I WOULD NOT RECOMMEND THIS VENUE FOR A WEDDING OR IMPORTANT EVENT.
I genuinely regret choosing Marisco La Palma for our wedding. The entire experience was a pattern of poor communication, disorganization, lack of cleanliness, verbal promises not being honored, and excuses instead of accountability.
Communication was HORRIBLE from the beginning. Emails and DMs repeatedly went unanswered. I live in the Inland Empire and had to drive to El Monte just hoping to catch the owner in person to ask questions, make payments, or schedule wedding details. Even scheduling our food tasting took repeated calls, and we were only allowed to taste a few items from a much larger menu.
I even struggled to PAY them. The owner once scheduled an appointment with me for a Monday, I drove from the IE to El Monte, and he wouldn't answer my calls. He answered my husband and said he was OUT OF TOWN, despite scheduling the appointment only three days earlier.
Wedding day was worse.
Our contract gave us access at 8 AM to decorate. They arrived about 30 minutes late, and THE VENUE WAS DIRTY. There were empty bottles/drinks left around, dirty floors and outside areas, and dirty restrooms with no toilet paper or seat covers and a broken door. Our FAMILY had to clean and call staff to mop and restock the bathrooms.
Their response afterward was that they only needed the venue completely ready by our 5 PM event start time. But how are we supposed to decorate at our contracted 8 AM access time if the venue isn't clean?
Linens also didn't arrive until approximately 10:15 AM, leaving a family member behind waiting instead of getting ready. The explanation was that they did us a "favor" by purchasing new linens that morning. Why wasn't this handled BEFORE our wedding day?
The AC was also off on a 90-degree day, making the venue extremely uncomfortable and discouraging guests from dancing.
Before signing, I was verbally told staff would cut our wedding cake if done during the two-hour food service. Wedding day we were suddenly told we hadn't paid for cake cutting. My aunt cut it herself in their kitchen, then was told WE HADN'T PAID TO USE THEIR PLATES. She offered to pay, but we ultimately had to BUY plates for our wedding cake. Afterward, allowing her to use the kitchen was described as an "accommodation."
We were also verbally told drinks would be around $8 each. Wedding day they were approximately $14+.
I specifically asked beforehand if an eyesore gate outside could be covered and was told YES. It wasn't. My family used one of their dirty linens left from the night before and was then told we hadn't paid to use that extra linen.
There was also a wet/nasty area near the gazebo, and the DJ's power went out during the reception, interrupting the music while he searched for the equipment needed to restart it.
Our original package included approximately 150 charger plates and ceremony setup. We removed both but were told the price would remain the same.
I even tried paying the owner ON MY WEDDING DAY because meeting beforehand had been so difficult and was incorrectly told my husband had already paid. Yet after the wedding, when money was owed, communication suddenly wasn't a problem.
Despite everything, we received only a $500 reduction and still paid approximately $4,900 after the wedding. The venue cost us $8,000+ overall. And honestly, the food was MID.
Afterward, I spoke with others who had attended events here and heard similar complaints, particularly about cleanliness. I wish someone had warned me.
The problem wasn't one mistake. It was the CONSTANT pattern of poor communication, cleanliness issues, disorganization, things differing from what we were verbally told, and a lack of accountability.
If you're considering having your wedding here, PLEASE do your research, GET EVERYTHING IN WRITING, and do not rely on verbal promises. read more