Thank you for taking care of my father and for making this experience smooth and painless …read more.. For kindness and carrying ! When you come to a surgeon(doctor ) as a patient/family there are couple of very important things: Trust( doctor will operate on you and you need to trust his/her judgement and surgical skills) Understanding (doctors lives are tidily connected with emergencies and needs of their patients)

I scheduled an appointment specifically to see the doctor and had difficulty taking time off work…read moreto attend. After got to the office, the receptionist informed me that I would be seen by a nurse practitioner because the doctor has been out sick for the PAST 3 WEEKS. I explained that patients should be notified in advance if there is a change in provider. I was then connected with the office manager, Monica, who stated that my insurance would still be billed at the doctor's rate despite being seen by a nurse practitioner. I am also concerned that there was no prior communication or transparency about this change, nor was any apology offered for the inconvenience caused..She offered to reschedule me for another appointment next week, but that was not an option for me due to my work schedule. The wait time to see the NP was about an hour. So disappointing.

I came to Dr. Houman after years of dealing with a painful varicocele, ongoing testicular pain, and…read moregrowing concerns about fertility. Other doctors brushed it off, but Dr. Houman took the time to truly listen and explain how varicoceles can cause pain and impact sperm quality and hormones. His depth of expertise in microsurgical varicocele repair and testicular pain treatment is obvious. He was thorough, honest, and never pushed unnecessary treatment. The care felt very precise and highly specialized. Since treatment, my testicular pain has significantly improved and my fertility testing showed significant improvement! Just as important, I finally felt confident and supported throughout the process. If you're dealing with varicoceles, chronic testicular pain, or infertility and want a urologist who genuinely specializes in men's health, I highly recommend Dr. Houman.

Under strain and having a difficult time getting in to see a top-notch urologist, we called (by an…read moreMD recommendation) Dr. Houman's office at Tower Urology, Cedars-Sinai Medical Center (Los Angeles). We were flying back from San Franciso and they were booked solid, but the staff understood the urgency and gave us the first cancellation later that afternoon. Dr. Houman saw me immediately; quickly understood the issue at hand, personally swung into action, and ten minutes later had the situation under complete control. He wrote a prescription, gave me exact instructions what to do and what to look for over the next few days, and scheduled a follow-up appointment a few days later. A week later, the issue is in the rear view mirror and I have urologist for life. Dr. Houman is down to earth, very personal, and clearly cheering you on for success. His entire staff follow his lead - a terrific group of healthcare professionals.

If I could give this hospital zero stars, I would. I honestly don't know who is managing the place…read more While the medical service itself was excellent, the way security operates is deeply concerning--they seem to have more authority than the hospital's own CEO, Kerry Heinrich. Upon admission, we were provided with the hospital's rules and policies, signed all the paperwork, and clearly understood the disclaimers (e.g., personal responsibility for belongings, falls, etc.). After our baby was born, everything went well until the second night. I had to leave for work and asked my mother to stay with my wife and the baby. At that point, security--specifically the third-party company Allied Universal--insisted that I was not allowed to leave because, as the father, it was "hospital policy" that I remain onsite. When I asked to see this policy in writing, both the supervisor, Chris, and another security officer, Emanuel, refused to provide any documentation. They simply repeated that this was a "private hospital with private policies." This was never part of the paperwork we signed nor anything disclosed upfront. The situation escalated when a security officer, who claimed to have created this rule, became upset after I challenged her about it. Emanuel later accused me of insulting her, but my frustration came only from being denied transparency about a supposed policy that does not exist in writing. Mr. Heinrich, if you wish to maintain this hospital's reputation, I strongly urge you to review the conduct of your contracted security company. As it stands, they appear to exercise unchecked authority that undermines both patient experience and trust in hospital leadership. Thank you.

Dr. Behdin explains hernia procedure from beginning to the end. Her skill and expertise is above…read moreall other. Her staff and office is professional and listens to your concerns and needs. Glendale Adventist staff are very professional and could not have been nicer during my out patient surgury. Thank you, Thank you, Thank you. HLara

Great people who know what they're doing and actually seem to enjoy their work. They were…read more recommended by my primary care doctor. I liked Dr. Goldenberg and have mostly been working with the P.A. Sarah Collins. She's been very proactive with my treatment with great support from Kris and Michael and the rest of the team. The office is in the medical building in front of VHH hospital.

Superb practice in a superb system. USC Keck does it right -- quality of doctors and staff,…read morepatient portals and communication, and a pervasive "bring us your toughest challenges" mentality -- and that makes ALL the difference to this (challenging!) patient. Special shout-out to Dr Samplaski, who wouldn't accept anything less than a solution.

I'm a New Patient of Dr Michel's and I like his office so much, I've recommended my closest male…read morefriends to become a new patient also. The staff to so friendly, M" (Dr Michel's assistant) is very professional and easy to talk to. They all care, and it's obvious.

I saw Dr. Su for less than 15 minutes in August of 2025. She basically told me that she was the…read morewrong type of doctor for my issue. (I had described my issue/concern over the phone when I made my appointment. The woman I spoke to said, yes, Dr. Su addressed my type of concern.) Fast forward to February 2026, and I have a bill for a 30-44 minute outpatient. $616 before insurance adjustment. Outrageous. I tried calling the number on the bill, no answer.

Operated on my dad and did a great job during the operation as well. My dad had a quick and full…read morerecovery. The staff was attentive at his office and they didn't keep us waiting too long on any of the visits. In fact we were in and out fairly quick. It is hard to get them on the phone, but when you get through they are helpful. The doctor gave us good advice and more than one option. He explained everything so that it made sense and didn't try to rush us into an operation, but it ended up being necessary. Would highly recommend!

Dr was very nice the first visit, then everything went downhill after that. They never answer their…read morephones (over 1 hour on hold). They scheduled me for surgery and no one called from the office prior to the surgery to give any instructions. I had to call wait 1 hour on hold then they told me to arrive 5-10 minutes prior. I arrived 10 minutes prior and the office was closed, lights were off. After trying to reach the office and paging the doctor with an emergency, they finally realized i was 20 minutes late because I found another location on google maps and thought maybe I came to the wrong office. They told me to wait outside someone would have opened the door but now its too late. I told them I tried calling and it was an answering service. Their response? "You think Im going to keep the office open 24 hours for you?" Very poor communication, very poor service. The lady working in the front office has a very bad attitude. And if they are in the wrong they will gaslight you to the max with the worst attitude. Stay away, find another office!

This review was long overdue. My dad's PCP referred him to see this doctor which I'm not sure if he…read moredeserves that title. I went in with my dad since I manage all his medical related stuff. After a long wait we finally got in the room, he came in with an attitude and he asked few questions which obviously my dad was a little slow to answer so I answered for him. I could feel tension was building up in me because of the way he was talking to my dad. Then at some point in his conversation he called my dad a donkey in Armenian, which might be a common word in his family and for his level of literacy but not in our family especially coming from a doctor. As soon as he said that I told my dad he won't continue care with him. He had already walked out to do a small procedure on my dad but we got up and left and we said we don't want to continue any treatments and left. I called his PCP crying hysterically and they were so apologetic for his behavior. This waste of humanity does not deserve the title and he should not practice if he doesn't know how to talk to an older man who might be his dad's age. It's not like he is the top notch urologist in town, there are plenty of doctors out there who know how to treat their patients with respect. So please stay away from this idiot. I dealt with his office too through my work too and they all are very unprofessional and don't know how to take care of their patients. Do yourself a favor and find a better urologist at cedars or USC and stay away from idiots like this.

Performed 2 procedures. All went well. Treated me with respect and courtesy from the beginning.read more

My husband went to the Verdugo Hills Hospital ER with severe back pain, got a CT scan confirming he…read morehad a kidney stone so he was given meds to manage the pain. The ER referred my husband to urologist Dr. Sotelo (also associated with VHH) and to be seen by him within a week. I called to schedule an appointment, but the office had no appointments for 3 weeks. 3 weeks later, my husband arrives at his appointment with Dr. Sotelo where a tech took his blood pressure. Dr. Sotelo came in and asked my husband if he had any pain and he said no. Then without giving my husband a physical exam, or taking a urine sample, Dr. Sotelo stood there looking at my husband and said "well your kidneys might be failing" I'm not sure how Dr. Sotelo can stand there, look at a patient and come to this conclusion without a physical exam or at the least a urine sample test. I may not be a doctor, but I am pretty certain that if a major organ is failing, there would be obvious symptoms and my husband had none. Dr. Sotelo then recommended my husband go see a kidney specialist in San Dimas which is a probably just a buddy of his that he helps get business for by doing the exact thing he did to my husband. My husband was shuffled to another waiting area to place the order for imaging where he waited another 15 minutes for the office staff to figure out the next steps. We later looked up the clinical notes from Dr. Sotelo on Keck Medicine's patient portal and couldn't believe what we saw. Dr. Sotelo had listed all these notes for physical examination on my husband that he did not do. So not only did this doctor fear monger, but he also falsified the medical summary. When I called the office to complain, the person I spoke to couldn't care less which leads me to believe this happens often and they get away with it. We decided to get a second opinion with a urologist at Huntington Hospital and this doctor was far more thorough. He actually ran a urine test and did a real physical exam. He told my husband odds are very low for kidney failure, but that my husband could do imaging just to see if any other kidney stones are forming so we have a better idea of what's to come in the next year. This urologist said a Nephrologist was not necessary to go see. We're glad we got a second opinion. If you value your health and don't like getting taken advantage of, I'd highly recommend avoiding Dr. Sotelo.

Dr Sotelo is one of the best urologists. He is very knowledgeable. He takes time to listen and…read moreexplain your concerns. He came highly recommended by a friend and I'm so happy I was able to see him.

Brought my dad on recommendation of his primary doctor after an abnormal urine test. He was honest…read morein his approach to a common but complicated issue. My dad wanted a second opinion and we went to USC Keck where the MD there wanted to take a very aggressive approach that included removal of an organ. He didn't even look at my dad or ask him questions. Back to Dr. Dikranian we told him of the opinion and he did not agree. We agreed with Dr. Dikranian as well. My dad had two procedures to get the situation resolved. Unfortunately my dad didn't take his medicine as prescribed and had to be taken to the ER. Dr. Dikranian was in communication with the hospitalist and the issue was promptly resolved. We are really thankful for Dr. Dikranian for his knowledge and his incredible bedside manner. We also appreciate his bilingual staff who make us feel welcome and the ease to make appointments.

Not a good doctor. Drove from LasVegas to here to see him. Was told nothing was " Structurally…read moreWrong " Told me he was sorry and that's that. Was recently diagnosed with pudendal Neuralgia & Penile thrombosis ( Penis Blood Clot ) as well as Varicoceles in my testicles. Additionally was diagnosed with atherosclerosis ( Clogged arteries ) in which is attacking my penile area first. I am currently doing more testing and lifestyle treatments however I have received opinions from a couple other doctors and they said I may require surgery to resolve these issues, the thing is I have more than one issue. I have a very complex case and even after me showing him pictures of my swelling etc he was like I don't see anything wrong. 1 star because of that:

I had a really great experience with Dr. Gonzalez and his team. From the first visit, he was…read moreprofessional, easy to talk to, and took the time to answer my questions without rushing. He explains things clearly and makes you feel comfortable throughout the whole process. The office itself is very clean and well organized, and the staff are friendly and welcoming. Everything ran smoothly and the overall experience felt very professional from start to finish. Dr. Gonzalez clearly takes pride in his work and cares about his patients having a good experience. I'm very glad I chose him and would absolutely recommend him to anyone looking for a knowledgeable and thoughtful doctor. At some point it even felt like I was talking to a friend!

The best most informed care delivered with empathy and honesty. The staff - esp Karla and Robert…read moreare beyond excellent - communication compassion information and expertise.