THE BAD NEWS: My brand-new car got a dented bumper in a parking lot. The damage wasn't major, but…read moreit was enough to take the shine off that wonderful new-car feeling. THE GOOD NEWS: A quick Google search led me to George's Autobody, conveniently located less than two miles from my home. THE BETTER NEWS: Everyone I dealt with was friendly, professional, and responsive. Special thanks to Sharon, who handled the insurance details, kept me informed throughout the process, and made everything easy. THE BEST NEWS OF ALL: The repair work was flawless. They even detailed the car, which was an unexpected bonus. When I picked it up, it looked and felt brand new again. I HIGHLY RECOMMEND GEORGE'S AUTOBODY!

On the good side, estimates are fair and close to what other shops charge…read more I can't speak about the work because I went in for an estimate 3 weeks ago and never heard from them again. Another shop gave me an estimate and appointment on the same day.

Horrible experience. In the fall of 2025 they had my car for 3 weeks and it had to go back 2…read moreadditional times to "fix" things that they did not fix correctly when they had it. Once at home I opened the hood and found that the fender was not bolted on properly and found 3 loose fender bolts sitting by the wipers. I brought it to another shop and they showed me all of the mistakes with photos. Needless to say I paid that shop out of pocket to have it done properly and safely. I wouldn't even give 1 start but that is the lowest you can give STAY AWAY.

Worst auto body shop in MA. The new owners have no idea what they are doing and damaged my car…read moremultiple times while trying to repair, including detaining it for a month! In addition, they did an awful job with two other people in my network. Stay away!

I was involved in a collision and reached out to Malden Broadway Auto Body Because they were close…read moreby my house and they We're partners with my insurance. It turned out to be one of the best experiences I've had with an auto body shop. Jerry, the owner, was excellent with communicating with me and my insurance company and all around very helpful throughout the process. He assisted with my rental car and even went above and beyond by fixing a flat on my spare tire without me even asking. The repair work came out fantastic. You'd honestly can't tell I was ever in an accident. Great experience all around. I highly recommend them!

I brought my car to Malden Broadway Auto Body after a neighbor side-swiped my car. I went there…read morebecause it is so convenient to where I live and ended up so happy that I chose this shop; there are many in the area where I live. The owner, Jerry, not only runs a nice, clean, efficient shop, but has a nice demeanor and is very reassuring. A real gentleman... not easy to find in his line of work. My car came back to me perfectly done, detailed inside and outside, as well. Can't recommend Jerry and his shop highly enough.

J&A Auto staff treat customers like a family, caring about the outcome and fighting on our behalf…read moreto ensure we are taken care of! I only wish I could rate this shop with 100 stars!!! These guys are unbelievable! I don't write a lot of reviews but felt I needed to give back because not only did they meet my expectations, they exceeded them! My past experiences with auto repair/service shops throughout my 56 years has been terrible. I expected the same; unkept promises, rip-offs, incompetence, lies, etc. However, that is NOT J&A Auto Body. Let me explain: I had a car accident in Georgia and the insurance company and their "preferred" repair shop in GA wanted my car to be a total loss. When I brought my car up here, repair shops took forever just to look at my car. Was it repairable, was it totaled? Who knew? So, I checked out Yelp and read the great reviews for J&A. I was skeptical and didn't really believe my luck would change but at this point what did I have to lose. Below is my summery: 1) They never over-promissed but they over-delivered 2) Eric felt like an older brother looking after my best interested with my very difficult insurance agency. I have no idea how much of his time he spent back and forth with them to ensure my insurance company stepped up so my car could be repaired in a timely manner. 3) Eric kept me posted every step of the way and was honest about where everything was in the process. 4) Eric was so incredible knowledgeable - seriously! Wow! 5) My car came out soooooo gorgeous! Everyone thinks it looks better than it did when I purchased it. No one would ever know it was in an accident. I will use them again and again whenever I need anything done. I only wish they worked on houses ;-) I keep telling everyone. My only fear is they'll be so busy they won't have time for me. Again, I LOVE these guys! They have restored my faith in humanity. OK, that sounds a bit much but it's true.

They did an amazing job with my 2010 Honda Civic. The clearcoat on the roof and trunk was peeling…read moreand flaking b/c Honda did a bad job with the paint formulation for the year my car was made. They quoted me a price and described in detail exactly what they'd be doing. They take off all of the seals and stuff on the car so that the paint job will last, so it's a little more expensive than other places, but I decided to save up for this better quality work and just do it. I'm *so so so* happy!! My car looks better than the day I bought it on those panels. The paint color perfectly matches the rest of the car. They even detailed the inside for free and touched up other spots on the car. They were super nice and very responsive through the whole process. If you're thinking of going somewhere else to save some money, don't. These guys are awesome.

I saw the review by the person with the SL560 and needed to post one…read more First, it's always possible a mechanic might not catch your problem OR that there might be multiple issues contributing to a problem. I have a 96 S500 coupe (before it was called the CL500). I had a stalling issue where it would suddenly stall and then not start up again for hours, if at all. I brought it to the dealer, the dealer recommended about 15K in parts to randomly replace that might fix it. I didn't go for that of course. I brought it to an indy shop that's no longer around and they did days of testing and couldn't figure out what the problem was. Basically I then used it for 2 years, only driving in the summer because the stalling issue didn't happen. I think I spotted Nick on Yelp just because I was curious about giving it another shot and figured I'd ask him if he was up to diagnosing it. He did and I was shocked to get a call in a couple of days that it was ready to pick up. Honestly, I had the dealer prior to their 15K estimate to do diagnose it and they told me the same thing ... but then they couldn't start it when I went to pick it up. I picked it up and I was a pretty surprised, it was running better but I still figured that it would soon stall out and I'd have it back to Nick. Nick charged me for the very reasonably priced Mercedes diagnostic which included some re-learning for some of the computers plus $25 for the part. The years of problems were down to the fuel pump relay, somehow many sincere mechanics had missed that the relay was only working intermittently. Nick was honest, charged a very fair price, he was diligent in the diagnostic, and checked/reset a bunch of things while he had the Mercedes Diagnostic system connected. Since then, I've been happy to recommend Nick's shop for other Mercedes owners. Thanks Nick! P.S. with a car like this, and for the SL560 folks, it's a good thing if you can replace some of the simpler stuff yourself. In trying to chase down the problem myself, I replaced the air-intake, the throttle body, all the little hoses, various sensors. All this seemed to help the car run better/smoother but didn't fix the stalling problem until Nick got to it. BTW, all those little rubber hoses looked like new but simple fell apart with a slight pull.

every time i bring my cars here they leave with something else wrong!!!! coincidence????? all i…read moreknow is they go in for one issue and on the way home something else is wrong with the car! this has happened with both of my BMWs. Unless you want to end up spending thousands, i would not recommend!!!!!

Horrible experience to say the least. Disrespectful and act…read morelike you are wasting their time. (As the paying customer!) I thought i was going to the "experts" but was sadly mistaken. I ended up going to another shop, which happened to be several hundred cheaper and got impeccable service. I will never be back and will neither will anyone i know.

Donny and his son nick were so great to deal with. Had my cadillac repainted. Discussed my budget…read morewith them and they made it happen. Final result was amazing. Highly recommend Expert Collision to anyone in the area

I brought my vehicle to Bob's Auto Body in Wilmington after I was hit by another driver. From the…read moreinitial call to delivering the repaired vehicle, Bob's Auto Body exceeded my expectations. The communication was clear, and professional. They handled all the insurance paperwork! When I received my repaired vehicle, I was overwhelmed by the quality and detail of the work! I highly recommend Bob's Auto Body of Wilmington,MA.

My Wife was in a rear end accident in which the rear of our Acura MDX was banged up pretty bad. We…read moretook it to Bob's Auto and they were extremely efficient, helpful and most of all repaired our car within a very timely manner and it looks better than it did the day it came out of the showroom. I would recommend Bob's Auto to all... Thank you Bobs!!!! Rob R.

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.