This review is not directed towards dr. Johnson himself as I never even got to meet him. This is directed towards the staffing at his practice.
I am new to the area and I have braces already and needed to find an orthodontist to continue my treatment. I got referred here by the Modern Orthodontist as I was trying to get multiple quotes.
I called Dr. Johnson's office on 3/15 and there was no answer. The outgoing message said something along the lines of the office being closed Friday and that they would return Monday. I thought, okay no problem I'll just leave a voicemail and they'll get back to me Monday, right? Wrong. Monday 3/18 came and I hadn't heard anything that morning so I called around 1pm (thinking it would be after lunch). I called and again, no answer. This time the message said that they were out of the office and would return at 2pm. I thought, okay this office takes a later lunch... No problem I'll just leave a voicemail and they'll get back to me when they get back, right? Again, wrong.
I heard nothing for the remainder of Monday and Tuesday I forgot to follow up, but again, nothing from them Tuesday. Wednesday I called again in the morning before lunch and someone finally answered. I told them about leaving multiple voicemails and never getting a return call and they ignored that fact and never apologized. They just continued to try and schedule me. I told her the same thing I've been telling all orthodontists, that I am new to the area and I currently have braces and I want to book a consult in hopes of continuing my treatment with someone here. I went ahead and booked an appointment for the following Tuesday 3/26.
Tuesday comes and I go to my appt. at 10am. Mind you, this is the only time that was available and my husband had to bike an hour to work so that I could use the car to make this appointment. I get there at 10 and the nice receptionist asks to to fill out the new patient forms. It took me maybe 5 mins to finish and I gave it back to her. She said they'd call me when they were ready. I am waiting and finally they call me in at 10:30 when the lady sees my teeth and says, "oh you have braces?" And I said, "yes, I told the person on the phone that I'm new to the area and needed to continue treatment." And she said, "Cause we don't take transfers and she didn't know that because she's new." There I stand in shock because I've wasted so much time not only trying to get ahold of these people but over an hour of my time driving to and from and waiting in a waiting room of an office that wouldn't even see me.
I told her of the ordeal and she just says, "I'm so sorry." Not "let me try to give you the number of someone who does take transfers", not "I'll be sure to tell the receptionist vital information." Nothing. I got nothing but wasted time and effort. I should have listened to my gut and not gone to the "consult" because of the bad taste in my mouth they left me when trying to book the appointment. I wouldn't recommend this place for the sole purpose of the office staff and how much they don't value patient's time. read more