Dr Oliver is ok but the front office staff are rude and the billing department, as many others reviewing Graybill have stated, is incompetent. The front office staff weren't verifying my insurance with my full name, which caused it to show up as inactive, so I had to pay cash. I was told over the phone it would be one price, which I paid up front on the day of my visit, but then was told I'd have to pay more money immediately after the appt based on the level of care or amount of time the doctor spent with me, which seems crooked or unethical, certainly nothing I've ever encountered before. It was really interesting too how the women at the front desk ganged up on me and humiliated me in the waiting room for not understanding why I had to pay more money after the appt. They were totally apathetic and insensitive to me, like I was crazy for thinking it was ridiculous I would have to pay more money. I eventually got the insurance issue straightened out, with no help of anyone there, and have yet to receive a refund. I guess the front desk can take your money but they can't give it back, so be very careful if you encounter any billing or insurance issues. You have to call a general number for appt's, refills, insurance problems, etc, so it's not like you're actually calling the office and talking to anyone there. I don't like that, it makes for bad customer service. I like to call my doctors office and ask for a certain person or department that knows you or is familiar with your situation. They tell you to have your pharmacy fax them for refills, but then never respond. Literally a month went by with no response and the pharmacy was faxing them everyday. I can't imagine the doctor would need to see me again only 4 months later, but again, you can't call the office and ask what the problem is. There is a sign in the exam room that tells patients to review them on yelp, and I felt like the doctor was coming in and going through the motions without any real care behind it, sort of apathetic like the rest of the people I encountered. It seems hard to find a good doctor in this area, so while this office and this doctor may not be the worst, I certainly don't recommend coming here. read more