jaguar was brought in for the broken driver's window, and European Collision had the vehicle for approximately 14-15 days. When I went to pick it up, the battery dead, so the vehicle had to remain at the shop to be charged. After I eventually picked up the vehicle, within approximately 15 minutes, I discovered that the driver's door lock controls were no longer working. I immediately contacted the shop. The driver's door locks and controls had worked properly before the vehicle was brought in for the window repair. Second visit: I returned the vehicle and again reported the lock problem. I was told it would be addressed. There were also issues with the replacement window trim, including a damaged part that caused another delay. Third visit: I had to return the Jaguar because the paint damage from the original break-in had not been properly completed, and the window/trim work was also not properly completed. The window had to be removed again so the paint work could be completed and the correct trim installed. European Collision had my Jaguar for approximately 7-10 days during this visit. The driver's door lock problem still had not been fixed, and I was told another part needed to be ordered. Fourth visit: After the part arrived, I returned the Jaguar to have it installed. The shop kept my vehicle for two days, but even after installing the part, they still could not fix the driver's door locks or determine what was causing the problem. I was ultimately told I would need to take the Jaguar to a dealership for a diagnostic. Now I am being forced to pay for that diagnostic myself because the lock problem was not reported to State Farm as part of the original repair. I may also have to pay most or all of the cost of fixing the problem. This is especially frustrating because the problem appeared within 15 minutes of the first pickup, did not exist before the repair, and was reported immediately. European Collision had four opportunities to address it, including having my vehicle for 14-15 days during the first visit, 7-10 days during the third, and two days during the fourth. There was also a serious lack of attention to detail. The broken glass from the break-in was never properly cleaned. Even after four visits, I continue to find broken glass inside my Jaguar. At every pickup, I also found shop dirt and footprints on the carpet and door trim. The floor mats and work areas were not properly covered or protected. I also paid approximately $1,000 out of pocket for additional paint work. Because the window had to be removed again to complete the paint work and correct the trim installatio I am now being forced to pay out of pocket for a problem that arose immediately after their repair. I also made repeated attempts to resolve this with management. I requested the District Manager's assistance and was given an email address that was undeliverable. I then contacted the Technicraft Group corporate office, was given the General Manager's information, and again the email address provided was undeliverable. I also contacted the company's online customer service and received no response. After trying the shop, the District Manager, corporate management, and online customer service, I still have no resolution. Based on my experience, I would not recommend European Collision / Technicraft , especially if you own a Jaguar or another luxury vehicle.

A business that clearly doesn't understand what good customer service mean.Very disappointing…read moreexperience.