Food is good, I've actually never had bad food from there. However, if you are looking to order something anything really, but especially calzones, and then not get what you ordered...you've found the right place!
Multiple times we've ordered calzones and they were wrong. In fact, it's always missing ingredients. One time we asked for sauce inside. They forgot, or didn't care, not sure what... We complained, they sent new ones with sauce inside. Glad they did that, but I would have preferred to just have them compensate in a different way, partial refund, or let us get new calzones another time. Instead we had to put them in the fridge and they weren't great reheated the next day.
The next time we ordered, I paid extra for onions. Guess who got no onions! Complained on their website...no response.
Tried to order more food another time, I have reward points on their online ordering, enough for free garlic knots. It won't work. Contacted them multiple times, by their website, by FB, by FB Messenger, all I got was someone telling me how to do it. I know how to do it, I've used the reward points multiple times. Then they just straight up ignored me from then on out. So I started sending multiple emails. Finally someone got back to me and said he would add an order to my account under my phone number. So last night my husband orders because I was not feeling well, they had no idea what he was talking about. So they said they wanted to see the email when he picked up the food. He gets home and I'm looking at our boxes and they have his phone number on them even though I heard him give MY phone number and tell them the whole situation. Also, we both ordered calzones...guess what happened? No sauce inside, even though we ordered them with sauce. The employees here are idiots. I'm done ordering food from there. It's not hard to make food, you read the order, put in the ingredients, cook it, done. I don't know if they are too busy screwing around and not paying attention or if they are employing airheads. I even looked at our box, which I did take photos of, and still have my receipt which shows what we ordered. I'm guessing the part on our box that say "M IN" means marinara inside...also I have no idea what else that would stand for so it would HAVE to be that.
It's really too bad because I prefer to order through their app because I hate talking on the phone and hate ordering food on the phone because they either talk so fast I can't understand them or they can't hear me or something to that effect. I wish more places would do app ordering so I can order my food without hassle. It also stinks because I think their food is really good, you just never get what you pay for, literally. read more