If I could give Brilliant Smile Dental's team "extra credit" on my review for their office, I would…read moregive them an 11/10 rating on the following three (just to name a few):
- Office professionalism overall (clean, comfortable, easy to understand directions).
- Phenomenal patient communication (attempting to call me if there is a last minute cancellation I may be able to fit in my schedule; checking on me at end of the day after I have had dental work done, before closing their office & heading home for the night, just to see how my pain is doing).
- Their staff's visible collaboration as a team (it's genuine as I noticed prior to even setting foot in the office while attempting to get my insurance set-up & even more noticeable as a patient receiving their care).
To say I am "anxious" about dental work is putting it mildly. To say my dental insurance feels like a foreign language is also an understatement. I have unfortunately neglected my dental health for too long and had the hardest time finding a dental office who not only took my insurance, but had a spot for a new patient who had a significant amount of dental work to be done...
Dr. Nicole Luong is the best dentist I have had in my dental health timeline and I wish I could reverse time to have started my dental care at this office. Dr. Nicole listens the best she can & it never feels like she is "trying to rush" to get to the next patient, which is historically how most healthcare offices have the ability to make me feel. I have experienced minimal discomfort during my dental work and when there was/is and I mentioned it, Dr. Nicole immediately stopped to do specific tests to see where the discomfort was coming from before adjusting accordingly. Historically, I have always felt like I needed to "question" any decisions being made by a dentist historically; Dr. Nicole Luong is the first dentist that I 100% trust her opinion on everything she is doing and her advice when she has sent out referrals. My highest of praises for Dr. Luong, her team, and her office.
Natalie, the superwoman of that office [as observed at my very first appointment and each subsequent appointment, noting her calm and competent demeanor as she worked on my teeth and was able to answer questions from the very small, family-like staff simultaneously], I have no clue if I could have got a single filling in without Natalie being able and willing to explain to me word for word what we were about to do before just the deep clean section when she observed the start of my anxiety! Natalie called me before she left the office to check on my pain twice that week after the first fillings. Whatever Natalie does, it is observed from an outsiders perspective that she is well respected, looked up to, and knows as many answers as she can store and yet will still search any other questions for you if she doesn't know. Natalie helped make the transition to Brilliant Smile Dental easy, seamless, and genuinely feel welcomed as a patient rather than another number or a nuisance.
Annalise at the front desk is always kind, helpful, professional & also returns calls if she says she will, which is more than appreciated from a patient perspective than she is likely aware of. Her kindness is likely more appreciated than she realizes; it has the ability to change people's days.
Chloe has remained the dental assistant for all of my fillings thus far and from a patient perspective, is competent to work alongside Dr. Nicole and a respectable professional through our quick conversation on the walk to the dental chair.
I know I've gone on too long for an online review, but I know the "good reviews" rarely make it to paper because the "heated reviews" are so strong, fiery, and frankly, an easy, entertaining (for the most part), read. On the contrary, despite this being a RAVING review, I do hope you've been able to stick with me to the end & maybe finally swayed to make that call to THIS DENTIST if you've been dreading the process like I was... Because I regret not finding Brilliant Smile Dental sooner!
