I have attempted to resolve issues privately for coming close to 4 months. They are a pathetic excuse of a Vets practice, and I can say this reassuringly after experiencing positive and effective veterinary care since switch practice. Samuel Hall is a coward, a pathetic excuse of a man and is more interested in hiding than being a genuinely caring practitioner. This isn't a post from a bitter person at all, and all of my communications with them including their internal 'impartial' service, is actually a closed shop to protect themselves and not actually aim to be a customer service led business at all. They do not follow their own practice guidelines when it comes to charges to their customers, communication is poor/non-existent. The communication and perception of situations are just embarrassing. Emotions aside to what has happened to my poor cat that has resulted in her eye being taken out and subsequently deteriorated and has now been put down. DO NOT GOT TO EASIPETCARE Chatham or Dartford. Under the stewardship of Samuel Hall, you may get lucky with some positive service, but I can tell you from experience of being a customer of theirs and now not, there are better Vets out there. Someone who comes from Canterbury and a family man of young children, I would expect much better. read more

easipetcare - Chatham - Abysmal practice principal - Veterinarians Near Me - Chatham, MDW

Ok if you want a cheap vet for injections , puppy and kitten packs I would give NO STARS to the PRACTICE MANAGER . But for more complex illness go anywhere but there, manager let my cat die as he wanted Full paymemt up front before he would let the vet proceed with the operation she needed, my cat was very poorly. Vet even called me afew hours later saying I have to transfer the rest of the bill straight away. I had to borrow money, so I transferred money as soon as I could, but had to get through to my son and he was working. To lend the money and for him to transfer to me. but sadly she had a massive heart attack after surgery and died. He covered it up by saying it was because she wasn't stable enough and that she was to poorly to operate. But the vet actually called me saying sorry the manager will not let me operate and at this moment she is stable and it's the best time to operate..but until the payment is paid in full, nothing he could do for her. I had left £250 cash when I came in with my cat, and told the vet I will bring remaining monies when given the total bill, once operated on. as you usually pay after and then they know what to charge. I didn't even know she has died until I got to the vet to pick her up as they called me telling me she is ready to go home, when I got there the manager and the vet were no where to be seen. A differnt vet brought me in a room and told me she had suffered a massive heart attack after surgery. I was completely devastated, and couldn't even speak. Sent a letter of complaint, got reply back from the same manager, and obviously he covered it up and lied. Would never take my animals anywhere near there never again. read more