This is a very modern and up to date veterinary centre, purpose built within the last few years…read more There is a large car park and wide automatic doors making access very easy for everyone. There is a spacious waiting area with comfortable seating and a range of items available for purchase, such as food, leads, pet carriers etc. The vets are qualified to deal with the usual domestic pets and more exotic ones. They do their very best for every animal and are understanding and compassionate towards pet owners/lovers. This is a veterinary service of long standing in this area, having move just a short distance from their original premises, and they serve the community very well.

Have been registered here for two years and have not lost a pet under their care, I keep exotics so…read morehave been to quite a few vets trying to find the right one, anyway, safe to say they are very thorough and very helpful.. They even treated my poorly budgie and had knowledge if less popular animals like African pygmy hedgehogs! The bill is never cheap (when are vets cheap) but definately worthwhile going to them rather than other vets I have found in Kent...

I took there both of my pets (hamster and guinea pig). I was very happy with reception and the vet…read morehimself. They correctly treated my animal, one of them was nearly dying and they saved him. The hamster lived another 1.5 years. They let you in without any questions, particularly in emergency. The prices are reasonable too. If you love your animal, you will take him where they really care and that's why I keep coming back in case there is any issue. Definetely 5*****.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

the vet couldnt be more helpful and lovely.. JAYA not good for parking. but staff and level of care…read moreis outstanding try them you wont be disapointed.. good advice on phone and excellent price costs

They have declined dramatically in their patient care over the last 3 years I have taken my pets to…read morethem. And if you have an exotic animal I would avoid this vets. In December I was quoted £600 for an operation In two places on the guinea pig. I agreed to go ahead with the operation until the vet ( who since left the practice) called me to say we could half the operation as the biopsy was inconclusive. Four months later I went again as the most concerning lump had grown a little bigger and was causing her discomfort, only to be quoted close to £1000 for exactly the same operation. A price difference well beyond normal inflation. They conceded to charge the lower price for the operation without apology and the aftercare was not good. Although I did my best to clean the most major wound every day and to make sure her living place was as hygienic as possible, I was made to feel like I was the problem that she was chewing her scabs and causing herself ongoing bleeding. The vet who operated Jon her was absent much of the time so I saw a fear mongering locum which resulted in two emergency visits as the wound got worse to different gets because of the absence of the vet who operated on her. One time I drove to London because I was told no vet was at trinity and the more local vet would charge me as a new client. The one in London wouldn't. When the vet in London charged a new customer price and realised I'd been referred they suggested I ask for a compensation from Trinity. However the staff who had had that conversation over price had not told the truth about what they had said to me and the conversation conveys in the email was entirely different. They said the would contact the vet in London to say I was coming but I arrived there and was nearly turned away at the door as that vet knew nothing about me coming fortunately they had space to see me. This catalogue of failures by Trinity vets shows a marked decline in Thier service. They used to be excellent. And the dishonesty of the staff upset me the most. They used to have at least three exotic vets and now appear to only have one. Mark is good and your pet is in the best hands with him, but he is only one man and cannot see to urgent problem since they used to have about 3 exotic vets there but now only have one. When my pet finally saw Mark again. The wound which other gets around Kent had labelled a serious concern, turned out to not be a problem and there was a very simply solution to aid the healing. But as you can imagine. One exotic vet in the practice is not ideal. Furthermore they don't respond to emails in a timely manner so if you have worries about your animal they won't put your fears to rest. The way the gaslight the concerns of thier clients is abysmal. Vets avoided. I'm now looking for a new exotic vets in case of needing them for one of my other two pets....

The number 1 practice in the South East in my opinion. They can deal with anything, not just cats…read moreand dogs. In an area of notoriously poor veterinary centres, Trinity stands head and shoulders above them all. Brilliant in every way.

I had to rush my pet rabbit here one Sunday with fly strike. The vet that saw her was very…read moreknowledgeable and I returned a number of times for follow ups. The services are pretty expensive but that is what you pay for to have vet services on a Sunday.

I have nothing but praise for this practice..!!! Great service and realistic prices...would…read morerecommend highly!!!!!

We have taken all manner of creatures large and small alonf to this vets practice and they never…read moreseem surprised: we've even brought poorly hens in! Just what you would expect from a local, rural practice really. The staff on reception are always very personable and there is an on site grooming service available. Whilst both vets are extremely knowledgeable I have to say that I have found the female vet, on occasion, to be a little overly clinical.

Have been taking my pets here for many years, best vet around, wouldn't go anywhere else!!!read more

So: we were referred here because there was no vet in attendance at our usual place. The…read morereceptionists were efficient and helpful over the phone. I drove to the surgery and our puppy, who had decided to eat half a pack of Hotel Chocolat pebble things, was seen as soon as I arrived at the surgery.- no waiting around! A quick call about an hour later and the deed had been done: chocolate regurgitated and puppy ready for collection. The only problem was that the vet told me he'd be a bit subdued and fragile for the evening: wrong, you'd never have known what had happened! Thanks.

After being with this vets for decades and after spending considerable amounts of money with them,…read moreI found myself expelled from their practice without any discussion due to being a little irritable with one of their nurses over the phone when I was informed that they charge £15 to complete an insurance form! They treated me like a criminal when I rang to ask why this had happened and refused to discuss amything or to refund me health plan money I had paid but received nothing for. On moving to another, much nicer vets I discovered that Mote Park Vets have a policy that bans owners from seeing their pets' notes/medical history. I further discovered that this is very likely to be due to the personal comments made about owners on pets notes by their nurses/receptionists which have no bearing on their pets' health. They also had to be chased on numerous occasions to send the notes to my new vets. I was obviously given full copies by my new vets who thankfully have no such ridiculous high handed policy. They used to be a wonderful and caring vets, but not any more. They all seem under pressure and all are afraid of the owner - even the vets who appears to have turned into a dictator. This has been a shocking and distressing experience and after such horrible, unfair and unexpected treatment I am glad I am no longer with them.

I have attempted to resolve issues privately for coming close to 4 months. They are a pathetic…read moreexcuse of a Vets practice, and I can say this reassuringly after experiencing positive and effective veterinary care since switch practice. Samuel Hall is a coward, a pathetic excuse of a man and is more interested in hiding than being a genuinely caring practitioner. This isn't a post from a bitter person at all, and all of my communications with them including their internal 'impartial' service, is actually a closed shop to protect themselves and not actually aim to be a customer service led business at all. They do not follow their own practice guidelines when it comes to charges to their customers, communication is poor/non-existent. The communication and perception of situations are just embarrassing. Emotions aside to what has happened to my poor cat that has resulted in her eye being taken out and subsequently deteriorated and has now been put down. DO NOT GOT TO EASIPETCARE Chatham or Dartford. Under the stewardship of Samuel Hall, you may get lucky with some positive service, but I can tell you from experience of being a customer of theirs and now not, there are better Vets out there. Someone who comes from Canterbury and a family man of young children, I would expect much better.

Ok if you want a cheap vet for injections , puppy and kitten packs…read more I would give NO STARS to the PRACTICE MANAGER . But for more complex illness go anywhere but there, manager let my cat die as he wanted Full paymemt up front before he would let the vet proceed with the operation she needed, my cat was very poorly. Vet even called me afew hours later saying I have to transfer the rest of the bill straight away. I had to borrow money, so I transferred money as soon as I could, but had to get through to my son and he was working. To lend the money and for him to transfer to me. but sadly she had a massive heart attack after surgery and died. He covered it up by saying it was because she wasn't stable enough and that she was to poorly to operate. But the vet actually called me saying sorry the manager will not let me operate and at this moment she is stable and it's the best time to operate..but until the payment is paid in full, nothing he could do for her. I had left £250 cash when I came in with my cat, and told the vet I will bring remaining monies when given the total bill, once operated on. as you usually pay after and then they know what to charge. I didn't even know she has died until I got to the vet to pick her up as they called me telling me she is ready to go home, when I got there the manager and the vet were no where to be seen. A differnt vet brought me in a room and told me she had suffered a massive heart attack after surgery. I was completely devastated, and couldn't even speak. Sent a letter of complaint, got reply back from the same manager, and obviously he covered it up and lied. Would never take my animals anywhere near there never again.