A wonderful and attentive doctor. Dr sender spent just the right amount of time with and answered every question I had. His office handled any necessary testing as well. Without going into personal details, he addressed all the issues we discussed. Excellent doctor. And his staff were incredibly respectful, kind and efficient. Thank you! read more

I echo Parker Y's post as to Dr. Sender and his wonderful staff. You walk in and are greeted by Cynthia and you feel comfortable right off the bat with his great smile and super pleasant personality. Karen normally will take you back and she also is a super addition to the staff, friendly and helpful. Carrie does the paperwork/billing and I've had nothing but great interaction with her as well. Dr. Sender is great, funny and just has a way of putting you at ease, at least that has been my experience so far. Thorough and very knowledgeable. I made a change of specialists last year and am super glad I did. Thank you to Dr. Sender and his wonderful staff. read more

I visited Dr. Sender's office on three separate occasions for the same or very similar urinary symptoms. Despite repeated visits, it took considerable effort on my part to get the necessary diagnostic testing ordered. When the test was finally performed, I was told that the lab had mishandled the samples and failed to process all three, rendering the results inconclusive. While I understand that mistakes can happen, this kind of oversight raises concerns about the quality control and coordination between the office and the lab. What made the situation more frustrating was the follow-up--or lack thereof. I was told I would receive a new lab form via email, but it was never sent, and I received no further communication. The only consistently positive experience I had was with the front desk staff--particularly one receptionist who was kind, welcoming, and helpful. Unfortunately, the rest of my experience was disappointing. After three visits, I left without answers, and with time and money spent without any clear path forward. Ignorance is not excusable. Avoid at all costs. Should have waited for a more competent doctor. read more

A smart ass doctor (not a dealbreaker by itself) who sets multiple, unneeded visits (presumably to bill insurance, like in my case when a primary doctor had already identified the issue). Then he will give you a crock about how maybe your insurance won't cover something if it's not an emergency, so maybe come back for another visit where I can tell you my final decision on whether you can be helped. No regard for patient time, and in a hurry to get you out. (Also I was fine paying cash to help get my health back on track! He rolled his eyes at me) Zero followup, rude coordination. Bad doctor who deserves the bad reviews all over this page. Should never be referred to by any professional, and I suspect charging $900/2-minute visit to people's insurance is the only reason he's not retired. I'm relaying this to my primary doctor as well. read more

One always second guesses themselves when making decisions on a medical professional. my decision to use Dr. Sender for my kidney stone treatment was one of the better ones I've ever made. From my initial appointment where he conducted multiple tests to analyze my specific kidney stone issue, right through to the removal of my stent two weeks after surgery, the entire process made me feel secure and well taken care of. Yes, he is very busy and there may be waiting time involved, but it is well worth it! People choose Dr. Sender for a reason: he's damn good. read more

I was trying to help my grandma get her medical records and Lisa answered the phone. She put me on hold for 15 minutes. I called back and said I think you forgot about me I was on hold for 15 minutes. She sound WOW IM SO PROUD OF YOU YOU CAN TELL TIME. in the rudest tone I've ever encountered. She said I'm alone and transferred me to medical records. No one answered. I called back a different girl answered the phone her name is Jyael and she helped me right away she was so kind. She was able to send the document in 2 minutes. Lisa was unacceptable she needs to be taught etiquette she doesn't know how to talk to people. read more

Arrived Nov. 22 at 1pm for my appointment. Finally got in to see the doctor at 3:30pm. He's one of those smarmy smart assed doctors I usually like. Scheduled the procedure for January 24th because that was the soonest they could get me in. Jan 20th they cancelled my appointment for an emergency (an emergency 4 days from now? weird) Monday morning at 9am he has a 90 minute window or April 11th is the next date. WTH? So I should have just set fire to 40 bucks and sat in the parking lot for two and a half hours for the same experience. Worthless. read more

I rarely leave reviews, but because I was sitting where you are a month ago (wading through conflicting opinions trying to figure this whole thing out), I'm pausing for a second to tell you the truth about Dr. Sender -- and perhaps this will explain why some of the other reviews here disagree. Dr. Sender is old school, very experienced, very skilled, and cares a lot for his patients. That's not just my opinion...it's also the opinion of the head anesthesiologist at Henry Mayo, who's a personal friend of my nephew, has worked with literally every surgeon in town, and who gave me the straight answer when I asked him prior to my TURP. Now here's the the thing: Dr. Sender is also a bit abrupt, with a very dry humor that might rub some people the wrong way. He reminds me of a college professor who is so on top of his game that he lightens the mood by tweaking his silly students. And Dr. Sender is VERY much on his game. So bear this in mind, chill out, and you'll be in good hands. This doc has seen it all, and done it all; he knows what's worth worrying about and what isn't, and at the end of the day that is what really matters. read more

I've been a patient of Dr Senders for 30 years, plus or minus. He is the consummate professional, and stays well informed on all the current advances in the field. He is caring, sensitive, and highly knowledgeable about his field of expertise. His diagnosis on my particular symptoms and conclusion on how to alleviate them were spot on. A little more complicated than average. He chose the least invasive and smartest way to proceed. The staff is equally professional and competent in their roles, in order to make the office run smoothly and efficiently. They are busy but don't shirk on their responsibilities. I could not recommend this office more highly. He does have an interesting sense of humor, which helps put the patient at ease. read more

Dr. Sender has been there for me when I've needed him the most. He believed my level of kidney stone pain over another doctor's uninformed opinion. He listens and makes such sound decisions for my wellbeing. His memory is remarkable and his compassion immeasurable! My kidney stones are extremely rare and the medication to prevent their formation over $5000/month. Impossible!! He and my GP put their heads together and created a combination of two simple meds that have miraculously done the job for 15 years! Dr Sender is the BEST!! read more

It was an absolute great experience today seeing my urologist Dr. Mark Sender. From the moment I got the referral and dealing with anxiety as I do , his staff were quick to get me a sooner appt than originally scheduled with any hesitation or problem. The receptionist was very nice and courteous. During my visit today , Dr Mark Sender and his staff ran a few more tests to ensure my diagnosis was thorough and they were very gentle and caring the entire time! I would recommend Dr. Mark Sender to anyone needing urologist services for their health. Him a d his entire staff care and very knowledgeable. Awesome experience! I again would recommend his services to anyone needing services with any urological related needs! read more

I was recommended to Dr. Sender and was given an appointment immediately. The office was friendly and professional. I feel confident that Dr. Sender will be able to help me with my problems. read more

Huge bills that they don't disclose I have been to 4 other urologists and none of them had huge bills like this office. They also do not communicate. Often do not answer phones. Doctor has HORRIBLE HORRENDOUS bed side manner. Outdated knowledge seems like he hasn't updated any of his knowledge in 10 years. read more

I went with my girlfriend for an appointment. The doctor couldn't have been less empathetic toward pain levels. He chose condescending humor over comforting the patient. This office literally couldn't care less about you. My opinion? Don't go. read more

I went for a PSA test and ended up with a 1500 dollar bill. Mark Sender is a master insurance gauger. He did a number of unnecessary test without explaining the cost or the reason or the benefits of those procedures and I ended up with the bill. He prescribed me a bunch of drugs even though I told him that the meds my previous doctor prescribed were good. My concerns were met with arrogance and dismissiveness. Bottom line he made his money from the insurance and me but I ended up worse with a 1500 dollar bill. His assistant is not much better. Terrible experience and embarrassment to the medical community. I will be filling a complaint with the medical board as I feel this kind of practices must be stopped. If I can give zero stars I would. read more

We highly recommend Dr. Sender and his helpful and convivial nursing staff. We were pleasantly surprised when he fit my husband in for an surgical procedure and made sure that it happened within 48 hours. Excellent bedside manner and lovely personality. Office staff is also extremely pleasant and professional. Thank you so much for giving my husband excellent medical care. We are so grateful. read more

Dr. Sender is pretty flippant and dismissive when talking about issues. I felt almost like I was bothering him about asking questions about things. But, I figured he must know what he's doing. Went in to have a surgical procedure in march to relieve pain, and he messed it up. Now it hurts worse than before and when I try to contact their office it's nothing but a bunch of hoops, being told one thing by one person, another by someone else. Getting transferred to voicemails then they don't pick up when you call right back. I'm done. Going to another Doctor to try to get this repaired. read more

Would give this guy zero stars if possible. Makes no eye contact when he is spoken to or questioned. When I told him I was a clinical nurse specialist he laughed...not sure why this was funny. He told me he was ordering a cystoscopy .....which is an invasive procedure that I know I didn't need to diagnose my issue. He was upselling to run up his bill for insurance reimbursement. When I told him I didn't want to do a cystoscopy, he ignored me. A 2nd visit was ordered and when I spoke to the receptionist he told me to prep for a cystoscopy...... This, after I told the doctor I did not want to do a cystoscopy as it wasn't a necessary step in my differential diagnosis. Needless to say, I never went back to this MD Run, don't walk, from this doctor! read more

I have been going to Dr Sender for years now. I am still quite young but had an issue that needed to be figured out! He is a genius! He knew what to treat me for. His staff is amazing! I am so happy to have found him when i did!! Very accommodating staff and very thorough! Now my husband goes to him! 5 Stars all the way!! read more

He saved my life. He is a wonderful caring doctor and excellent surgeon. He also has a pleasant personality and made me laugh.

If I could give no stars I would because of this Doctor my mother had her stent in for 2 months. This caused the stent to form calcification and she developed a UTI which lead to her hospitalization for sepsis. Thank god her primary doctor referred someone else. read more

Dr. Sender is my urologist and he has been for years now. He listens carefully, asks probing questions and has taken a complete medical appraisal of me personally. He has proven his availability to me and a total professional. A doctor I trust. I was somewhat surprised by the comments related to his bed side manner. I find Dr. Sender's sense of humor a true attribute. He can be and often is - funny - which eases my anxiety. The front desk staff are beyond professional and utterly helpful. They are the best up front medical staff I have ever experienced. They have assisted me in ways that has not only earned my respect but also gratitude. They are great! This has been also been my experience with the nursing professionals. True professionals all. As such, my five star rating. read more

I have been a long time patient with Dr Sender. Not sure why other people give him a bad review because he is an excellent doctor and surgeon. I have gotten second opinions and procedures from other places including UCLA. But no one has been better than Dr Sender. Going to see any urologist isn't fun but Dr Sender is very personable and always takes the time to listen to my concerns. He also thinks outside the box. He even pairs with other doctors. You're not seeing a doctor with a big ego. But a very competent doctor who will utilize anything available in modern medicine today to treat and cure your problem. I don't want to forget about the the nurses and office staff either. They are professional yet very personable as well. Thank you all!! Thank you Dr Sender for everything!!! read more

I wish I would have listened to all the reviews here. I was told that I needed a procedure/surgery on my testicles in order to fix a "problem" I had. I decided to get a second opinion because that doctor was shady and couldn't clearly explain why I needed it. I'm glad I did because it was all false. Horrible experience with this office overall. Good luck trying to get a person to answer the phone, all automated, always goes to a voicemail and you never get your calls returned. read more

DO NOT GO TO THIS DOCTOR!!!!! This guy is so unprofessional. He doesn't care about you. He just wants to get you in n out of the office as fast as he can. Idk how he actually became a doctor or is allowed to keep seeing patients. If you care about yourself or your loved ones stay clear of this doctor. I'm facing more medical problems due to his lack of intelligence. You can tell from the minute he opens his mouth that he's not a real doctor and he doesn't care about you. I hope you rot in hell you piece of shit!!! read more

Staff was decent, but the wait took a while. When I got in, Dr. Sender didn't seem friendly and I felt uncomfortable talking with him. He was condescending to the questions I asked and seemed annoyed by me. He needs to treat his patients with respect and hear out the questions being asked to him. I ended up immediately switching doctors after the initial visit. read more

I have a ZERO rating for Mark Sender. My dad had prostate cancer and was a patient of Mark Sender's. My dad had issues and Mr Sender recommended a Botox injection for frequent urination. A month later my dad fell very ill and was hospitalized where he passed away 3 weeks later. I had to have a private autopsy done and my dad passed because of a blockage in his urethra which then caused a blood infection due to this procedure. Because my dad had underlying conditions there was nothing I could do. Mr Sender never called to even check in on any of us. I highly do NOT recommend this man for your urology services. His procedure killed my father!!! read more

Sender is a nice doctor, however the office is poorly staffed. RN Carrie is in charge of prescription and refills so good luck trying to refill a prescription. She rarely calls back or the machine for messages full, out of order, or etc read more

I see a lot of complaints about the front desk but I've experienced nothing but kindness and understanding. They always answer all our questions and are helpful with great advice. The doctor is really kind and nice. We actually found that he, out of all the doctors we went to, did not want to over-prescribe treatments. We feel very lucky to be working with Dr. Sender and the ladies at the front desk. read more

Dr. Sender has been there for me when I've needed him the most. He believed my level of kidney stone pain over another doctor's uninformed opinion. He listens and makes such sound decisions for my wellbeing. His memory is remarkable and his compassion immeasurable! read more

A terrible experience overall. Every appointment was at least a 30 min wait before even going back. Not only does Dr Sender have a terrible bedside manner, his simple outpatient procedure was unsuccessful and the healing process was extremely longer than it should have been. Communication after the fact was terrible, and the concern for the pain (and eventually the confirmation that he was unsuccessful) was never p read more

I have been trying to get my prescription refilled with no success. I have called everyday for a week, always a machine. No call back no nothing! read more

My husband has been seeing Dr. Sender for years and loves him! Dr sender and staff have always been very kind and take time to answer all our questions. Dr sender continues to be very proactive with my husbands care and never makes us feel our questions are not important. Great doctor and great staff! Thank you dr sender and staff for giving my husband the best urological care! read more

Bad experience. Took forever to get someone on the phone. All of their calls go to a operator service and they never return calls. It's been 7 months since my husband had his vasectomy and they aren't equipped to follow up on whether the procedure was successful or not because they have been out of stock of who knows what to test him. I wish I had read the reviews before wasting our oop money, time and insurance coverage!! read more

Dr. Sender has been treating me for 10+ years due to chronic kidney stones. I've seen a handful of different urologists, and have found him to be my favorite. He has a fabulous bedside manner, and his sense of humor makes an uncomfortable health issue seem not so bad. His nurses and front desk staff have been absolutely wonderful. Whenever I've had an acute, painful issue, they've made every effort to get me in ASAP. read more

This office has no respect for their patients' time. I waited almost an hour after my appointment time and they acted quite smug about it. They don't treat patients like paying customers, but act as though they are doing you a favor by condescending to see you. read more

I saw Dr. Sender this morning. I thought he was great. His staff couldn't have been nicer. They run all the tests in the office except CT/X-ray. read more

On my first visit to Dr. Sender I immediately felt complete confidence in his ability. He carefully explained what he thought was going on with my high PSA count, prescribed a regimen of over the counter medication, and he was "spot on" in his diagnosis. I have always found the staff to be extremely friendly and helpful and I'm really puzzled by some of the bad reviews. I manage a team of twenty-five engineers and I've learned that, no matter how nice you are or how much you try to do the right thing, you just "can't please all of the people all of the time. . . ." Thanks for being there Dr. Sender. I already have my follow-up appointment scheduled. read more

Huge waste of time. Was told that the procedure would be fully covered by insurance but after confirming and going back and forth with our insurance we discovered that it was not completely covered - at all. From the billing office to the office manager, this place is to be avoided at all costs (literally.) The office manager was the last straw to leaving this office and going elsewhere. She is completely unnecessarily rude and should not be dealing with clients. read more

I've been seeing Dr. Sender for a year. He's a fabulous, caring Dr.. He has helped me so much.