The staff is great, nice attitudes and work with you quick and easy. I highly recommend business here.

Super trash! Online app and got the text saying I was approved and would get my card in 5 days. Here is is a week later and they wont answer the phone, email is full and they won't provide a AZQP. Contacted AZDHS and they haven't even submitted the application...WTF!?! I finally get through and get a lady on the phone who was super rude and told me AZDHS is lying and that I would still get my card by the 10th day. Ok lady I believe you over the whole ass department that processes the applications. read more

This place is a scam! I did the online visit, paid the $255 fee, was called by a Doctor and went through the evaluation. She said I was approved and it would be 5 days or less. It's now been two weeks, and DHS still has no application sent to them. I can't get anyone to answer the phone, ever. I've left a half dozen voice mails, over a dozen emails, and I get no response. They've stolen my money and I am fighting for my money back now. Do not go here, under any circumstances. read more

I made a 10am appointment 2 weeks in advance so that I would not have to wait, knowing that I would be short on time. Renewal is $99 regardless of having existing records. I arrived to find several people waiting and was handed a thick packet of paperwork to fill out. I asked about my appointment time and was told "we take 4 people at a time, don't worry". He did not look at an appointment book nor did he ask me a single question. I began to fill out the paperwork to find questions like "how did you hear about us" and "what do you think caused your condition" (wow, how do you answer that for cancer?) and "what does marijuana do for you?"The paperwork wanted to know about my condition in detail, but that is why I have my records with me. I was told "it's to help the doctor pinpoint your condition". When I said that I already know my longterm existing and well documented condition and have paperwork to prove my renewal eligibility, I was told this paperwork was "required by the state". Bullshit. This is my 4th renewal and never have had to fill out anything this detailed- all that I was asked to do in the waiting room was to provide basic personal info. They also demanded I write my credit card info down. 30 minutes past my appointment time, I asked how much longer it would be, he chuckled and asked what time it was supposed to be, yet still did not reference a book or anything. I asked what the point of making an appointment was and he essentially told me that it was my fault that I was waiting! He said that "there are people in front of you and if you had been here early or at 10 on the dot, maybe you'd be in between them, we make this as easy as possible". I walked in at 10:02 the latest and no one was even at the desk for a few minutes. What is the point of making an appointment if you prioritize walk ins anyway? Take a note from labCorp and stop offering appointments or be a good business and honor the appointment time, or tell people to come 15 minutes early to complete your enormous stack of unnecessary paperwork. There was nothing easy or fast about check in. An hour after my appointment time, I was called in where Dr Skelton quickly made up for my experience. She was kind, friendly and energetic. She looked at my doctors notes and within 5 minutes she finished my evaluation. I was then escorted to pay, where there was a lot of confusion about using a credit card or cash. The information I was given over the phone did not match up what I was told by the office staff at this clinic, in fact, they charge you five dollars for using a credit card! The gentleman who checked me out was very kind and apologized. The only reason I would return to this clinic is for Dr. Skelton. Zero respect for my time- Not a single I am sorry or a lick of accountability from the staff, as if everyone is too high to function like a professional doctors office. I do not believe that they even made an appointment for me in the first place and they lied to me the entire time- they simply did not care. If you need to get in and out or if time is an issue- avoid this place!! read more

Highly recommended, there was a bit of a misunderstanding which was a little frustrating. however I got the best customer service by the rep. Name Stacy who was working remote for both camelback and olive locations. She went above and beyond to help me get everything situated! This place deserve 5 stars. read more

Great and friendly place, staff was very helpful, and the price was right. Very clean and respectful office!

They messed up my application! They said they paid another 150$ for me because THEY messed it up like if it was my problem and they solve it, and I haven't received my CARD FOR 1 month and a week! And then I try to call the "manager" and now the phone doesn't work honestly thats sketchy but i don't about y'all but I wouldn't recommend this place to anyone.. read more

Wouldn't even give it a 1 star if I had that option did the application for my card july 16 got a email the 28th saying application info was not matching wasnt a mistake I made was a mistake they made didnt get a call or msg or even an apology on a mistake THEY made was my first time coming here was a referral from my brother in law whom I spoke to now and said the same thing happened to him took him a month to get his card ! I've always been LOYAL TO DR.REFFERALS shoulda stayed there instead of saving a few bucks ! The least the business can do is offer some cash back or something but not even that iguess they're word on getting ur card right away doesnt matter false advertising is okay with them read more

I DON'T RECOMMEND. I've tried multiple times to reach out: call, email AND even on IG, none of them work!!!!! I went in the 13th to renew my card it's the 28th and I haven't received anything. I have kids at home and cannot go in person to play detective to see what's going on. Not one person has reached out to me. While I was there multiple people came in complaining that they didn't receive their card either, so I'm not the only one. read more

These people suck ass. Firstly, they tell you it's 249 out the door. That's a damn lie. They should be honest and tell you to bring the 249 in cash, cause they charge you 6 bucks to use a debit or credit card. Secondly, these lazy assholes hold your paperwork for FOUR DAYS before completing it. Why four fricking days??? I've had my card for 7 years and I've never encountered such bullshit and lack of professionalism before. I had to stay on these jerks, calling and texting before they did anything. I beyond pissed off. read more

This place is a scam. This isn't even the correct name. The phone number is a recording to keep you guessing. DO NOT GO HERE. they take your money and not give you a card. They lie and cheat people read more

I am very disappointed! I was approved on 4/20/2020 and have yet to receive my card. The web page says it delivers within 5 to 7 days but nothing yet. Tried to call but automated message says to email. I did that but no reply yet. They sure were quick to take my money but where is my card?? How can I recommend this place if this is the service you get? read more

These guys are official! All business.. And helpful if you need any extra info about the process don't be scared to ask.. They will take care of you! My renewal process went well and they kept me updated. read more

I don't write reviews usually but I feel the need to now. Though Edgar the manager was nice and tried to make it up by giving me coupons from a magazine. They for some reason didn't file till three weeks after getting my CASH I think they are having money trouble. So if you don't mind waiting almost two months for a card or taking a gamble with your money do not go here. I hate having to say it but I made a poor choice. Don't do the same ! read more

As similar reviews, I went in on December 18th and paid $175 in cash. I was told that there would be no problems for approval and I WOULD receive my card within 10 business days. Today's the 30th and when I called the state, they stated that my application wasn't received. Hmm. So I call the Olive location again and receive a text from what I am assuming is a manager. After speaking to him, he tells me that I need to wait until the end of day to hear from the processing team and figure out what's going on. Curious in understanding how this is a legal transaction?! How do you pick and choose when you want to process applications? Mind you, when I went they were SLOW! They was no card processing they had to wait for or anything. Beyond annoyed. Hope this review and the others help someone else. My boyfriend and best friend used the camelback location (same company) and received their cards within 5 days.... RIDICULOUS! read more

I'm giving this 2 stars because I was a walk in and the process was easy. Now, I applied for my card on the 14th of Jan, they told me it would take 5 - 8 buisness days. I waited, nothing arrived, no email from azdhs then I noticed on my reciept it said 10- 14 buisness days, so I waited, nothing. I emailed them about the card and they send me a confirmation that my application was approved by the state and that I should get it within a couple days or call azdhs. I wait, nothing arrives so I call azdhs. I spoke with a representative from azdhs and she tells me that whomever submitted my application completely butchered my email on the application which is why I had not recieved it. So I had to go in a change it myself. I literally had a friend apply at another place a day before me and he got it WAY sooner. This was my first time doing a walk in, thought it would have been faster then setting an appointment with my usual place but I was definitely wrong! Do not recommend. read more

I've used this place last year to get my card. Today I paid my money, got my picture taken and waited. I was watching when people met the woman doctor and she smiled and shook their hand. When I was called , she looked at me and quickly turned around. No hand shake. She asked if I had papers from my dr. I told her no, I didn't need them last year so I don't have them. When she asked what was my medical problem, I told her and she said, you don't have that! This woman saw me all of 4 minutes! I had to sign a release form so she could email my doctor, who I've been seeing for 20 yrs. and tell him I'm applying for a MM card. She was questioning me about one of my medication. Then she asked if I told my dr that I i was applying for the card. First of all my conversations with my doctor are private. She has no right to ask that. So now I've paid them $249 and I'm going to have to wait until she "emails " my dr. If she was so concerned about my conversations with my dr. Or anyone's else's to let the drs. know what their patients are doing, why don't they wait to charge us ? But they want that $$. read more

This was a excellent place it might not be the fanciest place or in the best neighborhood but it was great and $75 cheaper then in the area I live in. Worth the drive. Doctor was great and talked to me about everything took her time other 2 guys in the front office and at the end were the nicest. I was very happy. read more

wow...so easy and so professional...you show up and they do it all and within about an hour its all done...$99 for them and $150 for the state of AZ....all the forms and all the paperwork to include the photo....outstanding service...i wouldnt go anywhere else...so helpful read more