Went to the Southlake location which is someone else's clinic that they use when they're seeing patients in the area. No sign outside so difficult to locate. Four small cheap looking chairs covered in nasty stains in the lobby. Myself and another lady stood rather than sit on them. I waited about 50 minutes in the waiting room and then another 10 or 15 in the exam room. Dr Valente came in, shook my hand and half heartedly apologized for the wait. He glanced at my chart and said, why are you here? In a tone like he didn't understand what made me come. I responded that I have triple scoliosis 49°thoracic curve that causes pain and restricts abilities. My regular doctor had referred me to Arriosti PT, who said not safe to work with me until a spinal specialist outline what would be permissible to not harm my heart or lungs. Dr Valente had me stand up, put my hands out in front of me, pushed on them, told me to hold my arms out and pushed on them, then said 'tell them to do whatever they want'. He said I needed a specific scoliosis x-ray at Harris hospital. No paperwork or other written information was provided. The front desk said just to call Harris to make an appointment. I called nearby Harris and they said there was no order for an x-ray. The person at the hospital contacted dr. V office to get the order sent. When she finally got it, it was for a different location downtown. That all took over a week. I could not go downtown right away because of work. When Valente's office called to confirm my next appt, I said please reschedule since I had not been able to go for the x-ray. She said I should call back to reschedule because she didn't want to 'waste her time' following up. Could not believe she said that. I came here because I needed help but that didn't happen. read more
