DO NOT GO HERE.
I can not believe what just happened. I first came here months ago to get a bridesmaid dress for my grandparents' 50 year wedding anniversary. I knew the dress I wanted; I just needed to order it. The saleswoman gave me a price higher than any other store I've been to, so I ordered online instead and figured I could still go there for alterations.
My dress came in, and I went for alterations. The man who is either a manager or owner tells me that there is a $15 consultation fee for alterations. I questioned the fee, and the man replied that this was their policy. So I said, "well that's fine, but it makes more sense to charge the $15 if I don't actually get the alterations here. If I get them here, you shouldn't charge me that fee PLUS the fees for alterations." He replied "If you want to do it like that, we can do that." I said "Great!"
The very sweet seamstress made all the measurements for alterations, and gave me a price for it ($50). That's not cheap, but I was expecting to pay about that much. Then when I go back to the man who is writing up my receipt, I see the $15 fee. I said, "I thought if I was getting the alterations, I wasn't going to have to pay the fee?" And the man suddenly had NO recollection of our conversation from 10 minutes prior.
He said "our seamstress works independently. I am now responsible for your dress, so this is our policy."
Me: "So, you're saying that since you are responsible for my dress, the $15 covers any changes I might need?"
Him: "You know what? Forget it. You're not getting your dress altered here."
This is EXACTLY what he said. I couldn't even react because I was so surprised that he was turning down my business over asking one question. I get the sense that this man is used to dealing with customers who don't question policies. And let me say, I have worked in retail before and I do not believe the customer is always right. I was not even close to yelling or being disrespectful. In fact, I was just about to bite the bullet and pay the fee anyway; I needed my dress in 3 weeks. We were simply having a conversation for no longer than 2 minutes when this man just decided to walk away from me.
He is rude, and does not care about your needs as a customer. He gets frustrated when you question the policies that are clearly just made to rip people off. He kept referring to their printed paper as if it was a legal document. No sir, I have a brain and know how business works. I also know when I am being completely disrespected, and you have done it. Thanks for absolutely nothing. read more
